Ascension
Details
Department:
Growth Marketing & Digital Experience
Schedule:
Monday - Friday, 8 hour shift
Location:
Remote
Benefits
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.
Responsibilities
The Ascension Experience & Research (xRD) team within Growth Marketing and Digital Experience (GMDx) is hiring a Senior Communications Designer to bring clarity and compassion to create the future of people-centered healthcare. You'll design visual stories, interface content, and communication materials that help patients, clinicians, and associates understand and engage with our products and services.
Ascension, one of the largest non-profit healthcare systems in the United States, has established an in-house, interdisciplinary team tasked with designing the technology-enabled services and experiences of healthcare across the entire spectrum of care delivery.
Our multidisciplinary Digital Experience Research and Design (xRD) team employs human-centered design methodologies to understand user needs, explore solutions, and bring valuable products to market. Working collaboratively with product management, clinicians, engineering, and other Ascension teams, we inform Ascension's clinical experience strategy and contribute to the organization's mission and growth through continuous value delivery.
xRD works within our Growth Marketing and Digital Experience (GMDx) team within Ascension creates seamless, end-to-end experiences for those we serve through a cohesive ecosystem of well-designed, user-friendly services, products and solutions. From problem discovery to product delivery, we put people at the heart of everything we do.
About The Role:
The role of the Senior Communications Design team within digital experience is to collaborate in designing our technology-enabled products and services, emphasizing all communicative aspects of those experiences. This could include, for example, visually-driven north star visions of future patient experiences, exploring overarching strategy through visual forms, the visual design and micro-copy of our digital interfaces, integrated digital experience prototypes, the conversational experience of our call centers, training materials for new product launches, and communications that support associate and patient familiarity and use of our services. This work ranges across many different forms of media including digital applications, websites, videos, product and architectural graphics, infographics, data visualizations, slide presentations and printed collateral.
This team - in deep collaboration with colleagues in research, digital product design, product management, product, analytics, brand, technology, internal comms, go-to-market, marketing, and more - uses human-centered design methods and a strategic mindset to understand the needs and motivations of our patients and clinicians and brings those solutions to life. The work includes research and synthesis to understand latent user needs, design explorations to iteratively generate design options, ample prototyping to bring ideas to life, collaboration with research, product, marketing, and clinical colleagues and a relentless passion for engaging directly with the user to continuously improve their experience.
The Communications Design team also supports the creation of many digital product communications such as presentations, videos, websites, and events, primarily for internal audiences including executive leadership, internal project teams, and business partners. We are adept at providing big-picture, strategic support and thinking as well as discrete project design and refinements on large and small projects.
What You Will Do:
In your role as a Senior Communications Designer, you will collaborate in designing our consumer-facing associate and clinician communications, products and services with a particular emphasis on all communicative aspects of those experiences. This could include, for example, the conversational experience of our call centers, the visual design and micro-copy of digital interfaces, designing and deploying a product communications plan, or the collateral for an event.
The role will also support substantial creation of many team communications such as presentations decks, information graphics, videos, websites and events, primarily for internal audiences including executive leadership, internal project teams such as research and product teams, and business partners.
Please include a link or a copy of your portfolio in your application.
Responsibilities:
Serve as senior communications designer on multiple projects
Support stakeholders in creation of digital artifacts
Establish communications design best practices and educate team collaborators on communications design techniques
Collaborate with counterparts in marketing, brand, and internal communications to ensure alignment with the Ascension brand experience, voice, and editorial standards
Integrate language research and style guidelines into digital product experiences
Ensure that product design and go-to-market communications are consistent and cohesive
Foster two-way collaboration between the Marketing and Communications team and the Clinical Transformation team
Use insights from both teams to inform the creation of new product experiences and supporting communications
Collaborate with external contractors and partners as needed
Requirements:
Empathy for the user and a deep understanding of user-centered design (UCD) practices and principles
Strong portfolio of work in various communications media that reflects experience in both digital and non-digital communications across channels, including executive-level presentations
Ability to apply brand guidelines, in-house design systems, and system design to a range digital communication and marketing experiences, familiarity with EHR design systems a plus
Fluency across a variety of communications approaches, such as illustrations, storyboards, journey maps, service blueprints, frameworks, audio/visual communications, systems thinking, communications planning, workflow diagraming, etc.
