Critical Mass
Senior Account Manager
As a Senior Account Manager, you'll flex your skills in growing and managing client relationships while receiving support and strategic guidance from an Account Director or Client Partner. You'll take the lead on projects and campaigns within your vertical client set, ensuring client satisfaction, driving account revenue growth, and boosting overall business profitability. Most importantly, your clientsfrom mid to senior-level professionalswill see you as a trusted advisor, delivering outstanding digital experiences. You will: Provide strategic guidance to manage project relationships and ensure client success and satisfaction Build and foster relationships with senior managers in client organizations while offering leadership to internal teams Lead campaigns from a client service perspective to completion
inclusive of strategic definition, media planning, creative development and production, and measurement strategy. Facilitate deeper collaboration opportunities that position clients as innovative leaders in digital solutions Share insights on clients' strategic business initiatives with internal teams Demonstrate industry expertise in structure, trends, initiatives, and best practices Supervise the development of detailed proposals and statements of work with team support Drive growth in client relationships by focusing on revenue generation and account profitability Collaborate with internal creative, strategy, and project management teams to ensure consistency and cohesiveness across campaigns and workstreams Collaborate closely with other agency partners within Integrated Agency Team model You have: 4-5 years of integrated digital account management experience, preferably in the digital and performance marketing space Experience leading campaigns from a client service perspective to completion
inclusive of strategic definition, media planning, creative development and production, and measurement strategy. Familiarity with social media and a passion for digital trends and innovations Comprehensive knowledge of content management, analytics, digital marketing, eCommerce, and internet technologies Exceptional communication and leadership skills, including outstanding presentation abilities Drive as a self-starter and proactiveness comes naturally. You can see the next move and take the next step on a project Creative and technical problem-solving expertise, with a knack for negotiation and consensus-building Understanding of project management lifecycle, and high-level proficiency with PM methodology + processes A proactive approach to learning and excitement about data analytics What We Offer: Global maternity and parental leave Competitive benefits packages Vacation, compassionate leave, sick/personal days Access to online services for families and new parents 13 Affinity Groups Internal learning and development programs Enterprise-wide employee discounts Salary Range $90,000 - $115,000 USD Critical Mass is an equal opportunity employer. The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly. If U.S. based:
https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based:
https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based:
https://www.gov.uk/consumer-protection-rights
If Costa Rica based:
https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx
As a Senior Account Manager, you'll flex your skills in growing and managing client relationships while receiving support and strategic guidance from an Account Director or Client Partner. You'll take the lead on projects and campaigns within your vertical client set, ensuring client satisfaction, driving account revenue growth, and boosting overall business profitability. Most importantly, your clientsfrom mid to senior-level professionalswill see you as a trusted advisor, delivering outstanding digital experiences. You will: Provide strategic guidance to manage project relationships and ensure client success and satisfaction Build and foster relationships with senior managers in client organizations while offering leadership to internal teams Lead campaigns from a client service perspective to completion
inclusive of strategic definition, media planning, creative development and production, and measurement strategy. Facilitate deeper collaboration opportunities that position clients as innovative leaders in digital solutions Share insights on clients' strategic business initiatives with internal teams Demonstrate industry expertise in structure, trends, initiatives, and best practices Supervise the development of detailed proposals and statements of work with team support Drive growth in client relationships by focusing on revenue generation and account profitability Collaborate with internal creative, strategy, and project management teams to ensure consistency and cohesiveness across campaigns and workstreams Collaborate closely with other agency partners within Integrated Agency Team model You have: 4-5 years of integrated digital account management experience, preferably in the digital and performance marketing space Experience leading campaigns from a client service perspective to completion
inclusive of strategic definition, media planning, creative development and production, and measurement strategy. Familiarity with social media and a passion for digital trends and innovations Comprehensive knowledge of content management, analytics, digital marketing, eCommerce, and internet technologies Exceptional communication and leadership skills, including outstanding presentation abilities Drive as a self-starter and proactiveness comes naturally. You can see the next move and take the next step on a project Creative and technical problem-solving expertise, with a knack for negotiation and consensus-building Understanding of project management lifecycle, and high-level proficiency with PM methodology + processes A proactive approach to learning and excitement about data analytics What We Offer: Global maternity and parental leave Competitive benefits packages Vacation, compassionate leave, sick/personal days Access to online services for families and new parents 13 Affinity Groups Internal learning and development programs Enterprise-wide employee discounts Salary Range $90,000 - $115,000 USD Critical Mass is an equal opportunity employer. The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly. If U.S. based:
https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based:
https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based:
https://www.gov.uk/consumer-protection-rights
If Costa Rica based:
https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx