Redwood Credit Union
DMV Coordinator
Redwood Credit Union is looking for a DMV Coordinator, who under general supervision will perform a variety of routine duties within the Loan Servicing department including filing, typing, and answering phones. This position is responsible for the oversight of the daily Department of Motor Vehicles (DMV) duties. Essential Functions: Release titles to Members upon loan payoff. Perform basic file maintenance on Members accounts as needed. Submit all vehicle/vessel title documents to DMV to ensure RCU is lienholder for secured loans. File Uniform Commercial Codes (UCC) with Secretary of State on collateral as required. Reconcile DMV refunds and receipts after completion of processing. Maintain paperless title system to ensure all pending liens and errors are completed and correct. Obtain California Vehicle Record (CVR) reports for staff as requested. Order all DMV forms for departments and branches as needed. Track titles from other institutions on all refinanced loans to ensure proper lienholder. Return titles to Members when received in error from another financial institution. Member/Team Member Support: Provide exceptional service to all Members, volunteers, internal team members, and service providers. Ensure confidentiality and safeguard sensitive Member information. Research and resolve Member and team member concerns as directed. Represent RCU in a courteous and professional manner at all times. Supply Members with accurate information regarding loan products and services. Supply branch staff with support to assist in resolution of DMV issues. Provide general assistance to management in completing tasks and projects. Compose and type letters, memos, e-mails, and reports for staff as needed. Minimum Qualifications: Knowledge, Skills and Abilities
Knowledge of personal computers with word processing and spreadsheet software and internet and intranet access. Ability to operate an internet-based DMV title system. Knowledge of modern office administration techniques and methods. Ability to coordinate a variety of activities simultaneously and prioritize work. Ability to act independently and confidentially, using discretion and tact. Ability to operate a telephone system effectively. Ability to communicate effectively both verbally and in writing. Ability to establish and maintain effective working relationships with a diverse group of people including vendors and other Credit Union team members. Ability and desire to work in a team environment. Ability to analyze situations and recommend solutions. Physical Requirements
Ability to stand, bend, stoop, sit, walk, twist and turn. Ability to lift up to 20 pounds. Ability to use a computer keyboard and calculator. Work environment is indoors; majority of the time is spent sitting at a desk. The ideal candidate has a combination of education and experience equivalent to a high school diploma and a minimum of two years of related experience in a clerical position. Compensation: Base starting range: $23.00 to $31.00 per hour commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including: Competitive medical, dental, and vision insurance, mental health offerings Employee performance incentive plan Salary Advancement Merit increase based on performance 401(k) program with employer match Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks: RCU employees are eligible for a .75% discount off RCU standard collateral auto loans RCU employees are eligible for a 1% discount on all recreational or boat loan products 2% discount off Visas and LOC Loans through RCU 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000. 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000. 0% interest on garment, fitness, or home office equipment loan of up to $500 100% financing for employee purchased homes! *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer
Redwood Credit Union is looking for a DMV Coordinator, who under general supervision will perform a variety of routine duties within the Loan Servicing department including filing, typing, and answering phones. This position is responsible for the oversight of the daily Department of Motor Vehicles (DMV) duties. Essential Functions: Release titles to Members upon loan payoff. Perform basic file maintenance on Members accounts as needed. Submit all vehicle/vessel title documents to DMV to ensure RCU is lienholder for secured loans. File Uniform Commercial Codes (UCC) with Secretary of State on collateral as required. Reconcile DMV refunds and receipts after completion of processing. Maintain paperless title system to ensure all pending liens and errors are completed and correct. Obtain California Vehicle Record (CVR) reports for staff as requested. Order all DMV forms for departments and branches as needed. Track titles from other institutions on all refinanced loans to ensure proper lienholder. Return titles to Members when received in error from another financial institution. Member/Team Member Support: Provide exceptional service to all Members, volunteers, internal team members, and service providers. Ensure confidentiality and safeguard sensitive Member information. Research and resolve Member and team member concerns as directed. Represent RCU in a courteous and professional manner at all times. Supply Members with accurate information regarding loan products and services. Supply branch staff with support to assist in resolution of DMV issues. Provide general assistance to management in completing tasks and projects. Compose and type letters, memos, e-mails, and reports for staff as needed. Minimum Qualifications: Knowledge, Skills and Abilities
Knowledge of personal computers with word processing and spreadsheet software and internet and intranet access. Ability to operate an internet-based DMV title system. Knowledge of modern office administration techniques and methods. Ability to coordinate a variety of activities simultaneously and prioritize work. Ability to act independently and confidentially, using discretion and tact. Ability to operate a telephone system effectively. Ability to communicate effectively both verbally and in writing. Ability to establish and maintain effective working relationships with a diverse group of people including vendors and other Credit Union team members. Ability and desire to work in a team environment. Ability to analyze situations and recommend solutions. Physical Requirements
Ability to stand, bend, stoop, sit, walk, twist and turn. Ability to lift up to 20 pounds. Ability to use a computer keyboard and calculator. Work environment is indoors; majority of the time is spent sitting at a desk. The ideal candidate has a combination of education and experience equivalent to a high school diploma and a minimum of two years of related experience in a clerical position. Compensation: Base starting range: $23.00 to $31.00 per hour commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including: Competitive medical, dental, and vision insurance, mental health offerings Employee performance incentive plan Salary Advancement Merit increase based on performance 401(k) program with employer match Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks: RCU employees are eligible for a .75% discount off RCU standard collateral auto loans RCU employees are eligible for a 1% discount on all recreational or boat loan products 2% discount off Visas and LOC Loans through RCU 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000. 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000. 0% interest on garment, fitness, or home office equipment loan of up to $500 100% financing for employee purchased homes! *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer