Vivo Infusion
IT Service Desk Technician - Lakewood, CO
Vivo Infusion, Denver, Colorado, United States, 80226
IT Service Desk Technician
Vivo Infusion is seeking an experienced IT professional to provide on- and offsite IT support in a fast-paced, customer service-oriented environment. The selected candidate will be responsible for troubleshooting technical issues, supporting Vivo employees, setting up new clinic networks and endpoints, and navigating other various situations as they arise. If you possess excellent written and verbal communication skills, problem-solving abilities, and the capacity to work independently on assigned tasks we want to hear from you! For this position, candidates must have the following experience: 3 years or more experience in an IT environment Strong Active Directory experience Strong Office365 experience What you will be doing: Provide tier 1 and 2 IT support by phone, in-person, and e-mail Identify and troubleshoot complex problems with hardware, software, or network Being able to recognize and escalate more difficult issues while providing appropriate information Active Directory password resets, account provisioning to include new user equipment builds, decommissions, and password rests in various applications Uninstall/reinstall software applications Assist customers with navigation around applications Logging all call, on-site, and e-mail activity into ticketing system Onsite equipment moves, set up, and replacement (cabling, phones, printers, computers, Wi-Fi, etc.) Able to use knowledge base documents and web searching to resolve issues Set up new clinic networks and endpoints and perform cable management throughout the clinics. Provide a high level of customer support Work with management on projects including planning, testing, and executing projects Document unique solutions and provide mentorship to less experienced team members. Promptly report any problems/issues Qualifications: High School Diploma or equivalent, required. Associate degree in Computer Science or related field, preferred Minimum of 3 years prior experience in an information technology environment with similar responsibilities, required. Minimum of 1 year of customer service experience, preferred. Must be highly proficient with Microsoft Windows operating systems, Office products, Office365, and Active Directory Intermediate knowledge of basic networking protocols and standards (LAN, WAN, Wi-Fi, Ethernet, firewalls, routers, and switches) Intermediate knowledge of servers (Microsoft machine accounts, domain user accounts, file servers, AD and Exchange) Experience in setting up workstations and assembling equipment. Intermediate knowledge of login scripts, drive mappings, and folder permissions Skilled in printing protocols. Experience working within HIPAA standards preferred. Must have a basic understanding of HIPAA standards. Must have the ability to quickly learn new skills and concepts while working in a fast-paced environment. Must have the ability to effectively communicate both verbally and written, with persons of varied technical skillset, in person and off-site. Ability to work in a team environment, yet autonomously with self-motivation, including keeping forward momentum on projects and working with team members to achieve a common goal. Must be able to manage a vast workload with the ability to prioritize and complete tasks in a timely manner. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable, safe, and convenient setting! Vivo is a national company with locations in 15 states, providing opportunities for growth and advancement as well as competitive benefits that support what matters most to you. Our highly trained medical professionals are dedicated to delivering a safe, comfortable, and affordable solution for our patients. We offer an array of advanced therapeutics and provide personalized, care for every patient. We are passionate about providing high-quality patient care, relationships with our referring Providers, and nurturing our company culture! Vivo Infusion has received The Gold Seal of Approval from The Joint Commission. The Joint Commission Gold Seal of Approval is a nationally recognized distinction voluntarily earned by a select set of healthcare providers. An organization that achieves The Gold Seal of Approval shows its commitment to holding itself accountable to a high bar for quality and safety for those they serve. Work environment & physical demands: The noise level in the work environment is usually moderate. This role requires travel (10%-15%) to VIVO clinics. The person in this position must be able to operate and drive a vehicle to work sites. The employee is frequently required to sit and infrequently required to stand, kneel, bend, crouch, or crawl, lift and/or move up to 50 pounds. While performing the duties of this job, the employee is required to sit, stand; walk and talk, and hear. Requires excellent visual dexterity and manual dexterity may occasionally install cables or equipment in tight physical environments. Position may require working a non-traditional work schedule (periodically) or working outside normal business hours (responsibilities include working evenings and weekends when needed)
