Centerra Co-op
Job Title: Energy CSR
Reports to: Energy Lead
Employment Status: Full time, hourly, non-exempt
Position Objective : The Customer Service Representative serves as a direct point of contact for customers and operations. The goal is to ensure all customers receive an above average level of service, respond to inquiries about propane & liquid fuel orders to meet the cooperative's mission and goals which will ultimately result in outstanding customer service.
Occupation Specific Tasks:
Ability to interact with customers in a consistently positive and professional manner
Managing large amounts of inbound telephone calls in a timely manner
Identifying customers' needs, clarify information, research every issue and providing solutions
Handle all paperwork associated with customer transactions
Enter orders into software systems daily
Develop product knowledge to answer customer inquiries
Manage payments for propane fills and fill customer tanks
Work in a well-organized manner
Support other positions as needed
Perform other tasks as assigned by the manager
Skills/Qualifications:
Excellent written and verbal communication skills
Microsoft Office experience
Customer Service skills
Must have good analytical and mathematical skills
Ability to multi-task, set priorities and manage time effectively
Knowledge of propane and liquid fuel a plus
Must be able to lift 50# repetitively throughout the day
Education : High School Graduate or equivalent.
Centerra Co-op is proud to be a drug-free workplace.
Centerra supports teammates that are curious, humble and committed.
By signing this application, I authorize Centerra Co-op to conduct a background check to verify the information provided. I understand that this may include, but is not limited to, criminal records, employment history, and credit reports. I consent to the collection, use, and disclosure of this information for employment/rental purposes. I acknowledge that I have the right to dispute any inaccuracies in the report. Centerra Co-op complies with all applicable federal and state laws regarding background checks. By signing this application, you are agreeing to Centerra's drug-free workplace.
Reports to: Energy Lead
Employment Status: Full time, hourly, non-exempt
Position Objective : The Customer Service Representative serves as a direct point of contact for customers and operations. The goal is to ensure all customers receive an above average level of service, respond to inquiries about propane & liquid fuel orders to meet the cooperative's mission and goals which will ultimately result in outstanding customer service.
Occupation Specific Tasks:
Ability to interact with customers in a consistently positive and professional manner
Managing large amounts of inbound telephone calls in a timely manner
Identifying customers' needs, clarify information, research every issue and providing solutions
Handle all paperwork associated with customer transactions
Enter orders into software systems daily
Develop product knowledge to answer customer inquiries
Manage payments for propane fills and fill customer tanks
Work in a well-organized manner
Support other positions as needed
Perform other tasks as assigned by the manager
Skills/Qualifications:
Excellent written and verbal communication skills
Microsoft Office experience
Customer Service skills
Must have good analytical and mathematical skills
Ability to multi-task, set priorities and manage time effectively
Knowledge of propane and liquid fuel a plus
Must be able to lift 50# repetitively throughout the day
Education : High School Graduate or equivalent.
Centerra Co-op is proud to be a drug-free workplace.
Centerra supports teammates that are curious, humble and committed.
By signing this application, I authorize Centerra Co-op to conduct a background check to verify the information provided. I understand that this may include, but is not limited to, criminal records, employment history, and credit reports. I consent to the collection, use, and disclosure of this information for employment/rental purposes. I acknowledge that I have the right to dispute any inaccuracies in the report. Centerra Co-op complies with all applicable federal and state laws regarding background checks. By signing this application, you are agreeing to Centerra's drug-free workplace.