S R International, Inc.
eServices Management Analyst 2
S R International, Inc., Phoenix, Arizona, United States, 85040
Job Title:
eServices Management Analyst 2 (Mostly Remote)
Job Code:
AZ 7692 Client Job ID:
AZ 7692 Location:
Phoenix, Arizona (Mostly Remote - Occasional Onsite at 1600 W Monroe, Phoenix, AZ 85007) Duration:
12 Months Work Schedule:
Monday to Friday, 8:00 AM - 5:00 PM (40 hours/week) # of Positions:
1 Local Candidates Only
About the Role
The Arizona Department of Revenue (AZDOR) is seeking a qualified
eServices Management Analyst 2
to support their Taxpayer Services division. This is a mostly remote position with occasional in-office requirements in Phoenix. The role is critical in supporting process improvements, conducting data analysis, and providing technical support for various eServices applications and platforms.
Key Responsibilities
Analyze eServices programs, policies, and processes to identify operational improvements. Conduct management studies, surveys, and compile reports to support decision-making. Provide helpdesk-style technical support to internal users. Engage with vendors to address moderately complex service issues. Support continuous improvement efforts through data analysis and documentation. Ensure agency compliance with relevant taxation laws, systems, and administrative procedures. Utilize tools like Azure DevOps, SQL, and XML for documentation, testing, and troubleshooting.
Required Qualifications
1-2 years of management analysis experience Experience with:
Extensible Markup Language (XML) Quality Assurance (QA) testing SQL - MS SQL Server Management Studio Azure DevOps
Strong problem-solving and analytical skills Proficiency in:
MS Office (Outlook, Word, Excel, PowerPoint) Google Suite (Gmail, Sheets, Docs, Drive)
Effective communication, time management, and organizational skills
Preferred Qualifications
Bachelor's degree in Business, Computer Information Systems, or a related field 1+ year of experience in tax-related services or administration
Flexible work from home options available.
Compensation: $22.00 per hour
About SR International INC
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it's important for us to maintain the quality resource pool.
eServices Management Analyst 2 (Mostly Remote)
Job Code:
AZ 7692 Client Job ID:
AZ 7692 Location:
Phoenix, Arizona (Mostly Remote - Occasional Onsite at 1600 W Monroe, Phoenix, AZ 85007) Duration:
12 Months Work Schedule:
Monday to Friday, 8:00 AM - 5:00 PM (40 hours/week) # of Positions:
1 Local Candidates Only
About the Role
The Arizona Department of Revenue (AZDOR) is seeking a qualified
eServices Management Analyst 2
to support their Taxpayer Services division. This is a mostly remote position with occasional in-office requirements in Phoenix. The role is critical in supporting process improvements, conducting data analysis, and providing technical support for various eServices applications and platforms.
Key Responsibilities
Analyze eServices programs, policies, and processes to identify operational improvements. Conduct management studies, surveys, and compile reports to support decision-making. Provide helpdesk-style technical support to internal users. Engage with vendors to address moderately complex service issues. Support continuous improvement efforts through data analysis and documentation. Ensure agency compliance with relevant taxation laws, systems, and administrative procedures. Utilize tools like Azure DevOps, SQL, and XML for documentation, testing, and troubleshooting.
Required Qualifications
1-2 years of management analysis experience Experience with:
Extensible Markup Language (XML) Quality Assurance (QA) testing SQL - MS SQL Server Management Studio Azure DevOps
Strong problem-solving and analytical skills Proficiency in:
MS Office (Outlook, Word, Excel, PowerPoint) Google Suite (Gmail, Sheets, Docs, Drive)
Effective communication, time management, and organizational skills
Preferred Qualifications
Bachelor's degree in Business, Computer Information Systems, or a related field 1+ year of experience in tax-related services or administration
Flexible work from home options available.
Compensation: $22.00 per hour
About SR International INC
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it's important for us to maintain the quality resource pool.