INGUN Group
Head of Customer Service and Logistics (m/f/d)
INGUN Group, Fort Mill, South Carolina, United States, 29715
Head of Customer Service and Logistics (m/f/d)
Join to apply for the
Head of Customer Service and Logistics (m/f/d)
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INGUN Group Head of Customer Service and Logistics (m/f/d)
Join to apply for the
Head of Customer Service and Logistics (m/f/d)
role at
INGUN Group Get AI-powered advice on this job and more exclusive features. INGUN is a home for solution-oriented employees who understand customers’ needs and inspire our international clients. INGUN produces an unsurpassed range of test solutions for electronics at the headquarters in Constance, Southwest Germany and successfully markets them all over the world. As a solution-oriented partner for companies in future-oriented technical industries worldwide, our innovative ideas inspire our customers with the greatest passion every single day. We are looking for a capable and motivated team player to fill the role of the Head of Customer Service and Logistics located in Fort Mill, USA. Logistics & Warehouse Operations Oversee inventory management, including stock audits, receiving, and storage practices Ensure accurate and timely order fulfillment, packing, and shipping coordination Manage relationships with logistics providers (DHL, FedEx, UPS) and oversee export/customs documentation Track shipments, resolve delays, and analyze logistics performance for continuous improvement. Act as the primary point of contact for customer service escalations and team support Monitor service quality, conduct performance audits, and provide coaching and feedback Communicate with customers regarding order status, delivery timelines, and returns Analyze customer feedback and service trends to improve satisfaction and efficiency Team & Cross-Functional Leadership Serve as the liaison between frontline teams and senior leadership—advocating for team needs and surfacing operational challenges. Support onboarding, training, and development of logistics and customer service staff Foster a positive, accountable, and customer-focused team culture Collaborate with other departments (e.g., Sales, IT, Finance) to align operations with business goals Process Improvement & Reporting Identify inefficiencies in workflows and recommend actionable improvements Maintain and update SOPs, team documentation, and best practices Generate and analyze reports on KPIs, inventory accuracy, order fulfillment, and customer service metrics Ensure compliance with safety protocols and promote a clean, organized work environment 5+ years of experience in operations, logistics, or customer service, with leadership responsibilities Strong organizational, analytical, and problem-solving skills Excellent communication and interpersonal abilities across all levels of the organization Proficiency in ERP, CRM, and logistics software Ability to lead by example and support a geographically distributed team Physical ability to lift up to 30 lbs (more with assistance) What we offer: A challenging position that is rich in variety Job security in a growing company Targeted induction International and interdisciplinary work assignments and projects Modern IT equipment Interested? Please send us your detailed application documents, stating your desired salary and possible starting date. Seniority level
Seniority level Associate Employment type
Employment type Full-time Job function
Industries Manufacturing Referrals increase your chances of interviewing at INGUN Group by 2x Sign in to set job alerts for “Head of Customer Service” roles.
Fort Mill, SC $106,125.00-$176,875.00 2 weeks ago Corporate CSI/Customer Experience Director
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Join to apply for the
Head of Customer Service and Logistics (m/f/d)
role at
INGUN Group Head of Customer Service and Logistics (m/f/d)
Join to apply for the
Head of Customer Service and Logistics (m/f/d)
role at
INGUN Group Get AI-powered advice on this job and more exclusive features. INGUN is a home for solution-oriented employees who understand customers’ needs and inspire our international clients. INGUN produces an unsurpassed range of test solutions for electronics at the headquarters in Constance, Southwest Germany and successfully markets them all over the world. As a solution-oriented partner for companies in future-oriented technical industries worldwide, our innovative ideas inspire our customers with the greatest passion every single day. We are looking for a capable and motivated team player to fill the role of the Head of Customer Service and Logistics located in Fort Mill, USA. Logistics & Warehouse Operations Oversee inventory management, including stock audits, receiving, and storage practices Ensure accurate and timely order fulfillment, packing, and shipping coordination Manage relationships with logistics providers (DHL, FedEx, UPS) and oversee export/customs documentation Track shipments, resolve delays, and analyze logistics performance for continuous improvement. Act as the primary point of contact for customer service escalations and team support Monitor service quality, conduct performance audits, and provide coaching and feedback Communicate with customers regarding order status, delivery timelines, and returns Analyze customer feedback and service trends to improve satisfaction and efficiency Team & Cross-Functional Leadership Serve as the liaison between frontline teams and senior leadership—advocating for team needs and surfacing operational challenges. Support onboarding, training, and development of logistics and customer service staff Foster a positive, accountable, and customer-focused team culture Collaborate with other departments (e.g., Sales, IT, Finance) to align operations with business goals Process Improvement & Reporting Identify inefficiencies in workflows and recommend actionable improvements Maintain and update SOPs, team documentation, and best practices Generate and analyze reports on KPIs, inventory accuracy, order fulfillment, and customer service metrics Ensure compliance with safety protocols and promote a clean, organized work environment 5+ years of experience in operations, logistics, or customer service, with leadership responsibilities Strong organizational, analytical, and problem-solving skills Excellent communication and interpersonal abilities across all levels of the organization Proficiency in ERP, CRM, and logistics software Ability to lead by example and support a geographically distributed team Physical ability to lift up to 30 lbs (more with assistance) What we offer: A challenging position that is rich in variety Job security in a growing company Targeted induction International and interdisciplinary work assignments and projects Modern IT equipment Interested? Please send us your detailed application documents, stating your desired salary and possible starting date. Seniority level
Seniority level Associate Employment type
Employment type Full-time Job function
Industries Manufacturing Referrals increase your chances of interviewing at INGUN Group by 2x Sign in to set job alerts for “Head of Customer Service” roles.
Fort Mill, SC $106,125.00-$176,875.00 2 weeks ago Corporate CSI/Customer Experience Director
Director of Customer Success, Strategic Accounts
Charlotte, NC $160,000.00-$200,000.00 4 days ago Customer Service & E-Commerce Supervisor - Full Time
Fort Mill, SC $82,688.00-$137,813.00 6 days ago Customer Service Supervisor, Customer Support
Customer Service & E-Commerce Supervisor - Full Time
Customer Success Executive (Charlotte, NC)
Charleston WV Automotive Service Director
Field Service Manager Mobility Customer Service
Charlotte, NC $122,100.00-$181,300.00 2 days ago Supervisor, Residential Customer Solutions (Sardis Rd)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr