Mister Sparky of Pittsburgh East, PA
Office ManagerDispatcher
Mister Sparky of Pittsburgh East, PA, Murrysville, Pennsylvania, United States, 15668
Benefits:
Bonus based on performance
Company parties
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Training & development
Wellness resources
Join Our Team of Professional Electricians
Are you looking for a place you can grow? Are you looking to get in on the ground floor of an expanding business? Come join the team at our locally owned and operated Mister Sparky franchise.
JOB SUMMARY
This position oversees daily business operations to ensure efficiency, productivity, and profitability and dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
JOB DUTIES
Managing the day-to-day activities of an organization or department to ensure smooth and efficient workflow
Manages the dispatch board to keep field personnel on the move and servicing clients
Allocating and managing resources (personnel, materials, equipment) effectively to optimize productivity and minimize costs. Makes every effort to compress call scheduling effectively maximizing productivity and revenue
Developing and implementing strategies to achieve operational goals and improve overall business performance.
Notifies clients ahead of time without fail if the electrician is not going to arrive at their home within the scheduled time window
Tracking key performance indicators (KPIs) and analyzing data to identify areas for improvement and measure progress. Re-schedules appointment times at client’s convenience as necessary
Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Electricians
Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the right electrician is sent to the right appointment
Shares responsibility to ensure that all electricians arrive at their designated appointments on time
Debriefs with electricians upon completion of jobs to identify any outstanding client satisfaction issues
Enters equipment type and age information for systems into SuccessWare
MINIMUM REQUIREMENTS
Bachelor's degree
Ability to develop and implement strategies to improve operational efficiency and achieve organizational goals.
Prior experience in operations, management, and/or leadership
Prefer
Service Titan experience
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.
Bonus based on performance
Company parties
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Training & development
Wellness resources
Join Our Team of Professional Electricians
Are you looking for a place you can grow? Are you looking to get in on the ground floor of an expanding business? Come join the team at our locally owned and operated Mister Sparky franchise.
JOB SUMMARY
This position oversees daily business operations to ensure efficiency, productivity, and profitability and dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
JOB DUTIES
Managing the day-to-day activities of an organization or department to ensure smooth and efficient workflow
Manages the dispatch board to keep field personnel on the move and servicing clients
Allocating and managing resources (personnel, materials, equipment) effectively to optimize productivity and minimize costs. Makes every effort to compress call scheduling effectively maximizing productivity and revenue
Developing and implementing strategies to achieve operational goals and improve overall business performance.
Notifies clients ahead of time without fail if the electrician is not going to arrive at their home within the scheduled time window
Tracking key performance indicators (KPIs) and analyzing data to identify areas for improvement and measure progress. Re-schedules appointment times at client’s convenience as necessary
Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Electricians
Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the right electrician is sent to the right appointment
Shares responsibility to ensure that all electricians arrive at their designated appointments on time
Debriefs with electricians upon completion of jobs to identify any outstanding client satisfaction issues
Enters equipment type and age information for systems into SuccessWare
MINIMUM REQUIREMENTS
Bachelor's degree
Ability to develop and implement strategies to improve operational efficiency and achieve organizational goals.
Prior experience in operations, management, and/or leadership
Prefer
Service Titan experience
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.