City of Fontana, CA
Salary:
$5,726.94 - $6,966.27 Monthly Location :
Fontana, CA Job Type:
Full-Time Job Number:
25-00170 Department:
Innovation & Technology Opening Date:
08/07/2025 Closing Date:
8/21/2025 5:00 PM Pacific
Definition Under general direction from the IT Infrastructure Division Manager and coordination with the IT Systems Supervisor, performs server, workstation, and network preventive maintenance; assists in automating system processes to the fullest extent possible; reviews system logs; performs related duties as required. Additionally, incumbents in this position will serve as backup for other duties within the Infrastructure Division.
Organization : Reports to the IT Infrastructure Division Manager in the Innovation & Technology Department.
Position Snapshot/A Day in the Life:
As an entry-level member of the Infrastructure Division, the IT Systems Technician plays a critical support role in the City's technology environment. A typical day includes responding to Tier 1 and Tier 2 support tickets escalated from the IT Service Desk, covering issues related to network connectivity, user access, network hardware troubleshooting, and system availability. The technician works closely with senior Infrastructure staff to assist with tasks such as network equipment configuration and deployments, patch management, server maintenance, and documentation. The technician is expected to learn quickly, maintain detailed records, and contribute to the team's overall stability and performance of critical IT. Essential Functions
Duties may include, but are not limited to, the following: Design, configure, monitor, maintain, and support the City's infrastructure including servers, switches, routers, Wi-Fi, SANs, storage arrays, copper and fiber Ethernet cabling, and other infrastructure. Provide advanced instruction to users on the correct operation of all types of computer equipment and software, the City-wide network, and telecommunication equipment and software. Perform routine network functions such as monitoring users and devices, and monitoring network and server utilization. Maintain routers, switches, firewalls, and other network devices such as installing patches and updated software and firmware, replacing hardware, and making configuration changes. Monitor the progress and status of nightly server and database backups. Assist in the processing and tracking of vendor support agreements, billing, maintaining appropriate inventories, and ordering equipment as directed. As directed, order and oversee the installation of data lines. Also, respond to data line problems utilizing vendor support as required. Work positively and constructively with users in a highly technical and demanding environment. Effectively communicate, both verbally and in writing, with a variety of audiences. Assist in evaluating new technology products and their application in the City's network environment and in lowering cost or improving services. Work a flexible schedule that includes weekends, nights, and holidays. The IT Department has a routine and regular requirement for employees to respond to emergency situations on a 24-hour basis. This requires the incumbent to rotate a standby assignment. Establish and maintain cooperative working relationships with those contacted in the course of work, including the public, users, vendors, and supervisors. Keep current on trends and innovations in technology. Maintain prompt and regular attendance. Sound judgement and attention to detail. Employee must perform any other tasks or functions deemed necessary to the daily operations of the employer. This position is always evolving. Therefore, the employer reserves the right to modify this job description, as necessary. THE ABOVE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED AS NECESSARY BY THE EMPLOYER.
WORKING CONDITIONS:
Position requires frequent standing and walking; sitting for extended periods; normal manual dexterity and hand/eye coordination; corrected hearing and vision to normal range as well as verbal communication; use of office equipment to include computers, telephones, copiers, tablets, and fax; frequent contact with other staff and vendors is required; ability to push, pull, lift, move, or drag up to 25 pounds. Experience and Training Guidelines
A combination of experience and training that would likely provide the required knowledge and abilities is qualifying. The incumbent must have knowledge and background in the following:
Familiarity with foundational standards and practices related to network, server, database, and telecommunications systems, including general awareness of public sector guidelines, cybersecurity principles, and ITSM framework. Working harmoniously with users, vendors, and the public. Telecommunications systems and services. Wired and wireless Ethernet and TCP/IP networking environments. Background in business operations including accounting processes. Relevant tools, application software, and/or technology used within the role such as Microsoft Office 365. Knowledge and experience in SQL, PowerShell scripting, and Linux command line is desirable Understanding of organizational policies, procedures, and best practices. Principles and practices of excellent customer service. Knowledge of safe work practices, OSHA regulations, and workplace health and safety procedures to ensure a safe working environment. The incumbent must have the ability to:
Use a personal computer, telephone, and other electronic devices, to access information, complete documentation, and communicate effectively. Understand and follow both oral and written instructions accurately. Identify issues, evaluate data, and implement effective solutions (problem solving). Manage multiple priorities and meet deadlines. Work collaboratively with others in a team environment. Perform tasks accurately and thoroughly, with a focus on quality.