The ability to tell compelling, persuasive, strategic stories through visual design and verbal communications for various audiences and levels across an organization
Excellent visual and written communication skills
Rapid prototyping to bring concepts to life in service of learning and advancing understanding of user needs and behaviors
Experience conducting feedback discussions with internal stakeholders and executives to refine concepts
Excellent interdisciplinary team collaboration skills
Relentless passion for engaging directly with the user to continuously improve their experience
Proficient with Adobe Creative Suite, Figma, and Google products
Requirements
Education:
High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree with 1 year of experience OR 5 years of applicable cumulative job specific experience required.
2 years of leadership or management experience preferred.
Additional Preferences
Experience in digital product design, with a strong portfolio showcasing design solutions.
Experience designing and working within highly matrixed, complex organizations, especially in healthcare settings.
Experience working on a startup innovation team with nimble and adaptable approaches to engaging stakeholders to help scale products and programs
Proficiency in agile software development practices.
Proven ability to collaborate with cross-functional teams, including researchers, senior leaders, clinicians, nurses, and engineers.
Strong communication skills, with expertise in presenting product visions and design concepts through storytelling and visual design.
Strong portfolio of utilizing design research and implementing quality communications designs.
Experience collaborating with product management and digital engineering teams.
Skilled in communicating compelling product visions through storytelling, presentation design, animation/motion and writing.
Provider-based Healthcare experience is a plus.
Portfolio required: Please include a link to your portfolio in your resume.
Why Join Our Team
Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.
Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.
Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.
Equal Employment Opportunity Employer
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf) poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Pay Non-Discrimination Notice (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
E-Verify Statement
This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)
Department:
Growth Marketing & Digital Experience
Schedule:
Monday - Friday, 8 hour shift
Location:
Remote
Benefits
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.
Responsibilities
The Ascension Experience & Research (xRD) team within Growth Marketing and Digital Experience (GMDx) is hiring a Senior Communications Designer to bring clarity and compassion to create the future of people-centered healthcare. You'll design visual stories, interface content, and communication materials that help patients, clinicians, and associates understand and engage with our products and services.
Ascension, one of the largest non-profit healthcare systems in the United States, has established an in-house, interdisciplinary team tasked with designing the technology-enabled services and experiences of healthcare across the entire spectrum of care delivery.
Our multidisciplinary Digital Experience Research and Design (xRD) team employs human-centered design methodologies to understand user needs, explore solutions, and bring valuable products to market. Working collaboratively with product management, clinicians, engineering, and other Ascension teams, we inform Ascension's clinical experience strategy and contribute to the organization's mission and growth through continuous value delivery.
xRD works within our Growth Marketing and Digital Experience (GMDx) team within Ascension creates seamless, end-to-end experiences for those we serve through a cohesive ecosystem of well-designed, user-friendly services, products and solutions. From problem discovery to product delivery, we put people at the heart of everything we do.
About The Role:
The role of the Senior Communications Design team within digital experience is to collaborate in designing our technology-enabled products and services, emphasizing all communicative aspects of those experiences. This could include, for example, visually-driven north star visions of future patient experiences, exploring overarching strategy through visual forms, the visual design and micro-copy of our digital interfaces, integrated digital experience prototypes, the conversational experience of our call centers, training materials for new product launches, and communications that support associate and patient familiarity and use of our services. This work ranges across many different forms of media including digital applications, websites, videos, product and architectural graphics, infographics, data visualizations, slide presentations and printed collateral.
