Sun East Federal Credit Union
Call Center Representative
Sun East Federal Credit Union, Aston, Pennsylvania, United States, 19014
Sun East Federal Credit Union
of
Aston, PA
is seeking a
Call Center Representative to join our team.
Are you a self-starter with call center experience who is interested in beginning a
rewarding career
in the financial industry
with a
growing credit union?
Do you share in the credit union philosophy of "people helping people"? If so, please read on!
Our Call Center Representatives earn a
competitive wage , depending on experience. We also offer a
robust benefits package
including medical, dental, vision, a flexible spending account (FSA), a 401(k) plan with company match, life insurance, an interest rate reduction on loans, and employee discounts on things such as movie tickets, theme park tickets and discounted tickets to local events. This is a credit union call center where there is
no cold calling
required! If this sounds like the financial industry service opportunity that you've been looking for, apply now!
ABOUT SUN EAST FEDERAL CREDIT UNION
Headquartered in Aston, PA, Sun East was chartered in 1949 as the result of Sun Oil Company employees banding together to assist each other with their financial needs. From these humble beginnings, we have grown to serve the financial needs of more than 50,400 members throughout Delaware, Pennsylvania, and New Jersey. As a credit union, we are a cooperative financial institution, owned and operated by its members. The basis of our philosophy is "people helping people."
"Together, we will be our members' heroes and build relationships that create lasting legacies, one person at a time." In order, to hire and retain employees who will make this mission their own, we offer
competitive pay , a
comprehensive benefits package , and a
rewarding work environment
with
opportunities for career development.
Responsibilities
As a Call Center Representative your day is spent both answer incoming and making outgoing calls in regards to member accounts. You thrive in a fast-paced environment. As one of the voices of our credit union, you make sure that your warm smile and helpful attitude comes through in every phone interaction.
You assist members with basic banking tasks such as looking up account info, posting transfers, placing stop payments, processing card orders, handling requests for check copies, and processing wire transfers. You educate members on all the products and services we offer such as banking services, IRAs, and loans. Utilizing your product knowledge, you use a consultative approach to uncover needs and cross-sell financial products.
You are trained to handle as much as possible yourself, but need to forward some calls to your supervisors or other departments.
QUALIFICATIONS FOR A CALL CENTER REPRESENTATIVE
Inbound call center experience
Proficiency with technology including computers, tablets, and general office equipment
Ability to pass a credit and criminal background check
Fantastic customer service skills
Previous credit union or banking experience is preferred
Previous sales experience is preferred
Bilingual skills a plush
Please be advised that credit, criminal, employment, and education background checks are conducted on potential candidates. A post-offer, pre-employment drug test is also conducted.
WORK SCHEDULE
Call Center hours of operation are
Monday-Friday
8am until 7pm
and
Saturdays 8am until 1pm
.
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you would be right for this Call Center Representative position, please fill out our initial
3-minute, mobile-friendly application . We look forward to meeting you!
of
Aston, PA
is seeking a
Call Center Representative to join our team.
Are you a self-starter with call center experience who is interested in beginning a
rewarding career
in the financial industry
with a
growing credit union?
Do you share in the credit union philosophy of "people helping people"? If so, please read on!
Our Call Center Representatives earn a
competitive wage , depending on experience. We also offer a
robust benefits package
including medical, dental, vision, a flexible spending account (FSA), a 401(k) plan with company match, life insurance, an interest rate reduction on loans, and employee discounts on things such as movie tickets, theme park tickets and discounted tickets to local events. This is a credit union call center where there is
no cold calling
required! If this sounds like the financial industry service opportunity that you've been looking for, apply now!
ABOUT SUN EAST FEDERAL CREDIT UNION
Headquartered in Aston, PA, Sun East was chartered in 1949 as the result of Sun Oil Company employees banding together to assist each other with their financial needs. From these humble beginnings, we have grown to serve the financial needs of more than 50,400 members throughout Delaware, Pennsylvania, and New Jersey. As a credit union, we are a cooperative financial institution, owned and operated by its members. The basis of our philosophy is "people helping people."
"Together, we will be our members' heroes and build relationships that create lasting legacies, one person at a time." In order, to hire and retain employees who will make this mission their own, we offer
competitive pay , a
comprehensive benefits package , and a
rewarding work environment
with
opportunities for career development.
Responsibilities
As a Call Center Representative your day is spent both answer incoming and making outgoing calls in regards to member accounts. You thrive in a fast-paced environment. As one of the voices of our credit union, you make sure that your warm smile and helpful attitude comes through in every phone interaction.
You assist members with basic banking tasks such as looking up account info, posting transfers, placing stop payments, processing card orders, handling requests for check copies, and processing wire transfers. You educate members on all the products and services we offer such as banking services, IRAs, and loans. Utilizing your product knowledge, you use a consultative approach to uncover needs and cross-sell financial products.
You are trained to handle as much as possible yourself, but need to forward some calls to your supervisors or other departments.
QUALIFICATIONS FOR A CALL CENTER REPRESENTATIVE
Inbound call center experience
Proficiency with technology including computers, tablets, and general office equipment
Ability to pass a credit and criminal background check
Fantastic customer service skills
Previous credit union or banking experience is preferred
Previous sales experience is preferred
Bilingual skills a plush
Please be advised that credit, criminal, employment, and education background checks are conducted on potential candidates. A post-offer, pre-employment drug test is also conducted.
WORK SCHEDULE
Call Center hours of operation are
Monday-Friday
8am until 7pm
and
Saturdays 8am until 1pm
.
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you would be right for this Call Center Representative position, please fill out our initial
3-minute, mobile-friendly application . We look forward to meeting you!