Customer Service Professional

Benefits:

401(k) matching

Paid time off

Training & development

Benefits/Perks

9:30am to 6:00pm Monday-Friday, no night or weekend hours.

Competitive Compensation

401k available with 4% match after 1 year.

Company Overview

For more than 40 years, SpringGreen has been beautifying America’s neighborhood lawns and landscapes, and we are proud to stand behind our work.

We encourage personal and professional growth, which supports our standards of quality, service, professionalism, and value.

Join our culture with core values of Honesty and Integrity; Customer Service Focus; Create, Follow and Improve Systems; along with being Hungry and Driven.

Job Summary

Under the direction of the Office Manager, performs inbound calling functions; answering service questions, communicating with branch personnel to assist in resolving service issues, selling lawn care services over the telephone, and qualifying leads. Other duties include; performing collection calls, completing property measurements, following up on sales leads.

Responsibilities

Answer inbound sales calls, thoroughly explaining available and recommended services in response to marketing efforts, customer inquiries, and property evaluations.

Explain lawn care services, quote prices, and use selling techniques to encourage customers to buy.

Develop the knowledge and ability to communicate the selling points of all SpringGreen services and how each service could benefit the customer

Perform data entry maintenance activities associated with maintaining customer information, processing of credit card payment information, documenting customer conversations, and cancelation detail.

Qualifications

A high school diploma or general education degree (GED) required

Some college coursework in Business, Sales, Marketing, Communications or related subject matter preferred

Minimum two to three years of sales and customer service/call center experience; or equivalent combination of education and experience

Minimum typing skills 45 WPM.

Spring-Green Lawn Care Corp. is the franchisor of the Spring-Green® franchised system. Each Spring-Green® franchised business is independently-owned and operated by an independent franchisee performing services. If you are offered, and accept, a position with a Spring-Green® franchisee, you are employed by that franchisee, and NOT by Spring-Green Lawn Care Corp., nor any of its parents or affiliates. The hiring franchisee is solely responsible for all of its employment decisions including hiring, termination, discipline, compensation and benefits. Neither Spring-Green Lawn Care Corp. nor any of its parents and affiliates have any input or involvement in such matters. Any questions about posted positions or the hiring process must be directed to the Spring-Green® franchisee posting the position.