VCA Animal Hospitals
Veterinary Office Assistant
We are a newly renovated 3 Doctor small animal hospital located in sunny Sarasota! VCA Lockwood Ridge Animal Hospital is AAHA accredited and we utilize minimal stress handling for every patient. We see exclusively dogs and cats, focusing on preventive medicine for every life stage. Our ideal candidate will greet clients and pets warmly, fostering a welcoming environment and calming experience. They will have excellent communication skills, be well organized, and be able to triage urgent cases appropriately. Essential Functions: Customer service functions, including: greeting clients, answering multi-line telephones, and guiding clients and their pets to exam rooms Scheduling and confirming appointments Placing outbound calls for follow-ups and reaching out to prospective clients Presenting and explaining fees, including processing payments Recommending, selecting, and obtaining products and services, including prescriptions Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control) Managing medical records, charts, reports and correspondence Qualifications: At least one year of proven past experience helping customers High School Diploma/GED or equivalent Excellent listening and communication skills Compassion for pets and peopleas well as awareness and understanding of others' reactions Proven decision-making skills to choose the most appropriate course of action The ability to integrate new information into problem-solving Proficiency in Microsoft Office Willingness to work non-traditional hours, including nights, weekends and holidays The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
We are a newly renovated 3 Doctor small animal hospital located in sunny Sarasota! VCA Lockwood Ridge Animal Hospital is AAHA accredited and we utilize minimal stress handling for every patient. We see exclusively dogs and cats, focusing on preventive medicine for every life stage. Our ideal candidate will greet clients and pets warmly, fostering a welcoming environment and calming experience. They will have excellent communication skills, be well organized, and be able to triage urgent cases appropriately. Essential Functions: Customer service functions, including: greeting clients, answering multi-line telephones, and guiding clients and their pets to exam rooms Scheduling and confirming appointments Placing outbound calls for follow-ups and reaching out to prospective clients Presenting and explaining fees, including processing payments Recommending, selecting, and obtaining products and services, including prescriptions Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control) Managing medical records, charts, reports and correspondence Qualifications: At least one year of proven past experience helping customers High School Diploma/GED or equivalent Excellent listening and communication skills Compassion for pets and peopleas well as awareness and understanding of others' reactions Proven decision-making skills to choose the most appropriate course of action The ability to integrate new information into problem-solving Proficiency in Microsoft Office Willingness to work non-traditional hours, including nights, weekends and holidays The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!