Experience:
A minimum of
one (1) year
of formal work experience maintaining Microsoft Windows compatible PC's and related software in a commercial or municipal government environment, which includes significant training and/or certification in TCP/IP networks, Microsoft Windows, and application software.
Preferred Qualifications:
Municipal government environment. Experience with VMware hosts and guests using vCenter. Experience with Cisco routers and Ethernet switches. Use and management of patch management systems. Experience with backups using an enterprise backup solution. Managing multiple, interrelated servers in a 24 x 7 environment. Dell hardware, *nix, Mitel MiVoice Business solutions, and Rubrik data protection solutions. Microsoft server certifications.
Education:
An Associate's Degree in Computer Information Systems or a closely related field. Additional years of relevant experience may substitute for education on a year-for-year basis.
LICENSES/CERTIFICATIONS:
Cisco and Microsoft certifications are desirable. Experience may be substituted for certification(s) at the discretion of the Department Director. Possession of, and continuously throughout employment, a valid California Class "C" Driver's License or equivalent. Preferred Certifications:
CompTIA Security+ CompTIA Network+ Microsoft Server or Cloud-related certifications
Supplemental Information
Successful candidates will be required to pass a pre-employment background investigation, fingerprint screening, and an abbreviated background investigation conducted by the Fontana Police Department. The City of Fontana has a flexible benefits plan. This plan allows for employees to select benefits based upon their individual needs. Full-time and Classified Part-time employees are eligible for benefits.
Please to view our excellent employee benefit options. 01
What is your level of experience managing Windows servers.
I've never worked with Windows servers. Less than 1 year of experience managing Windows servers. Less than 2 years, but more than 1 year, of experience managing Windows servers. More than 2 years managing Windows servers.
02
What is your level of experience configuring and managing Cisco routers and switches.
I've never worked with Cisco routers or switches. Less than 1 year of experience managing Cisco routers or switches. Less than 2 years, but more than 1 year, of experience managing Cisco routers or switches. More than 2 years managing Cisco routers or switches.
03
What is your level of experience with VMware virtualized environments.
I've never worked with VMware virtualized environments. I've managed guest OS settings for virtual machines in a VMware virtual environment. I've created and managed virtual machines in a VMware virtual environment. o I've managed the physical hosts running VMware ESXi and everything related to virtual machines running on those ESXi hosts.
04
What is your highest level of education?
High School graduate or equivalent Some college Trade school graduate or Apprenticeship Associate's degree in related field Bachelor's degree in related field Bachelor's degree or higher in non-related field Equivalent to Bachelor's degree in related field Master's degree or higher in related field None of the above
05
What is your experience working with a government agency?
No experience working for a government agency. I worked with, but not directly for, a government agency. I worked for a school district or other educational institution. I worked for a law enforcement agency. I worked for a municipal government agency. I worked for some other government agency.
