Wells Fargo
Business Relationship Support Represenative
Wells Fargo, Salt Lake City, Utah, United States, 84101
Business Relationship Support Representative
Wells Fargo is seeking a Business Relationship Support Representative in Global Payments & Liquidity (GPL) as part of Enterprise Functions. In this role, you will: Provide token support for Vantage customers Help with customer associated risk management Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Manage internal and external user access for secure systems, including setup, and reset, for RSA SecurID Tokens. Support internal banking personnel with both production and non-production environments, including configuration and passcode resets using the RSA SecurID Administration Utility (ACE). Handle token distribution workflows and ensuring timely resolution of access-related requests. Maintain security protocols and user authentication standards across enterprise systems. Required Qualifications: 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Previous financial services experience Customer service experience with Wells Fargo channels Contact Center, Digital or Store Treasury management products and services experience Knowledge of ServiceView, FedEx ShipManager, UAM, and AES Intermediate Microsoft Office skills Intermediate Microsoft Excel skills Ability to navigate multiple computer systems, applications, and utilize search tools to find information Strong analytical skills with high attention to detail and accuracy Excellent verbal, written, and interpersonal communication skills Effective organizational, multi-tasking, and prioritizing skills Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important Ability to work in a fast-paced deadline driven environment Job Expectations: Position schedule is Monday - Friday 8:30 AM - 5:00 PM No hybrid schedule available Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process. Location: 260 Charles Lindbergh Drive - Salt Lake City, UT Salary range: $21.63 - $28.37 Hourly range We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Wells Fargo is committed to diversity in the workplace. Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples, and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Wells Fargo is seeking a Business Relationship Support Representative in Global Payments & Liquidity (GPL) as part of Enterprise Functions. In this role, you will: Provide token support for Vantage customers Help with customer associated risk management Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Manage internal and external user access for secure systems, including setup, and reset, for RSA SecurID Tokens. Support internal banking personnel with both production and non-production environments, including configuration and passcode resets using the RSA SecurID Administration Utility (ACE). Handle token distribution workflows and ensuring timely resolution of access-related requests. Maintain security protocols and user authentication standards across enterprise systems. Required Qualifications: 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Previous financial services experience Customer service experience with Wells Fargo channels Contact Center, Digital or Store Treasury management products and services experience Knowledge of ServiceView, FedEx ShipManager, UAM, and AES Intermediate Microsoft Office skills Intermediate Microsoft Excel skills Ability to navigate multiple computer systems, applications, and utilize search tools to find information Strong analytical skills with high attention to detail and accuracy Excellent verbal, written, and interpersonal communication skills Effective organizational, multi-tasking, and prioritizing skills Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important Ability to work in a fast-paced deadline driven environment Job Expectations: Position schedule is Monday - Friday 8:30 AM - 5:00 PM No hybrid schedule available Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process. Location: 260 Charles Lindbergh Drive - Salt Lake City, UT Salary range: $21.63 - $28.37 Hourly range We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Wells Fargo is committed to diversity in the workplace. Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples, and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.