ADP
Join to apply for the
Executive Relationship Manager
role at
ADP Join to apply for the
Executive Relationship Manager
role at
ADP Get AI-powered advice on this job and more exclusive features. ADP is hiring an
Executive Relationship Manager.
In this position you will develop and enhance strategic business partnerships by building trust with our clients' key decision makers to drive client retention/improve loss prevention. He/She possesses a complete understanding of our clients' business objectives, strategic direction and requirements to proactively demonstrate and deliver increased value through life cycle of the client. This person Iidentifies new service and/or product opportunities and coordinates as necessary with Sales. They act as a liaison between the client and ADP, serving as an internal client advocate. Includes approximately 30-40% travel.
At ADP we are driven by your success.
We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our
CORE
values:
Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.
Responsibilities
Develops and enhances strategic business partnerships by building trust with our clients' key decision makers to drive client retention/improve loss prevention. Possesses a complete understanding of our clients' business objectives, strategic direction and requirements to proactively demonstrate and deliver increased value through life cycle of the client. Is introduced to the client during the implementation process. Acts as a liaison between the client and ADP, serving as an internal client advocate. Maintains a comprehensive understanding of the entire ADP product suite and coordinates communication among the various business partners. Level I/II - Assigned client base as defined by the Relationship Management Strategy Proactively ensures client satisfaction through periodic conference calls and client visits. Promotes client participation in focus groups to solicit feedback on product/service initiatives. Communicates and promotes key ADP initiatives to the client (e.g., user group meetings, product enhancements, etc.). Coordinates client projects, resolution of critical service issues, and follow-up to quality survey feedback. Determines the components of projects and prepares comprehensive project plan and scope of all required activities. Communicates status and next steps to the client and appropriate internal ADP partners. Identifies new service and/or product opportunities and coordinates as necessary with Sales. Performs strategic account review with the client to reinforce the ADP value proposition by maintaining comprehensive and timely records on service activities. Adheres to standard ADP tools and processes (i.e., tracking calls in CRM System, case management, etc.) for recording and responding to service activities (i.e., clients visited, presentations made, etc.). Produces detailed trip reports and distributes to all appropriate parties. Partners with internal ADP business partners as required, to enable seamless delivery of ADP Services and strategic planning. Mentors and coaches less tenured or newly hired Account Manager associates on product knowledge, process and procedures and relationship skills. Performs other related duties as assigned.
Qualifications Required
8 to 12 Years Demonstrated proficiency in managing larger more complex client account relationships with multiple products.
PREFERRED QUALIFICATIONS:
Preference will be given to candidates who have the following:
Bachelor in Business, Accounting, Marketing or equivalent work experience preferred. CPP, PHR, SPHR or CEBS preferred. Extensive experience building relationships and understanding a client's needs is essential. Prior experience managing service recovery required. Expert knowledge of ADP's infrastructure and ADP's traditional and new products/services in business processing and outsourcing required. Ability to interface with multiple levels within a client's organization (C level to Payroll Manager). Probing and Analysis Strategic Planning Relationship Building Presentation skills which includes superior verbal and written Communication Excellent Judgment Software knowledge: Word, Excel, Outlook, PowerPoint, Project Management software, Webinar - Live Meeting software
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $59,100.00 - $120,200.00 / Year*
Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP:
We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP:
ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
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Executive Relationship Manager
role at
ADP Join to apply for the
Executive Relationship Manager
role at
ADP Get AI-powered advice on this job and more exclusive features. ADP is hiring an
Executive Relationship Manager.
In this position you will develop and enhance strategic business partnerships by building trust with our clients' key decision makers to drive client retention/improve loss prevention. He/She possesses a complete understanding of our clients' business objectives, strategic direction and requirements to proactively demonstrate and deliver increased value through life cycle of the client. This person Iidentifies new service and/or product opportunities and coordinates as necessary with Sales. They act as a liaison between the client and ADP, serving as an internal client advocate. Includes approximately 30-40% travel.
At ADP we are driven by your success.
We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our
CORE
values:
Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.
Responsibilities
Develops and enhances strategic business partnerships by building trust with our clients' key decision makers to drive client retention/improve loss prevention. Possesses a complete understanding of our clients' business objectives, strategic direction and requirements to proactively demonstrate and deliver increased value through life cycle of the client. Is introduced to the client during the implementation process. Acts as a liaison between the client and ADP, serving as an internal client advocate. Maintains a comprehensive understanding of the entire ADP product suite and coordinates communication among the various business partners. Level I/II - Assigned client base as defined by the Relationship Management Strategy Proactively ensures client satisfaction through periodic conference calls and client visits. Promotes client participation in focus groups to solicit feedback on product/service initiatives. Communicates and promotes key ADP initiatives to the client (e.g., user group meetings, product enhancements, etc.). Coordinates client projects, resolution of critical service issues, and follow-up to quality survey feedback. Determines the components of projects and prepares comprehensive project plan and scope of all required activities. Communicates status and next steps to the client and appropriate internal ADP partners. Identifies new service and/or product opportunities and coordinates as necessary with Sales. Performs strategic account review with the client to reinforce the ADP value proposition by maintaining comprehensive and timely records on service activities. Adheres to standard ADP tools and processes (i.e., tracking calls in CRM System, case management, etc.) for recording and responding to service activities (i.e., clients visited, presentations made, etc.). Produces detailed trip reports and distributes to all appropriate parties. Partners with internal ADP business partners as required, to enable seamless delivery of ADP Services and strategic planning. Mentors and coaches less tenured or newly hired Account Manager associates on product knowledge, process and procedures and relationship skills. Performs other related duties as assigned.
Qualifications Required
8 to 12 Years Demonstrated proficiency in managing larger more complex client account relationships with multiple products.
PREFERRED QUALIFICATIONS:
Preference will be given to candidates who have the following:
Bachelor in Business, Accounting, Marketing or equivalent work experience preferred. CPP, PHR, SPHR or CEBS preferred. Extensive experience building relationships and understanding a client's needs is essential. Prior experience managing service recovery required. Expert knowledge of ADP's infrastructure and ADP's traditional and new products/services in business processing and outsourcing required. Ability to interface with multiple levels within a client's organization (C level to Payroll Manager). Probing and Analysis Strategic Planning Relationship Building Presentation skills which includes superior verbal and written Communication Excellent Judgment Software knowledge: Word, Excel, Outlook, PowerPoint, Project Management software, Webinar - Live Meeting software
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $59,100.00 - $120,200.00 / Year*
Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP:
We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP:
ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Sales and Business Development Industries Human Resources Services Referrals increase your chances of interviewing at ADP by 2x Get notified about new Relationship Manager jobs in
Dallas, TX . Plano, TX $45,000.00-$70,000.00 19 hours ago Relationship Manager I - Business Banking
Relationship Manager I - Business Banking
Dallas, TX $115,000.00-$175,000.00 1 day ago Relationship Manager I - Business Banking
Dallas, TX $127,800.00-$183,655.00 2 days ago Relationship Manager I - Business Banking
Irving, TX $86,000.00-$129,000.00 1 week ago Relationship Manager II - Business Banking
Dallas, TX $150,000.00-$160,000.00 1 day ago Dallas, TX $119,765.00-$140,900.00 18 hours ago Dallas, TX $125,000.00-$250,000.00 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr