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Senior Salesforce Service Cloud Product Manager
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Senior Salesforce Service Cloud Product Manager
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Jobright.ai Senior Salesforce Service Cloud Product Manager
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Senior Salesforce Service Cloud Product Manager
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Jobright.ai Udemy is an AI-powered reskilling platform dedicated to transforming lives through learning. They are seeking a strategic and technically adept Salesforce Service Cloud Product Manager to lead the implementation and long-term ownership of their Service and Experience Cloud platforms, ensuring high-impact customer experiences across global operations. Responsibilities: • Lead and coordinate the successful rollout of Salesforce Service and Experience Clouds, partnering with external vendors, internal stakeholders, and cross-functional teams. • Serve as the Product Manager for Service and Experience Clouds post-implementation, overseeing system stability, continuous improvement, and roadmap execution. • Develop and maintain a strategic roadmap and product backlog for future enhancements and projects based on business priorities and ROI. • Build strong partnerships with the Global Customer Operations team to understand user pain points and opportunities for automation and optimization. • Translate complex support workflows into scalable Salesforce solutions using declarative features (e.g., Flows, Omni-Channel, Knowledge Base) or code in collaboration with developers. • Lead and mentor Service Cloud developers and administrators, providing technical guidance and collaboration coaching. • Facilitate user acceptance testing (UAT), change management, and adoption across regions and teams. • Stay ahead of Salesforce product releases and recommend high-value features and optimizations. Qualifications: Required: • Deep understanding of Salesforce core platform architecture and Service Cloud capabilities • Advanced administrator skills and growing knowledge of AI applications in customer support environments • Hands on experience building automation with Flows and other declarative tools • Ability to translate complex business processes into scalable system solutions • Developing and prioritizing roadmaps that align with organizational goals • Effective team influencing and mentoring capabilities • Exceptional stakeholder management and collaboration skills across technical and business teams • Analytical approach to identifying and resolving complex issues with attention to detail • Focus on sustainable, long-term solutions • 5-10 years of experience implementing or managing Salesforce Service Cloud in high-growth or global organizations • Experience with Experience Cloud (e.g., customer/self-service portals, partner communities) • Experience mentoring a technical team (developers/admins) and influencing across functions • Strong understanding of customer support operations, contact center processes, and case management best practices • Familiarity with Agile/Scrum methodology, sprint planning, and backlog grooming • Experience managing project timelines, resources, and deliverables to achieve outstanding results Preferred: • Salesforce Platform App Builder Certification Company: Udemy is an online learning platform that helps students, companies, and governments gain the skills they need to reach their goals. Founded in 2009, the company is headquartered in San Francisco, California, USA, with a team of 1001-5000 employees. The company is currently Public Company. Udemy has a track record of offering H1B sponsorships. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Product Management Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified about new Service Product Manager jobs in
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Join to apply for the
Senior Salesforce Service Cloud Product Manager
role at
Jobright.ai Senior Salesforce Service Cloud Product Manager
2 days ago Be among the first 25 applicants Join to apply for the
Senior Salesforce Service Cloud Product Manager
role at
Jobright.ai Udemy is an AI-powered reskilling platform dedicated to transforming lives through learning. They are seeking a strategic and technically adept Salesforce Service Cloud Product Manager to lead the implementation and long-term ownership of their Service and Experience Cloud platforms, ensuring high-impact customer experiences across global operations. Responsibilities: • Lead and coordinate the successful rollout of Salesforce Service and Experience Clouds, partnering with external vendors, internal stakeholders, and cross-functional teams. • Serve as the Product Manager for Service and Experience Clouds post-implementation, overseeing system stability, continuous improvement, and roadmap execution. • Develop and maintain a strategic roadmap and product backlog for future enhancements and projects based on business priorities and ROI. • Build strong partnerships with the Global Customer Operations team to understand user pain points and opportunities for automation and optimization. • Translate complex support workflows into scalable Salesforce solutions using declarative features (e.g., Flows, Omni-Channel, Knowledge Base) or code in collaboration with developers. • Lead and mentor Service Cloud developers and administrators, providing technical guidance and collaboration coaching. • Facilitate user acceptance testing (UAT), change management, and adoption across regions and teams. • Stay ahead of Salesforce product releases and recommend high-value features and optimizations. Qualifications: Required: • Deep understanding of Salesforce core platform architecture and Service Cloud capabilities • Advanced administrator skills and growing knowledge of AI applications in customer support environments • Hands on experience building automation with Flows and other declarative tools • Ability to translate complex business processes into scalable system solutions • Developing and prioritizing roadmaps that align with organizational goals • Effective team influencing and mentoring capabilities • Exceptional stakeholder management and collaboration skills across technical and business teams • Analytical approach to identifying and resolving complex issues with attention to detail • Focus on sustainable, long-term solutions • 5-10 years of experience implementing or managing Salesforce Service Cloud in high-growth or global organizations • Experience with Experience Cloud (e.g., customer/self-service portals, partner communities) • Experience mentoring a technical team (developers/admins) and influencing across functions • Strong understanding of customer support operations, contact center processes, and case management best practices • Familiarity with Agile/Scrum methodology, sprint planning, and backlog grooming • Experience managing project timelines, resources, and deliverables to achieve outstanding results Preferred: • Salesforce Platform App Builder Certification Company: Udemy is an online learning platform that helps students, companies, and governments gain the skills they need to reach their goals. Founded in 2009, the company is headquartered in San Francisco, California, USA, with a team of 1001-5000 employees. The company is currently Public Company. Udemy has a track record of offering H1B sponsorships. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Product Management Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified about new Service Product Manager jobs in
Austin, Texas Metropolitan Area . Austin, Texas Metropolitan Area $74.52-$82.80 3 days ago Austin, TX $100,000.00-$200,000.00 3 weeks ago Senior Product Manager, Unified Service Platform
Austin, Texas Metropolitan Area $152,000.00-$230,000.00 3 days ago Austin, TX $150,000.00-$250,000.00 3 weeks ago Austin, Texas Metropolitan Area 3 hours ago Austin, TX $94,000.00-$136,000.00 4 days ago Round Rock, TX $120,000.00-$160,000.00 3 days ago Principal Product Manager Tech, OpsTech Solutions
Austin, TX $161,900.00-$279,900.00 1 week ago Austin, TX $180,000.00-$205,000.00 1 week ago Principal Product Manager Tech, OpsTech Solutions
Austin, TX $161,900.00-$279,900.00 1 week ago Sr. Product Manager, Technical, WWGST Retail Infrastructure Services
Sr. Product Manager, Technical, WWGST Retail Infrastructure Services
Austin, Texas Metropolitan Area 9 hours ago Sr Product Manager, Crypto On-Chain Experiences
Principal Product Manager – Content Delivery Services
Austin, TX $92,900.00-$199,500.00 12 hours ago Austin, TX $143,200.00-$207,800.00 6 days ago Austin, TX $150,000.00-$150,000.00 6 months ago Consultant, Specialist Client Success Manager
Austin, TX $105,900.00-$153,550.00 1 week ago Austin, TX $92,700.00-$134,500.00 2 days ago Technical Account Manager, Network Services
Austin, TX $142,000.00-$174,000.00 1 week ago Strategic Product Consultant, Specialty Contractors, Financials
Austin, TX $118,973.00-$192,456.00 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr