Johnson & Johnson
Senior Director Product Operations CXM
Johnson & Johnson, Cincinnati, Ohio, United States, 45208
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Senior Director Product Operations CXM
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Johnson & Johnson . This is a remote role available in all states within the United States. While specific cities are listed for reference, they do not limit your application. Candidates available to work during East Coast time hours are preferred, but applicants from any location are encouraged to apply. Job Overview
The Sr. Director of Product Operations, CXM is responsible for end-to-end product release management, collaborating with Sr. Product Managers for software development, managing the entire release process from planning, engineering, testing, to deployment and beyond. They ensure product releases are well-coordinated, efficient, and aligned with product and customer goals. Key Responsibilities
Define release scope, objectives, schedules, and environment availability in collaboration with product managers. Facilitate communication between product management, development, QA, and operations teams. Manage deployment activities, including scheduling, preparation, merging, branching, and post-release monitoring. Continuously improve release processes and practices for efficiency. Provide insights into technical and architectural roadmaps to support scaling, reliability, and innovation. Ensure consistent use of J&J tools like Jira, Nexus, CMDB, LeanIX, Roadmunk across squads. Coordinate and oversee testing strategies, including automation and performance testing. Ensure releases comply with internal audits, security, and regulatory standards globally. Maintain comprehensive documentation of release plans, processes, and outcomes. Establish and monitor KPIs such as deployment cadence, defect rates, MTTR, lead times, and user adoption metrics. Qualifications
15+ years leading large transformation initiatives with a focus on customer experience management. Leadership experience overseeing engineering, product management, and operations teams. Strong technical background in engineering and product lifecycle management. Deep expertise in Agile methodologies and complex project delivery. Proficiency in GenAI automation, AI workflows, and test automation. Experience managing 20+ engineering teams within a matrix structure. Exceptional skills in designing operational reporting models. Excellent communication and collaboration skills, capable of engaging with executive leadership. Ability to travel up to 25%. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or other protected characteristics. We welcome applicants with disabilities and provide accommodations upon request. The estimated annual base pay range for this role is $173,000 to $299,000, with eligibility for performance-based bonuses. Additional Details
Employment type: Full-time Industry: Hospitals and Healthcare Note
This job description is a comprehensive overview of the role and its requirements. The posting does not indicate that the position is expired or filled.
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Senior Director Product Operations CXM
role at
Johnson & Johnson . This is a remote role available in all states within the United States. While specific cities are listed for reference, they do not limit your application. Candidates available to work during East Coast time hours are preferred, but applicants from any location are encouraged to apply. Job Overview
The Sr. Director of Product Operations, CXM is responsible for end-to-end product release management, collaborating with Sr. Product Managers for software development, managing the entire release process from planning, engineering, testing, to deployment and beyond. They ensure product releases are well-coordinated, efficient, and aligned with product and customer goals. Key Responsibilities
Define release scope, objectives, schedules, and environment availability in collaboration with product managers. Facilitate communication between product management, development, QA, and operations teams. Manage deployment activities, including scheduling, preparation, merging, branching, and post-release monitoring. Continuously improve release processes and practices for efficiency. Provide insights into technical and architectural roadmaps to support scaling, reliability, and innovation. Ensure consistent use of J&J tools like Jira, Nexus, CMDB, LeanIX, Roadmunk across squads. Coordinate and oversee testing strategies, including automation and performance testing. Ensure releases comply with internal audits, security, and regulatory standards globally. Maintain comprehensive documentation of release plans, processes, and outcomes. Establish and monitor KPIs such as deployment cadence, defect rates, MTTR, lead times, and user adoption metrics. Qualifications
15+ years leading large transformation initiatives with a focus on customer experience management. Leadership experience overseeing engineering, product management, and operations teams. Strong technical background in engineering and product lifecycle management. Deep expertise in Agile methodologies and complex project delivery. Proficiency in GenAI automation, AI workflows, and test automation. Experience managing 20+ engineering teams within a matrix structure. Exceptional skills in designing operational reporting models. Excellent communication and collaboration skills, capable of engaging with executive leadership. Ability to travel up to 25%. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or other protected characteristics. We welcome applicants with disabilities and provide accommodations upon request. The estimated annual base pay range for this role is $173,000 to $299,000, with eligibility for performance-based bonuses. Additional Details
Employment type: Full-time Industry: Hospitals and Healthcare Note
This job description is a comprehensive overview of the role and its requirements. The posting does not indicate that the position is expired or filled.
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