Sage Hospitality
Part-Time In-Room Dining Coordinator at The Ritz-Carlton, Chicago
Sage Hospitality, Chicago, Illinois, United States, 60601
Job Overview
Operate the room service department in an efficient, courteous and professional manner to provide quality operations which maximize guest satisfaction. Respond to inquiries regarding room service orders, hotel information and guest concerns. Responsibilities
Answer all incoming calls promptly in the prescribed manner and take charges on incoming collect calls. Operates the room service equipment by accepting incoming calls, ringing in orders, setting up trays, doing tray runs, maintaining sanitation in room service department. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Courteously answer inquiries and accepts reservations by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. Follow through in resolving guest problems and/or requests courteously and accurately. Handle all emergencies according to established procedures. Maintains a friendly, cheerful and courteous demeanor at all times. Set-up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards. Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines. Set-up and deliver all VIP amenities. Service all hospitality suites in accordance with BEO and established policy and procedures. Complete all shift sidework as outlined in the hotel's operating policies and procedures. Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communications to immediate shift supervisor. Perform all cash handling responsibilities in accordance with company policies and procedures. Performs other duties as assigned, requested or deemed necessary by management. Qualifications
Education/Formal Training High school education or equivalent experience. Experience Minimum 6 months experience in previous food service or administrative role. Knowledge/Skills Excellent hearing required to clearly hear the guest. Moderate vision required to read the computer screen and the guest registration rack. Excellent speech communication skills required to clearly understand the operator. Moderate comprehension and literacy required to ensure calls are directed properly and messages are taken accurately. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Carrying up to 25 lbs. of various office equipment. Bending/kneeling -to obtain reports and for filing. Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment Work inside 95% shift. Benefits
Medical, dental, & vision insurance Employee Assistance Program Great discounts on Hotels, Restaurants, and much more Eligible to participate in the Employee Referral Bonus Program $18 - $26/hourly
Operate the room service department in an efficient, courteous and professional manner to provide quality operations which maximize guest satisfaction. Respond to inquiries regarding room service orders, hotel information and guest concerns. Responsibilities
Answer all incoming calls promptly in the prescribed manner and take charges on incoming collect calls. Operates the room service equipment by accepting incoming calls, ringing in orders, setting up trays, doing tray runs, maintaining sanitation in room service department. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Courteously answer inquiries and accepts reservations by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. Follow through in resolving guest problems and/or requests courteously and accurately. Handle all emergencies according to established procedures. Maintains a friendly, cheerful and courteous demeanor at all times. Set-up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards. Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines. Set-up and deliver all VIP amenities. Service all hospitality suites in accordance with BEO and established policy and procedures. Complete all shift sidework as outlined in the hotel's operating policies and procedures. Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communications to immediate shift supervisor. Perform all cash handling responsibilities in accordance with company policies and procedures. Performs other duties as assigned, requested or deemed necessary by management. Qualifications
Education/Formal Training High school education or equivalent experience. Experience Minimum 6 months experience in previous food service or administrative role. Knowledge/Skills Excellent hearing required to clearly hear the guest. Moderate vision required to read the computer screen and the guest registration rack. Excellent speech communication skills required to clearly understand the operator. Moderate comprehension and literacy required to ensure calls are directed properly and messages are taken accurately. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Carrying up to 25 lbs. of various office equipment. Bending/kneeling -to obtain reports and for filing. Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment Work inside 95% shift. Benefits
Medical, dental, & vision insurance Employee Assistance Program Great discounts on Hotels, Restaurants, and much more Eligible to participate in the Employee Referral Bonus Program $18 - $26/hourly