SouthState Bank
Floating Universal Banker - Summerville Bacon's Bridge, SC
SouthState Bank, Summerville, South Carolina, United States, 29486
Universal Banker
The Universal Banker serves as a full service, single point of contact in the branch for SouthState customers' financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank. Essential Functions: Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards. Knows and understand the products and services offered by the Bank. Able to identify customer needs and expectations by listening for clues. Presents a neat and professional personal appearance, in accordance with bank policy. Knows and ensures compliance to all banking regulations. Develop a strong understanding of customer facing technology. Teller Duties: Processes transactions for savings, checking, and loan accounts. Maintains a neat and orderly work area. May assist in guiding and training new tellers. May allow customers access to safe deposit boxes. Cashes checks and processes savings withdrawals within assigned limits. Sells certified checks. Balances transactions daily. May service/balance ATM. May utilize the branch capture system. Knows and follows policies and procedures in completing transactions. Knows and follows the branch's security and audit procedures. FSR Duties: Opens new deposit accounts and understands the products and financial services offered by the bank. Explains policies and procedures as necessary. Resolves customer problems and complaints with courtesy and discretion. Is knowledgeable of financial services offered by the bank. Shows sincere appreciation for each customer's time and business. Assures that branch records, reports and other correspondence are correct, timely and properly distributed. Floating Universal Banker Functions: One year of teller or cash handling experience and six months customer relationship building or sales experience. Demonstrated expertise in the Teller II and basic FSR job functions. Additional Responsibilities may include Vault Responsibilities or Back-Up Vault Responsibilities. Float to different offices in an area to accommodate staffing needs. Other duties as assigned. Qualifications, Education, and Certification Requirements: Education: High School diploma or equivalent. Experience: Cash handling, sales, customer service. Previous banking experience preferred. Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English. Training Requirements/Classes: The SouthState Way New Team Member Orientation. Teller Foundations. Banker Foundations. All assigned Regulatory Compliance Training. Acknowledgement of all policies through DocuSign as assigned. Additional training may be required dependent upon experience. Physical Demands: Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers. Work Environment: This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks. Travel: Travel may be required to come to meetings or training as needed.
The Universal Banker serves as a full service, single point of contact in the branch for SouthState customers' financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank. Essential Functions: Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards. Knows and understand the products and services offered by the Bank. Able to identify customer needs and expectations by listening for clues. Presents a neat and professional personal appearance, in accordance with bank policy. Knows and ensures compliance to all banking regulations. Develop a strong understanding of customer facing technology. Teller Duties: Processes transactions for savings, checking, and loan accounts. Maintains a neat and orderly work area. May assist in guiding and training new tellers. May allow customers access to safe deposit boxes. Cashes checks and processes savings withdrawals within assigned limits. Sells certified checks. Balances transactions daily. May service/balance ATM. May utilize the branch capture system. Knows and follows policies and procedures in completing transactions. Knows and follows the branch's security and audit procedures. FSR Duties: Opens new deposit accounts and understands the products and financial services offered by the bank. Explains policies and procedures as necessary. Resolves customer problems and complaints with courtesy and discretion. Is knowledgeable of financial services offered by the bank. Shows sincere appreciation for each customer's time and business. Assures that branch records, reports and other correspondence are correct, timely and properly distributed. Floating Universal Banker Functions: One year of teller or cash handling experience and six months customer relationship building or sales experience. Demonstrated expertise in the Teller II and basic FSR job functions. Additional Responsibilities may include Vault Responsibilities or Back-Up Vault Responsibilities. Float to different offices in an area to accommodate staffing needs. Other duties as assigned. Qualifications, Education, and Certification Requirements: Education: High School diploma or equivalent. Experience: Cash handling, sales, customer service. Previous banking experience preferred. Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English. Training Requirements/Classes: The SouthState Way New Team Member Orientation. Teller Foundations. Banker Foundations. All assigned Regulatory Compliance Training. Acknowledgement of all policies through DocuSign as assigned. Additional training may be required dependent upon experience. Physical Demands: Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers. Work Environment: This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks. Travel: Travel may be required to come to meetings or training as needed.