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Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?
Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.
While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU. PAY RANGE The Target Pay Range for this position is $31.11-$37.88 hourly. The full Pay Range is $24.14-$44.90 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.
Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?
Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.
While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU. PAY RANGE The Target Pay Range for this position is $31.11-$37.88 hourly. The full Pay Range is $24.14-$44.90 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.
BENEFITS Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here . IMPACT YOU’LL MAKE: As a Workforce Analyst at BECU, you’ll be at the heart of ensuring our Contact Center and Retail teams are positioned for success every day. You’ll use your expertise to build efficient schedules, manage real-time staffing needs, and collaborate with cross-functional teams—all so our members continue receiving the exceptional service they deserve. Your attention to detail and knack for data will empower operational excellence, directly impacting the employee and member experience. You won't just analyze schedules— you’ll shape the way our teams thrive. WHAT YOU’LL DO: Forecast with Precision :
Develop forecasts and/or reforecasting for contact volume, average handle time (AHT), and shrinkage to support staffing models and scheduling decisions.
Build Smart Schedules :
Create and maintain agent schedules that reflect PTO and other offline activities while ensuring coverage aligns with forecasted demand.
Monitor in Real Time:
Monitor intraday performance and member arrival patterns to make timely staffing and call routing adjustments that maintain service levels.
Optimize Workforce Tools :
Administer workforce management systems and scheduling tools, ensuring data accuracy and system functionality.
Support Report Creation :
Prepare and analyze workforce data to support operational decisions, monthly reporting, and continuous improvement initiatives.
Ensure Regulatory Alignment :
Ensure scheduling practices adhere to internal policies & labor laws and recommend process improvements to enhance workforce efficiency.
Collaborate for Success:
Partner with Contact Center and Retail leadership to align scheduling strategies with training sessions, system launches, and events.
Deliver with Accuracy:
Maintain data accuracy in employee records and schedules to support compliance, analysis, and workforce planning.
This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered. WHAT YOU’LL GAIN: This opportunity is ideal for someone who thrives in structured environments and enjoys problem-solving with a purpose. The ideal Talent Persona for this role will likely be drawn to: A collaborative culture where your scheduling insights influence broader strategies
Access to innovative tools and supportive teams ready to help you succeed
You'll be seen as a trusted advisor and partner to the teams you support
QUALIFICATIONS: Minimum Qualifications: High School diploma, or equivalent work or educational experience
Two years of experience within BECU, another financial institution, or comparable work/educational experience
Scheduling and forecasting experience in a Contact Center or Retail environment
Desired Qualifications: Knowledge of forecasting programs (Workforce Management System) preferred
Ability to plan, organize, and implement projects in a timely manner
Proficient verbal and written communication skills in English
Strong organizational skills with the ability to prioritize multiple tasks
Detail oriented, with a high degree of accuracy
Full-time availability, with flexibility for additional hours as needed
JOIN THE JOURNEY Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU. Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney EEO Statement: BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
About Us
Job Alerts:
If you would like to be kept informed of new potential opportunities, click here . You will be asked to create an account if you do not already have one. From our very beginning, BECU has been about people helping people. As a financial services cooperative, our purpose has and always will be the same: we work together to best serve our members and improve the financial well-being of our community. More than 80 years and one million members later, we're still rooted in our values, practices and mission - and even more passionate about our future. As one of the nation's leading credit unions, we're not driven by profit. We're owned by our members and their interests are at the core of everything we do. Now we're growing faster than ever before--but we'll never forget our roots. To continue doing right by our members, we believe we must first do right by our people. Here, you'll receive the resources and support you need to learn, grow and build a meaningful career. Because we know it's our people who make us special.
#J-18808-Ljbffr
Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.
While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU. PAY RANGE The Target Pay Range for this position is $31.11-$37.88 hourly. The full Pay Range is $24.14-$44.90 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.
Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?
Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.
While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU. PAY RANGE The Target Pay Range for this position is $31.11-$37.88 hourly. The full Pay Range is $24.14-$44.90 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.
BENEFITS Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here . IMPACT YOU’LL MAKE: As a Workforce Analyst at BECU, you’ll be at the heart of ensuring our Contact Center and Retail teams are positioned for success every day. You’ll use your expertise to build efficient schedules, manage real-time staffing needs, and collaborate with cross-functional teams—all so our members continue receiving the exceptional service they deserve. Your attention to detail and knack for data will empower operational excellence, directly impacting the employee and member experience. You won't just analyze schedules— you’ll shape the way our teams thrive. WHAT YOU’LL DO: Forecast with Precision :
Develop forecasts and/or reforecasting for contact volume, average handle time (AHT), and shrinkage to support staffing models and scheduling decisions.
Build Smart Schedules :
Create and maintain agent schedules that reflect PTO and other offline activities while ensuring coverage aligns with forecasted demand.
Monitor in Real Time:
Monitor intraday performance and member arrival patterns to make timely staffing and call routing adjustments that maintain service levels.
Optimize Workforce Tools :
Administer workforce management systems and scheduling tools, ensuring data accuracy and system functionality.
Support Report Creation :
Prepare and analyze workforce data to support operational decisions, monthly reporting, and continuous improvement initiatives.
Ensure Regulatory Alignment :
Ensure scheduling practices adhere to internal policies & labor laws and recommend process improvements to enhance workforce efficiency.
Collaborate for Success:
Partner with Contact Center and Retail leadership to align scheduling strategies with training sessions, system launches, and events.
Deliver with Accuracy:
Maintain data accuracy in employee records and schedules to support compliance, analysis, and workforce planning.
This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered. WHAT YOU’LL GAIN: This opportunity is ideal for someone who thrives in structured environments and enjoys problem-solving with a purpose. The ideal Talent Persona for this role will likely be drawn to: A collaborative culture where your scheduling insights influence broader strategies
Access to innovative tools and supportive teams ready to help you succeed
You'll be seen as a trusted advisor and partner to the teams you support
QUALIFICATIONS: Minimum Qualifications: High School diploma, or equivalent work or educational experience
Two years of experience within BECU, another financial institution, or comparable work/educational experience
Scheduling and forecasting experience in a Contact Center or Retail environment
Desired Qualifications: Knowledge of forecasting programs (Workforce Management System) preferred
Ability to plan, organize, and implement projects in a timely manner
Proficient verbal and written communication skills in English
Strong organizational skills with the ability to prioritize multiple tasks
Detail oriented, with a high degree of accuracy
Full-time availability, with flexibility for additional hours as needed
JOIN THE JOURNEY Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU. Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney EEO Statement: BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
About Us
Job Alerts:
If you would like to be kept informed of new potential opportunities, click here . You will be asked to create an account if you do not already have one. From our very beginning, BECU has been about people helping people. As a financial services cooperative, our purpose has and always will be the same: we work together to best serve our members and improve the financial well-being of our community. More than 80 years and one million members later, we're still rooted in our values, practices and mission - and even more passionate about our future. As one of the nation's leading credit unions, we're not driven by profit. We're owned by our members and their interests are at the core of everything we do. Now we're growing faster than ever before--but we'll never forget our roots. To continue doing right by our members, we believe we must first do right by our people. Here, you'll receive the resources and support you need to learn, grow and build a meaningful career. Because we know it's our people who make us special.
#J-18808-Ljbffr