Toast
Technical Support Expert - Team Management
Join to apply for the
Technical Support Expert - Team Management
role at
Toast . Position Overview
As a Technical Support Expert, you will engage directly with Toast customers to provide specialized support, ensuring high productivity and customer satisfaction. You will respond to complex inquiries, troubleshoot issues, and partner with leadership and cross-functional teams to enhance customer experience. Details
Start Date:
September 22nd. Training is 12 weeks on-site in Boston, MA. No PTO during training. Location:
Boston, MA Office - 333 Summer St, Boston, MA 02210. Post-training, expected in-office presence is 2 days a week. Hourly Rate:
$26 per hour. Schedule & Requirements
Open availability required; schedules may range from Monday to Sunday, 6am - 1am CST. Company Overview
Toast is building an all-in-one restaurant platform to help restaurants operate efficiently, increase sales, engage guests, and support employees. Responsibilities
Deliver top-tier customer service over the phone, using creative problem-solving and probing techniques. Understand technical issues through questioning, note-taking, and providing accurate time estimates. Use de-escalation techniques to resolve complex inquiries and improve satisfaction. Assist with setting up and troubleshooting devices. Collaborate with team members and participate in meetings and training. Recommend process improvements to management. Qualifications
2+ years in customer satisfaction roles or 1+ year in technical support. Experience with root cause analysis and troubleshooting tools. Strong communication and organizational skills. Ability to work independently in a dynamic environment. Preferred Skills
Experience with POS systems, especially in service industry. Experience with ticketing systems and working in SaaS or tech industries. Flexible schedule including weekends and holidays. Additional Information
We value diversity, equity, and inclusion. Toast offers competitive benefits and a hybrid work model. Pay rate is fixed at $26/hour. We support accessible hiring processes and accommodations for applicants with disabilities. Application
Apply today! For accommodations, contact candidateaccommodations@toasttab.com. Other Opportunities
Various related roles are listed with different locations and pay ranges.
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Join to apply for the
Technical Support Expert - Team Management
role at
Toast . Position Overview
As a Technical Support Expert, you will engage directly with Toast customers to provide specialized support, ensuring high productivity and customer satisfaction. You will respond to complex inquiries, troubleshoot issues, and partner with leadership and cross-functional teams to enhance customer experience. Details
Start Date:
September 22nd. Training is 12 weeks on-site in Boston, MA. No PTO during training. Location:
Boston, MA Office - 333 Summer St, Boston, MA 02210. Post-training, expected in-office presence is 2 days a week. Hourly Rate:
$26 per hour. Schedule & Requirements
Open availability required; schedules may range from Monday to Sunday, 6am - 1am CST. Company Overview
Toast is building an all-in-one restaurant platform to help restaurants operate efficiently, increase sales, engage guests, and support employees. Responsibilities
Deliver top-tier customer service over the phone, using creative problem-solving and probing techniques. Understand technical issues through questioning, note-taking, and providing accurate time estimates. Use de-escalation techniques to resolve complex inquiries and improve satisfaction. Assist with setting up and troubleshooting devices. Collaborate with team members and participate in meetings and training. Recommend process improvements to management. Qualifications
2+ years in customer satisfaction roles or 1+ year in technical support. Experience with root cause analysis and troubleshooting tools. Strong communication and organizational skills. Ability to work independently in a dynamic environment. Preferred Skills
Experience with POS systems, especially in service industry. Experience with ticketing systems and working in SaaS or tech industries. Flexible schedule including weekends and holidays. Additional Information
We value diversity, equity, and inclusion. Toast offers competitive benefits and a hybrid work model. Pay rate is fixed at $26/hour. We support accessible hiring processes and accommodations for applicants with disabilities. Application
Apply today! For accommodations, contact candidateaccommodations@toasttab.com. Other Opportunities
Various related roles are listed with different locations and pay ranges.
#J-18808-Ljbffr