Patient Service Specialist - Pineville

Job DescriptionJob DescriptionPatient Service Specialist - Pineville
 Job Summary: This position provides support with the intake and processing of patients presenting for care, and other relative activities.
(This is a full-time position that will support our Pineville office, Monday to Friday 8 am to 5 pm)
Primary Job Responsibilities/Tasks may include, but not limited to: n

n
• Schedule appointments in athenaNet.
n
• Prepare new patient charts and/or paperwork at patient presentation.
n
• Greet patients and visitors in a professional and welcoming manner.  Communicate with patient during visit as necessary.
n
• Accurately perform registration process.
n
• Ensure all requirements and fields are satisfied and complete.
n
• Ensure patient is registered and educated on patient portal usage; distribute marketing materials as necessary.
n
• Collect co-payments, outstanding balances, pre-payments, payment plans at Check-In according to organizational financial policies, provide receipt of payment.
n
• Create Credit Card on File Contracts at Check-In.
n
• Collect deductible, co-insurance, and payment for services not covered by insurance at Check-Out.
n
• Work “Day End Review” report.
n
• Answers inbound and/or makes outbound telephone calls as assigned and appropriately directs callers.
n
• Schedule follow-up appointments.
n
• Reconcile, balance, and close batches daily.
n
• Accurately record messages.
n
• Educate patients accurately and completely including utilizing the Patient Portal.
n
• Document appropriately within athenaNet to ensure regulatory requirements are met.
n
• Monitor and check assigned Athena boxes and other assigned boxes for coverage.
n
• Work at different Tryon office locations as needed.
n
• For upcoming appointments without insurance on file or have Medicaid attempt to call patient two days prior in order to collect and verify insurance.
n
• Verify eligibility and benefits for all patients daily.
n
• Other duties as assigned.
n

Requirements: n

n
• Completion of Hepatitis B Vaccine and Flu Vaccine Form will be required.  Candidate may decline vaccination through declination form or may provide record of vaccination from previous employer.
n
• Completion of TB test will be required.
n

Education: n

n
• High school diploma; some college
n

Experience: n

n
• Minimum of one-year medical office or healthcare facility experience.
n
• E.H.R. and Scheduling experience.
n
• Experience serving customers in person and on the phone
n

Physical Requirements: n

n
• Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
n
• Must be able to lift and support weight of 35 pounds in handling patients, equipment and supplies.
n
• Dexterity in hands and fingers.
n
• Ability to quickly respond to changing conditions and situations.
n
• Ability to concentrate on details.
n

Powered by JazzHR

gGKKL66Fcn