Ark Solutions
Technical Support Analyst :: Richmond, VA (Onsite)
Ark Solutions, Richmond, Virginia, United States, 23214
Technical Support Analyst 4 - 100% ON SITE
Location:
Richmond, VA
Duration:
10 months
About The Role:
We are looking for a dedicated professional to provide onsite technical support and software deployment. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment and creating/deploying software packages.
Responsibilities: Perform software installations manually and through automated deployment tools and command line scripting. Keep software updated with the latest patches and updates. Create software packages for consistent deployments. Manage onboarding and offboarding for employees. Support and maintain user account information, including system access rights and security. Monitor customer IT issues using helpdesk tools like Keystone Edge (KSE), Shared Email Inbox, and SharePoint. Provide support over the phone, in person, and using remote control tools. Act as a liaison to ensure high-performance IT support services. Assist customers with software and application issues on various devices. Provide recommendations for system and process improvements. Troubleshoot and analyze software, hardware, network, and system issues. Install, maintain, relocate, and assist in testing and upgrading hardware and software. Create documentation of work processes and procedures. Required Skills:
Working knowledge of Managed Engine Endpoint Central, Microsoft Systems Center Configuration Manager (SCCM), and other automation tools for updates (3 Years). Experience in creating and troubleshooting software packages, deployments, and client components (2 Years). Considerable scripting experience with PowerShell, VBScript, and batch scripts (2 Years). Proficiency with Windows Desktop OS (3 Years). Experience with Active Directory (3 Years). Experience with Microsoft 365 (2 Years). Ability to troubleshoot hardware/software issues (3 Years). Desired: A/V Support (2 Years) and Mobile Device Support (2 Years).
Location:
Richmond, VA
Duration:
10 months
About The Role:
We are looking for a dedicated professional to provide onsite technical support and software deployment. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment and creating/deploying software packages.
Responsibilities: Perform software installations manually and through automated deployment tools and command line scripting. Keep software updated with the latest patches and updates. Create software packages for consistent deployments. Manage onboarding and offboarding for employees. Support and maintain user account information, including system access rights and security. Monitor customer IT issues using helpdesk tools like Keystone Edge (KSE), Shared Email Inbox, and SharePoint. Provide support over the phone, in person, and using remote control tools. Act as a liaison to ensure high-performance IT support services. Assist customers with software and application issues on various devices. Provide recommendations for system and process improvements. Troubleshoot and analyze software, hardware, network, and system issues. Install, maintain, relocate, and assist in testing and upgrading hardware and software. Create documentation of work processes and procedures. Required Skills:
Working knowledge of Managed Engine Endpoint Central, Microsoft Systems Center Configuration Manager (SCCM), and other automation tools for updates (3 Years). Experience in creating and troubleshooting software packages, deployments, and client components (2 Years). Considerable scripting experience with PowerShell, VBScript, and batch scripts (2 Years). Proficiency with Windows Desktop OS (3 Years). Experience with Active Directory (3 Years). Experience with Microsoft 365 (2 Years). Ability to troubleshoot hardware/software issues (3 Years). Desired: A/V Support (2 Years) and Mobile Device Support (2 Years).