06
What are some of the tasks you've performed in administering a Microsoft 365 environment? 07
What are some basic cybersecurity practices you follow when performing your work? 08
How do you update the firmware on a Cisco switch? 09
Describe how you would troubleshoot a network connectivity issue. 10
Have you written any scripts to automate tasks? If so, what tasks did you automate and what scripting technology did you use? 11
How do you ensure technical documentation is understandable for non-technical staff? Required Question
$5,726.94 - $6,966.27 Monthly Location :
Fontana, CA Job Type:
Full-Time Job Number:
25-00170 Department:
Innovation & Technology Opening Date:
08/07/2025 Closing Date:
8/21/2025 5:00 PM Pacific
Definition Under general direction from the IT Infrastructure Division Manager and coordination with the IT Systems Supervisor, performs server, workstation, and network preventive maintenance; assists in automating system processes to the fullest extent possible; reviews system logs; performs related duties as required. Additionally, incumbents in this position will serve as backup for other duties within the Infrastructure Division.
Organization : Reports to the IT Infrastructure Division Manager in the Innovation & Technology Department.
Position Snapshot/A Day in the Life:
As an entry-level member of the Infrastructure Division, the IT Systems Technician plays a critical support role in the City's technology environment. A typical day includes responding to Tier 1 and Tier 2 support tickets escalated from the IT Service Desk, covering issues related to network connectivity, user access, network hardware troubleshooting, and system availability. The technician works closely with senior Infrastructure staff to assist with tasks such as network equipment configuration and deployments, patch management, server maintenance, and documentation. The technician is expected to learn quickly, maintain detailed records, and contribute to the team's overall stability and performance of critical IT. Essential Functions
Duties may include, but are not limited to, the following: Design, configure, monitor, maintain, and support the City's infrastructure including servers, switches, routers, Wi-Fi, SANs, storage arrays, copper and fiber Ethernet cabling, and other infrastructure. Provide advanced instruction to users on the correct operation of all types of computer equipment and software, the City-wide network, and telecommunication equipment and software. Perform routine network functions such as monitoring users and devices, and monitoring network and server utilization. Maintain routers, switches, firewalls, and other network devices such as installing patches and updated software and firmware, replacing hardware, and making configuration changes. Monitor the progress and status of nightly server and database backups. Assist in the processing and tracking of vendor support agreements, billing, maintaining appropriate inventories, and ordering equipment as directed. As directed, order and oversee the installation of data lines. Also, respond to data line problems utilizing vendor support as required. Work positively and constructively with users in a highly technical and demanding environment. Effectively communicate, both verbally and in writing, with a variety of audiences. Assist in evaluating new technology products and their application in the City's network environment and in lowering cost or improving services. Work a flexible schedule that includes weekends, nights, and holidays. The IT Department has a routine and regular requirement for employees to respond to emergency situations on a 24-hour basis. This requires the incumbent to rotate a standby assignment. Establish and maintain cooperative working relationships with those contacted in the course of work, including the public, users, vendors, and supervisors. Keep current on trends and innovations in technology. Maintain prompt and regular attendance. Sound judgement and attention to detail. Employee must perform any other tasks or functions deemed necessary to the daily operations of the employer. This position is always evolving. Therefore, the employer reserves the right to modify this job description, as necessary. THE ABOVE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED AS NECESSARY BY THE EMPLOYER.
WORKING CONDITIONS:
Position requires frequent standing and walking; sitting for extended periods; normal manual dexterity and hand/eye coordination; corrected hearing and vision to normal range as well as verbal communication; use of office equipment to include computers, telephones, copiers, tablets, and fax; frequent contact with other staff and vendors is required; ability to push, pull, lift, move, or drag up to 25 pounds. Experience and Training Guidelines
A combination of experience and training that would likely provide the required knowledge and abilities is qualifying. The incumbent must have knowledge and background in the following:
Familiarity with foundational standards and practices related to network, server, database, and telecommunications systems, including general awareness of public sector guidelines, cybersecurity principles, and ITSM framework. Working harmoniously with users, vendors, and the public. Telecommunications systems and services. Wired and wireless Ethernet and TCP/IP networking environments. Background in business operations including accounting processes. Relevant tools, application software, and/or technology used within the role such as Microsoft Office 365. Knowledge and experience in SQL, PowerShell scripting, and Linux command line is desirable Understanding of organizational policies, procedures, and best practices. Principles and practices of excellent customer service. Knowledge of safe work practices, OSHA regulations, and workplace health and safety procedures to ensure a safe working environment. The incumbent must have the ability to:
Use a personal computer, telephone, and other electronic devices, to access information, complete documentation, and communicate effectively. Understand and follow both oral and written instructions accurately. Identify issues, evaluate data, and implement effective solutions (problem solving). Manage multiple priorities and meet deadlines. Work collaboratively with others in a team environment. Perform tasks accurately and thoroughly, with a focus on quality.
