Pennsylvania Staffing
Help Desk Analyst I
We are looking for a skilled Help Desk Analyst I to join our team in Allentown, Pennsylvania, on a long-term contract basis. In this role, you will be responsible for delivering timely and effective technical support to ensure smooth operations across the organization's technology infrastructure. This position is ideal for someone with a passion for problem-solving and a commitment to providing excellent service to users. Responsibilities: Address technical issues related to desktop computers, laptops, printers, and other peripherals. Respond promptly to help desk tickets to diagnose and resolve user concerns. Install, configure, and maintain both hardware and software systems to support organizational needs. Provide assistance to users with Microsoft Office 365, Windows operating systems, and educational software. Document technical issues and resolutions accurately within the ticketing system. Troubleshoot network connectivity problems and perform basic Active Directory tasks. Set up and maintain classroom technology, including projectors, smart boards, and student devices. Collaborate with IT teams to implement system upgrades and roll out new deployments. Deliver on-site and remote support across multiple locations as required. Requirements: High school diploma or equivalent; an Associate's degree in IT or a related field is preferred. Minimum of 12 years of experience in desktop support or technical assistance roles. Strong knowledge of Windows 10/11, Microsoft Office 365, and Active Directory. Excellent problem-solving abilities and effective communication skills. Ability to lift up to 40 lbs and travel to various locations within the organization. Familiarity with technology in educational environments is a plus. Preferred certifications include CompTIA A+, Network+, or Microsoft credentials.
We are looking for a skilled Help Desk Analyst I to join our team in Allentown, Pennsylvania, on a long-term contract basis. In this role, you will be responsible for delivering timely and effective technical support to ensure smooth operations across the organization's technology infrastructure. This position is ideal for someone with a passion for problem-solving and a commitment to providing excellent service to users. Responsibilities: Address technical issues related to desktop computers, laptops, printers, and other peripherals. Respond promptly to help desk tickets to diagnose and resolve user concerns. Install, configure, and maintain both hardware and software systems to support organizational needs. Provide assistance to users with Microsoft Office 365, Windows operating systems, and educational software. Document technical issues and resolutions accurately within the ticketing system. Troubleshoot network connectivity problems and perform basic Active Directory tasks. Set up and maintain classroom technology, including projectors, smart boards, and student devices. Collaborate with IT teams to implement system upgrades and roll out new deployments. Deliver on-site and remote support across multiple locations as required. Requirements: High school diploma or equivalent; an Associate's degree in IT or a related field is preferred. Minimum of 12 years of experience in desktop support or technical assistance roles. Strong knowledge of Windows 10/11, Microsoft Office 365, and Active Directory. Excellent problem-solving abilities and effective communication skills. Ability to lift up to 40 lbs and travel to various locations within the organization. Familiarity with technology in educational environments is a plus. Preferred certifications include CompTIA A+, Network+, or Microsoft credentials.