NCMIC
Job Purpose:
The Business Credit Card Program Manager supports all aspects of the NFC Credit Card program, including execution of product strategies, handling issue escalations, customer outreach, data entry and analysis, and ensuring all aspects of the credit card program adheres to card brand regulations, internal policies and operating procedures.
Essential job functions:
Assists the Senior Program Manager to execute key initiatives in support of the program. Pulls and analyzes reporting and works with internal and external partners to compile data and ensure accuracy (e.g. works with Rewards/Loyalty vendor to ensure points correctly added to customer accounts). Assists with collection strategies to record losses and track recoveries. Responsible for preparation of charge offs and filing small claims and/or sending to third party collections vendor. Daily data entry functions to support the credit card program. Works with cardholders directly, especially in cases of an escalation, via telephone calls. Pulls reports, reviews reporting, and is the primary data entry for credit card applications and credit line increases.
Education:
Associate or Bachelor’s degree preferred or equivalent experience
Experience:
2 years’ related credit card or financial industry experience.
Skills:
Strong understanding of the financial industry and credit card products, excellent analytical skills and ability to work collaboratively with internal and external partners.
Mental Demands:
Must have the ability to focus for extended periods of time. Ability to plan, organize and be detail oriented with a high level of accuracy.
Physical Demands: Continuous sitting for extended periods of time, some standing, walking, bending and reaching. Frequent use of fingers and hands for use of computer and other office equipment. Needs to be able to continuously review computer screen for information and detail this information in varied software products.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
The Business Credit Card Program Manager supports all aspects of the NFC Credit Card program, including execution of product strategies, handling issue escalations, customer outreach, data entry and analysis, and ensuring all aspects of the credit card program adheres to card brand regulations, internal policies and operating procedures.
Essential job functions:
Assists the Senior Program Manager to execute key initiatives in support of the program. Pulls and analyzes reporting and works with internal and external partners to compile data and ensure accuracy (e.g. works with Rewards/Loyalty vendor to ensure points correctly added to customer accounts). Assists with collection strategies to record losses and track recoveries. Responsible for preparation of charge offs and filing small claims and/or sending to third party collections vendor. Daily data entry functions to support the credit card program. Works with cardholders directly, especially in cases of an escalation, via telephone calls. Pulls reports, reviews reporting, and is the primary data entry for credit card applications and credit line increases.
Education:
Associate or Bachelor’s degree preferred or equivalent experience
Experience:
2 years’ related credit card or financial industry experience.
Skills:
Strong understanding of the financial industry and credit card products, excellent analytical skills and ability to work collaboratively with internal and external partners.
Mental Demands:
Must have the ability to focus for extended periods of time. Ability to plan, organize and be detail oriented with a high level of accuracy.
Physical Demands: Continuous sitting for extended periods of time, some standing, walking, bending and reaching. Frequent use of fingers and hands for use of computer and other office equipment. Needs to be able to continuously review computer screen for information and detail this information in varied software products.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.