Vivo Infusion is seeking an experienced IT professional to provide on- and offsite IT support in a fast-paced, customer service-oriented environment. The selected candidate will be responsible for troubleshooting technical issues, supporting Vivo employees, setting up new clinic networks and endpoints, and navigating other various situations as they arise. If you possess excellent written and verbal communication skills, problem-solving abilities, and the capacity to work independently on assigned tasks we want to hear from you! For this position, candidates must have the following experience: 3 years or more experience in an IT environment Strong Active Directory experience Strong Office365 experience What you will be doing: Provide tier 1 and 2 IT support by phone, in-person, and e-mail Identify and troubleshoot complex problems with hardware, software, or network Being able to recognize and escalate more difficult issues while providing appropriate information Active Directory password resets, account provisioning to include new user equipment builds, decommissions, and password rests in various applications Uninstall/reinstall software applications Assist customers with navigation around applications Logging all call, on-site, and e-mail activity into ticketing system Onsite equipment moves, set up, and replacement (cabling, phones, printers, computers, Wi-Fi, etc.) Able to use knowledge base documents and web searching to resolve issues Set up new clinic networks and endpoints and perform cable management throughout the clinics. Provide a high level of customer support Work with management on projects including planning, testing, and executing projects Document unique solutions and provide mentorship to less experienced team members. Promptly report any problems/issues Qualifications: High School Diploma or equivalent, required. Associate degree in Computer Science or related field, preferred Minimum of 3 years prior experience in an information technology environment with similar responsibilities, required. Minimum of 1 year of customer service experience, preferred. Must be highly proficient with Microsoft Windows operating systems, Office products, Office365, and Active Directory Intermediate knowledge of basic networking protocols and standards (LAN, WAN, Wi-Fi, Ethernet, firewalls, routers, and switches) Intermediate knowledge of servers (Microsoft machine accounts, domain user accounts, file servers, AD and Exchange) Experience in setting up workstations and assembling equipment. Intermediate knowledge of login scripts, drive mappings, and folder permissions Skilled in printing protocols. Experience working within HIPAA standards preferred. Must have a basic understanding of HIPAA standards. Must have the ability to quickly learn new skills and concepts while working in a fast-paced environment. Must have the ability to effectively communicate both verbally and written, with persons of varied technical skillset, in person and off-site. Ability to work in a team environment, yet autonomously with self-motivation, including keeping forward momentum on projects and working with team members to achieve a common goal. Must be able to manage a vast workload with the ability to prioritize and complete tasks in a timely manner. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable, safe, and convenient setting! Vivo is a national company with locations in 15 states, providing opportunities for growth and advancement as well as competitive benefits that support what matters most to you. Our highly trained medical professionals are dedicated to delivering a safe, comfortable, and affordable solution for our patients. We offer an array of advanced therapeutics and provide personalized, care for every patient. We are passionate about providing high-quality patient care, relationships with our referring Providers, and nurturing our company culture! Vivo Infusion has received The Gold Seal of Approval from The Joint Commission. The Joint Commission Gold Seal of Approval is a nationally recognized distinction voluntarily earned by a select set of healthcare providers. An organization that achieves The Gold Seal of Approval shows its commitment to holding itself accountable to a high bar for quality and safety for those they serve. Work environment & physical demands: The noise level in the work environment is usually moderate. This role requires travel (10%-15%) to VIVO clinics. The person in this position must be able to operate and drive a vehicle to work sites. The employee is frequently required to sit and infrequently required to stand, kneel, bend, crouch, or crawl, lift and/or move up to 50 pounds. While performing the duties of this job, the employee is required to sit, stand; walk and talk, and hear. Requires excellent visual dexterity and manual dexterity may occasionally install cables or equipment in tight physical environments. Position may require working a non-traditional work schedule (periodically) or working outside normal business hours (responsibilities include working evenings and weekends when needed)