Rose International
NEW JOB OPENING CUSTOMER SERVICE SPECIALIST IN KINGWOOD, TX, USA!
Rose International, Texas City, Texas, us, 77592
Job Description
Required Education:
• High School Diploma or GED
Required Qualifications/Skills/Experience: • 2 years of customer service experience • Bilingual (English/Spanish) • Ability to manage multiple priorities • Ability to learn additional systems as needed • Ability to work in a team environment when applicable • Ability to work under pressure and meet deadlines • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.) • Strong attention to detail and proof-reading skills • Strong verbal, written communication, and organizational skills • Strong work ethic and self-motivation
Primary Responsibilities • Receives customer phone calls and resolves issues/concerns if necessary • Research accounts to discover pertinent information and issues • Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies • Responds to billing inquiries • Handles verification of pay histories and quote payoffs • Coordinates problem resolution with appropriate departments • Informs customers of standard procedures or resolution of problem • Follows up, either verbally or in writing, to ensure customer satisfaction • Works with either close supervision or under clearly defined procedures
Industry: • Banking/Financial
**Only those lawfully authorized to work in the designated country associated with the position will be considered.**
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits: For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .
California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Required Qualifications/Skills/Experience: • 2 years of customer service experience • Bilingual (English/Spanish) • Ability to manage multiple priorities • Ability to learn additional systems as needed • Ability to work in a team environment when applicable • Ability to work under pressure and meet deadlines • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.) • Strong attention to detail and proof-reading skills • Strong verbal, written communication, and organizational skills • Strong work ethic and self-motivation
Primary Responsibilities • Receives customer phone calls and resolves issues/concerns if necessary • Research accounts to discover pertinent information and issues • Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies • Responds to billing inquiries • Handles verification of pay histories and quote payoffs • Coordinates problem resolution with appropriate departments • Informs customers of standard procedures or resolution of problem • Follows up, either verbally or in writing, to ensure customer satisfaction • Works with either close supervision or under clearly defined procedures
Industry: • Banking/Financial
**Only those lawfully authorized to work in the designated country associated with the position will be considered.**
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits: For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .
California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).