This team - in deep collaboration with colleagues in research, digital product design, product management, product, analytics, brand, technology, internal comms, go-to-market, marketing, and more - uses human-centered design methods and a strategic mindset to understand the needs and motivations of our patients and clinicians and brings those solutions to life. The work includes research and synthesis to understand latent user needs, design explorations to iteratively generate design options, ample prototyping to bring ideas to life, collaboration with research, product, marketing, and clinical colleagues and a relentless passion for engaging directly with the user to continuously improve their experience.
The Communications Design team also supports the creation of many digital product communications such as presentations, videos, websites, and events, primarily for internal audiences including executive leadership, internal project teams, and business partners. We are adept at providing big-picture, strategic support and thinking as well as discrete project design and refinements on large and small projects.
What You Will Do:
In your role as a Senior Communications Designer, you will collaborate in designing our consumer-facing associate and clinician communications, products and services with a particular emphasis on all communicative aspects of those experiences. This could include, for example, the conversational experience of our call centers, the visual design and micro-copy of digital interfaces, designing and deploying a product communications plan, or the collateral for an event.
The role will also support substantial creation of many team communications such as presentations decks, information graphics, videos, websites and events, primarily for internal audiences including executive leadership, internal project teams such as research and product teams, and business partners.
Please include a link or a copy of your portfolio in your application.
Responsibilities:
Serve as senior communications designer on multiple projects
Support stakeholders in creation of digital artifacts
Establish communications design best practices and educate team collaborators on communications design techniques
Collaborate with counterparts in marketing, brand, and internal communications to ensure alignment with the Ascension brand experience, voice, and editorial standards
Integrate language research and style guidelines into digital product experiences
Ensure that product design and go-to-market communications are consistent and cohesive
Foster two-way collaboration between the Marketing and Communications team and the Clinical Transformation team
Use insights from both teams to inform the creation of new product experiences and supporting communications
Collaborate with external contractors and partners as needed
Requirements:
Empathy for the user and a deep understanding of user-centered design (UCD) practices and principles
Strong portfolio of work in various communications media that reflects experience in both digital and non-digital communications across channels, including executive-level presentations
Ability to apply brand guidelines, in-house design systems, and system design to a range digital communication and marketing experiences, familiarity with EHR design systems a plus
Fluency across a variety of communications approaches, such as illustrations, storyboards, journey maps, service blueprints, frameworks, audio/visual communications, systems thinking, communications planning, workflow diagraming, etc.
The ability to tell compelling, persuasive, strategic stories through visual design and verbal communications for various audiences and levels across an organization
Excellent visual and written communication skills
Rapid prototyping to bring concepts to life in service of learning and advancing understanding of user needs and behaviors
Experience conducting feedback discussions with internal stakeholders and executives to refine concepts
Excellent interdisciplinary team collaboration skills
Relentless passion for engaging directly with the user to continuously improve their experience
Proficient with Adobe Creative Suite, Figma, and Google products
Requirements
Education:
High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree with 1 year of experience OR 5 years of applicable cumulative job specific experience required.
2 years of leadership or management experience preferred.
Additional Preferences
Experience in digital product design, with a strong portfolio showcasing design solutions.
Experience designing and working within highly matrixed, complex organizations, especially in healthcare settings.
Experience working on a startup innovation team with nimble and adaptable approaches to engaging stakeholders to help scale products and programs
Proficiency in agile software development practices.
Proven ability to collaborate with cross-functional teams, including researchers, senior leaders, clinicians, nurses, and engineers.
Strong communication skills, with expertise in presenting product visions and design concepts through storytelling and visual design.
Strong portfolio of utilizing design research and implementing quality communications designs.
Experience collaborating with product management and digital engineering teams.
Skilled in communicating compelling product visions through storytelling, presentation design, animation/motion and writing.
Provider-based Healthcare experience is a plus.
Portfolio required: Please include a link to your portfolio in your resume.
Why Join Our Team
Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.
Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.
Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.
Equal Employment Opportunity Employer
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf) poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Pay Non-Discrimination Notice (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
E-Verify Statement
This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)