Concord Hospitality
Convention/Conference Services Manager - Brand NEW Hilton Jacksonville at Mayo C
Concord Hospitality, Jacksonville, Florida, United States, 32201
Convention/Conference Services Manager
Concord Hospitality is seeking a Convention/Conference Services Manager to deliver exceptional customer service and manage all aspects of group and event execution, ensuring successful experiences for planners and attendees that drive repeat and referral business. Key Responsibilities
Deliver outstanding customer service to internal and external clients. Manage all event details from planning through post-event, including room blocks, contracts, billing, and deadlines. Collaborate with teams to forecast and maximize group room and F&B revenue. Develop strong knowledge of hotel services and utilize digital sales/PMS tools effectively. Attend client functions and work varied schedules as needed. Work independently and lead teams, fostering collaboration and proactive decision-making. Meet performance goals and support career growth through training opportunities. Adhere to company policies and management requests. Qualifications
Proven experience in convention services, event planning, or related hospitality roles. Excellent communication, organizational, and time management skills. Ability to multitask, prioritize, and work under minimal supervision. Strong interpersonal skills and a customer-focused attitude. Proficiency with digital sales systems (e.g., Delphi, PMS) and Microsoft Office suite. Willingness to work flexible hours, including evenings and weekends as needed. Why Join Concord? At Concord Hospitality, we put our Associates First. We offer competitive wages and a comprehensive benefits package for full-time associates, including: Medical, dental, vision, life, and disability insurance 401(k) with company match Tuition assistance Discounted hotel stays Extensive training and career development opportunities We're proud of our unique culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive. "We Are Concord!" We are an equal opportunity employer committed to diversity and inclusion. Salary Range: $50k-to $60k annually
Concord Hospitality is seeking a Convention/Conference Services Manager to deliver exceptional customer service and manage all aspects of group and event execution, ensuring successful experiences for planners and attendees that drive repeat and referral business. Key Responsibilities
Deliver outstanding customer service to internal and external clients. Manage all event details from planning through post-event, including room blocks, contracts, billing, and deadlines. Collaborate with teams to forecast and maximize group room and F&B revenue. Develop strong knowledge of hotel services and utilize digital sales/PMS tools effectively. Attend client functions and work varied schedules as needed. Work independently and lead teams, fostering collaboration and proactive decision-making. Meet performance goals and support career growth through training opportunities. Adhere to company policies and management requests. Qualifications
Proven experience in convention services, event planning, or related hospitality roles. Excellent communication, organizational, and time management skills. Ability to multitask, prioritize, and work under minimal supervision. Strong interpersonal skills and a customer-focused attitude. Proficiency with digital sales systems (e.g., Delphi, PMS) and Microsoft Office suite. Willingness to work flexible hours, including evenings and weekends as needed. Why Join Concord? At Concord Hospitality, we put our Associates First. We offer competitive wages and a comprehensive benefits package for full-time associates, including: Medical, dental, vision, life, and disability insurance 401(k) with company match Tuition assistance Discounted hotel stays Extensive training and career development opportunities We're proud of our unique culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive. "We Are Concord!" We are an equal opportunity employer committed to diversity and inclusion. Salary Range: $50k-to $60k annually