Planet Pharma
Job Description
Target Pay Rate: 28/hr salary will be commensurate with experience
The Opportunity: The client Support Network (RSN) is responsible for supporting customers throughout the service customer journey. As part of the RSN Operations team, this position supports the RSN organization through a number of tasks. Provide operations support to the client Support Network. Act as a primary point of contact for service representatives, answering inquiries and analyzing, researching & troubleshooting a wide range of issues varying in complexity related to resource dispatching, case creation, spare parts availability distribution, etc. Provide phone support to field representatives. Able to maintain excellent workload management - balancing multiple tasks efficiently while maintaining a high level of quality in a fast-paced environment. Communicates proactively and effectively with teammates, stakeholders, leadership and other colleagues. Embraces change with a positive attitude. Identifies problem areas and recommends corrective solutions. Maintain documentation according to established guidelines as may be required by specific job responsibilities. Knows and applies the fundamental concepts, practices and procedures of the particular field of specialization. Significant on-the-job training or formalized education in specific area. Requires some evaluation, originality or ingenuity. Work is varied and may be somewhat difficult in nature but usually involves limited responsibility. Contributes independently or with a team towards a program or department goal or service. Interfaces with internal customers and departments. Able to work evenings and occasional weekends based on team needs. Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.
Who You Are: Associates Degree with at least 1 year previous customer service experience Proven ability to make quick and effective independent decisions Strong organization and planning skills Ability to handle multiple functions at one time Efficient and effective oral and written communication skills Intermediate computer skills including the ability to do some advanced functions within various software packages Ability to develop expert product knowledge for areas of responsibility
Preferred: Bachelors degree in business, finance, accounting, or supply chain is preferred SAP experience Salesforce experience Advanced skills in data entry, Google Apps and Drives, MS Office, organization, oral and written communication Soft Skills: Customer Service focused, positive attitude, empathetic, agile learner
Hours during training 8a-5p, shift 12p-9p
Equal Opportunity Employer: We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert: Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it's from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.
Target Pay Rate: 28/hr salary will be commensurate with experience
The Opportunity: The client Support Network (RSN) is responsible for supporting customers throughout the service customer journey. As part of the RSN Operations team, this position supports the RSN organization through a number of tasks. Provide operations support to the client Support Network. Act as a primary point of contact for service representatives, answering inquiries and analyzing, researching & troubleshooting a wide range of issues varying in complexity related to resource dispatching, case creation, spare parts availability distribution, etc. Provide phone support to field representatives. Able to maintain excellent workload management - balancing multiple tasks efficiently while maintaining a high level of quality in a fast-paced environment. Communicates proactively and effectively with teammates, stakeholders, leadership and other colleagues. Embraces change with a positive attitude. Identifies problem areas and recommends corrective solutions. Maintain documentation according to established guidelines as may be required by specific job responsibilities. Knows and applies the fundamental concepts, practices and procedures of the particular field of specialization. Significant on-the-job training or formalized education in specific area. Requires some evaluation, originality or ingenuity. Work is varied and may be somewhat difficult in nature but usually involves limited responsibility. Contributes independently or with a team towards a program or department goal or service. Interfaces with internal customers and departments. Able to work evenings and occasional weekends based on team needs. Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.
Who You Are: Associates Degree with at least 1 year previous customer service experience Proven ability to make quick and effective independent decisions Strong organization and planning skills Ability to handle multiple functions at one time Efficient and effective oral and written communication skills Intermediate computer skills including the ability to do some advanced functions within various software packages Ability to develop expert product knowledge for areas of responsibility
Preferred: Bachelors degree in business, finance, accounting, or supply chain is preferred SAP experience Salesforce experience Advanced skills in data entry, Google Apps and Drives, MS Office, organization, oral and written communication Soft Skills: Customer Service focused, positive attitude, empathetic, agile learner
Hours during training 8a-5p, shift 12p-9p
Equal Opportunity Employer: We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert: Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it's from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.