Experience:
A minimum of
one (1) year
of formal work experience maintaining Microsoft Windows compatible PC's and related software in a commercial or municipal government environment, which includes significant training and/or certification in TCP/IP networks, Microsoft Windows, and application software.
Preferred Qualifications:
Municipal government environment. Experience with VMware hosts and guests using vCenter. Experience with Cisco routers and Ethernet switches. Use and management of patch management systems. Experience with backups using an enterprise backup solution. Managing multiple, interrelated servers in a 24 x 7 environment. Dell hardware, *nix, Mitel MiVoice Business solutions, and Rubrik data protection solutions. Microsoft server certifications.
Education:
An Associate's Degree in Computer Information Systems or a closely related field. Additional years of relevant experience may substitute for education on a year-for-year basis.
LICENSES/CERTIFICATIONS:
Cisco and Microsoft certifications are desirable. Experience may be substituted for certification(s) at the discretion of the Department Director. Possession of, and continuously throughout employment, a valid California Class "C" Driver's License or equivalent. Preferred Certifications:
CompTIA Security+ CompTIA Network+ Microsoft Server or Cloud-related certifications
Supplemental Information
Successful candidates will be required to pass a pre-employment background investigation, fingerprint screening, and an abbreviated background investigation conducted by the Fontana Police Department. The City of Fontana has a flexible benefits plan. This plan allows for employees to select benefits based upon their individual needs. Full-time and Classified Part-time employees are eligible for benefits.
Please to view our excellent employee benefit options. 01
What is your level of experience managing Windows servers.
I've never worked with Windows servers. Less than 1 year of experience managing Windows servers. Less than 2 years, but more than 1 year, of experience managing Windows servers. More than 2 years managing Windows servers.
02
What is your level of experience configuring and managing Cisco routers and switches.
I've never worked with Cisco routers or switches. Less than 1 year of experience managing Cisco routers or switches. Less than 2 years, but more than 1 year, of experience managing Cisco routers or switches. More than 2 years managing Cisco routers or switches.
03
What is your level of experience with VMware virtualized environments.
I've never worked with VMware virtualized environments. I've managed guest OS settings for virtual machines in a VMware virtual environment. I've created and managed virtual machines in a VMware virtual environment. o I've managed the physical hosts running VMware ESXi and everything related to virtual machines running on those ESXi hosts.
04
What is your highest level of education?
High School graduate or equivalent Some college Trade school graduate or Apprenticeship Associate's degree in related field Bachelor's degree in related field Bachelor's degree or higher in non-related field Equivalent to Bachelor's degree in related field Master's degree or higher in related field None of the above
05
What is your experience working with a government agency?
No experience working for a government agency. I worked with, but not directly for, a government agency. I worked for a school district or other educational institution. I worked for a law enforcement agency. I worked for a municipal government agency. I worked for some other government agency.
06
What are some of the tasks you've performed in administering a Microsoft 365 environment? 07
What are some basic cybersecurity practices you follow when performing your work? 08
How do you update the firmware on a Cisco switch? 09
Describe how you would troubleshoot a network connectivity issue. 10
Have you written any scripts to automate tasks? If so, what tasks did you automate and what scripting technology did you use? 11
How do you ensure technical documentation is understandable for non-technical staff? Required Question