Lithia
Driveway Dealership
Driveway is where car buying and selling meets conveniencewith no haggling, no pressure, and no leaving your couch. We're the digital retail arm of Lithia & Driveway (LAD) and we're on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We're big on innovation, big on people, and always driving forward. Come ride with us! Customer Service Agent I - Shop
The Customer Service Agent I - Shop is responsible for handling customer inquiries related to our Driveway "Shop" operations. This position assists customers looking to purchase new and pre-owned vehicles completely online and have them delivered to their home. Responsibilities Customer Concierge: Answers questions and helps move the digital transaction process forward Communicate effectively with customers through chat, phone, and email Single point of contact for the customer throughout the transaction Presents financing terms Presents protection products (ex: Extended warranties) Collects down payment, Driver's License, Proof of Insurance, Proof of Income Communicates paperwork and logistic timelines Maintain activity log Other duties as assigned Skills and Qualifications Strong attention to detail Excellent communication skills Time management Sense of urgency Active listening skills Critical thinking Competencies Does the right thing, takes action and adapts to change Self-motivates, believes in accountability, focuses on results, makes plans and follows through Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results Thrives on a team, stays positive, lives our values Physical Demands Up to 1/3 of time: standing, walking, lifting up to 25 pounds Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing We Offer Best-in-Class Industry Benefits: Competitive pay Medical, Dental, and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Qualifications: High School graduate or equivalent required 18 years or older We are a drug-free workplace We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Driveway is where car buying and selling meets conveniencewith no haggling, no pressure, and no leaving your couch. We're the digital retail arm of Lithia & Driveway (LAD) and we're on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We're big on innovation, big on people, and always driving forward. Come ride with us! Customer Service Agent I - Shop
The Customer Service Agent I - Shop is responsible for handling customer inquiries related to our Driveway "Shop" operations. This position assists customers looking to purchase new and pre-owned vehicles completely online and have them delivered to their home. Responsibilities Customer Concierge: Answers questions and helps move the digital transaction process forward Communicate effectively with customers through chat, phone, and email Single point of contact for the customer throughout the transaction Presents financing terms Presents protection products (ex: Extended warranties) Collects down payment, Driver's License, Proof of Insurance, Proof of Income Communicates paperwork and logistic timelines Maintain activity log Other duties as assigned Skills and Qualifications Strong attention to detail Excellent communication skills Time management Sense of urgency Active listening skills Critical thinking Competencies Does the right thing, takes action and adapts to change Self-motivates, believes in accountability, focuses on results, makes plans and follows through Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results Thrives on a team, stays positive, lives our values Physical Demands Up to 1/3 of time: standing, walking, lifting up to 25 pounds Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing We Offer Best-in-Class Industry Benefits: Competitive pay Medical, Dental, and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Qualifications: High School graduate or equivalent required 18 years or older We are a drug-free workplace We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.