Wholesale Operations Director

1 day ago Be among the first 25 applicants We are currently searching for an experienced and dynamic Wholesale Director, Operations to oversee our client's Wholesale department. The ideal candidate will have a strong background in wholesale sales management, operations, and team leadership. They will be responsible for managing the execution of selling strategy, optimizing processes, building sales teams, representing the voice of the customer in inventory buying decisions, and driving overall operational excellence within the Wholesale division. The Director will collaborate closely with cross-functional teams to achieve business objectives and maintain high standards of customer service. The Director plays a critical role in ensuring the success and profitability of the Wholesale division. If you are a strategic thinker with a passion for operational excellence and leadership, we invite you to join their team and make a meaningful impact. This role is based in their New Orleans Headquarters 5 days a week. Key Responsibilities Wholesale Operations Strategy & Process Design and implement scalable operational workflows to support wholesale growth targets Optimize order processing, fulfillment accuracy, and return management Drive continuous improvement across tools, systems, and reporting frameworks Own the wholesale marketing calendar, aligning campaign strategy with sales objectives Partner with brand and creative teams to develop seasonal assets, line sheets, and promotional toolkits Ensure timely and effective communication of product stories, launches, and merchandising strategies to wholesale partners Oversee trade show logistics and seasonal event execution, in partnership with sales and brand teams Systems & Reporting Lead evaluation and ongoing optimization of ERP, B2B ordering, and CRM tools Establish reporting cadence for performance, sell-through, account order flow, and financial reporting Create visibility into sales opportunities and support development of operational KPIs Support accurate sales forecasting and demand planning in collaboration with planning and production teams Team & Account Support Directly oversee the wholesale operations and customer service team, ensuring efficient operations and high service standards Support onboarding and enablement of reps and key account partners Partner with Sales Director to operationalize sales team tools, customer service SOPs, and trade show strategy Ensure wholesale partners receive best-in-class service through coordinated support processes Develop and maintain documentation and SOPs for wholesale processes, order cycles, and escalation protocols Cross-Functional Partnership Act as the key operational liaison between wholesale, planning, logistics, finance, marketing, and customer experience Collaborate with planning and production to align inventory strategy with wholesale demand Coordinate product merchandising and availability (e.g., color kit delivery, order window timelines) Ensure alignment between marketing and sales on go-to-market strategy and wholesale communication Requirements Minimum 8+ years of experience in wholesale operations, planning, or revenue/sales operations, preferably within fashion, retail, or consumer goods Proven ability to design and scale operational processes, drive results, and achieve business objectives Exceptional communication and interpersonal skills, with the ability to collaborate effectively across departments and stakeholders at all levels Strong leadership skills with the ability to motivate and inspire a team towards common goals Excellent project management, analytical, and problem-solving capabilities with a high attention to detail Proficient in ERP and inventory management systems (NetSuite experience preferred) Strategic thinker with the ability to develop creative solutions and adapt in a fast-paced, evolving environment Knowledge of wholesale industry trends, best practices, and regulatory considerations Seniority level

Seniority level Director Employment type

Employment type Full-time Job function

Job function Management and Sales Industries Retail Apparel and Fashion, Wholesale Luxury Goods and Jewelry, and Retail Luxury Goods and Jewelry Referrals increase your chances of interviewing at EMERGING BLUE by 2x Sign in to set job alerts for “Director of Operations” roles.

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