Animal Humane Society
Part-time Adoption Services Specialist (Coon Rapids)
Animal Humane Society, Minneapolis, Minnesota, United States, 55433
Adoption Services Specialist
Do you have excellent customer service skills? Are you passionate about seeing animals find their forever homes? Come work as an Adoption Services Specialist for Animal Humane Society, where caring for animals isn't just a job
it's our passion. We are on a mission to compassionately and responsibly create a more humane world for animals and their people. Job Summary: The Adoptions Services Specialist is responsible for providing a positive visitor experience by engaging with visitors, assisting visitors with animal visitations, providing animal information, and completing animal adoptions. Pay Rate: $16/hour Benefits (see additional benefits below): Paid Time Off (PTO) 4 floating holidays per full calendar year 401k Retirement Plan Schedule: Part-time; up to 29 hours/week Full Saturday & Sunday availability desired Shifts are 4 to 8 hours in length Saturday-Sunday shift times between 9:45a-6:15p Tuesday-Friday: shift times between 11:45a-8:15p Location: Coon Rapids, MN Application Process: 1 short (~3 minute) video interview followed by a 30-minute virtual interview with a Recruiter What You'll Be Doing
Adoption Services: Greet visitors and promptly respond to animal inquiries and questions. Assist visitors with animal visitations. Act as an educational resource for basic breed, animal care, animal history, and behavior information. Continually observe adoption area to ensure all individuals' needs are met. Thoroughly explain the adoption process. Complete adoptions, ensuring all transaction paperwork and computer records are accurate. Prepare adopters for success by selling merchandise and suggesting services that best suits their needs. Accurately process animal adoptions, holds, and merchandise sales in accordance with established procedures and guidelines. Safely restrain cats and dogs for microchipping. Follow established procedures to microchip cats and dogs. Responsibly handle cash and credit transactions and adhere to procedures with respect to all receivables. Maintain merchandise area including displaying, cleaning, stocking, checking-in, and storing of product. Carry out housekeeping and cleaning procedures, including in animal areas. Escalate visitor concerns, animal needs or issues as appropriate. Communication and Culture: Communicate in a positive and professional manner with visitors, other employees, and volunteers. Promote a culture of diversity, equity, and inclusion to make AHS a welcoming environment for all. Technology: Review animal records in PetPoint. Utilize multiline phone system and Language Line phone service. Utilize tablets for processing adoptions, reviewing animal records, accessing Language Line, and completing inventory counts. Manage and view work schedule in Makeshift. Clock in and out of shifts using ADP. Monitor AHS email and other messaging software. Other duties as assigned. Additional Information: Schedule and Attendance: Required to be on time to scheduled shifts during operational hours which may include evenings, weekends and holidays. May be required to work at a different site based on department needs. May be required to attend occasional off-site meetings and events. Attend and participate in regular team meetings and one-on-one meetings with direct leader. Work Environment: Environment can be dirty, wet, warm and humid. Exposure to zoonotic diseases and pests such as fleas and ticks. Possibility of being bitten or scratched. Exposure to unpleasant odors, chemicals and noises, including barking. May be exposed to extreme weather conditions including but not limited to cold, heat, rain and snow when outside.
Do you have excellent customer service skills? Are you passionate about seeing animals find their forever homes? Come work as an Adoption Services Specialist for Animal Humane Society, where caring for animals isn't just a job
it's our passion. We are on a mission to compassionately and responsibly create a more humane world for animals and their people. Job Summary: The Adoptions Services Specialist is responsible for providing a positive visitor experience by engaging with visitors, assisting visitors with animal visitations, providing animal information, and completing animal adoptions. Pay Rate: $16/hour Benefits (see additional benefits below): Paid Time Off (PTO) 4 floating holidays per full calendar year 401k Retirement Plan Schedule: Part-time; up to 29 hours/week Full Saturday & Sunday availability desired Shifts are 4 to 8 hours in length Saturday-Sunday shift times between 9:45a-6:15p Tuesday-Friday: shift times between 11:45a-8:15p Location: Coon Rapids, MN Application Process: 1 short (~3 minute) video interview followed by a 30-minute virtual interview with a Recruiter What You'll Be Doing
Adoption Services: Greet visitors and promptly respond to animal inquiries and questions. Assist visitors with animal visitations. Act as an educational resource for basic breed, animal care, animal history, and behavior information. Continually observe adoption area to ensure all individuals' needs are met. Thoroughly explain the adoption process. Complete adoptions, ensuring all transaction paperwork and computer records are accurate. Prepare adopters for success by selling merchandise and suggesting services that best suits their needs. Accurately process animal adoptions, holds, and merchandise sales in accordance with established procedures and guidelines. Safely restrain cats and dogs for microchipping. Follow established procedures to microchip cats and dogs. Responsibly handle cash and credit transactions and adhere to procedures with respect to all receivables. Maintain merchandise area including displaying, cleaning, stocking, checking-in, and storing of product. Carry out housekeeping and cleaning procedures, including in animal areas. Escalate visitor concerns, animal needs or issues as appropriate. Communication and Culture: Communicate in a positive and professional manner with visitors, other employees, and volunteers. Promote a culture of diversity, equity, and inclusion to make AHS a welcoming environment for all. Technology: Review animal records in PetPoint. Utilize multiline phone system and Language Line phone service. Utilize tablets for processing adoptions, reviewing animal records, accessing Language Line, and completing inventory counts. Manage and view work schedule in Makeshift. Clock in and out of shifts using ADP. Monitor AHS email and other messaging software. Other duties as assigned. Additional Information: Schedule and Attendance: Required to be on time to scheduled shifts during operational hours which may include evenings, weekends and holidays. May be required to work at a different site based on department needs. May be required to attend occasional off-site meetings and events. Attend and participate in regular team meetings and one-on-one meetings with direct leader. Work Environment: Environment can be dirty, wet, warm and humid. Exposure to zoonotic diseases and pests such as fleas and ticks. Possibility of being bitten or scratched. Exposure to unpleasant odors, chemicals and noises, including barking. May be exposed to extreme weather conditions including but not limited to cold, heat, rain and snow when outside.