Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this Customer Service Representative opportunity at NDX Affinity in Louisville, KY .
The regular hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Primary Responsibilities and Essential Job Functions of the Position:
- Answers incoming phone calls and routes to proper customer contact team member(s)
- Services callers using effective customer service, professionalism and trustworthiness
- Coordinates daily pick-up and delivery with customers and drivers
- Enters doctors notes, comment cards, credit memos, service guarantees and sends out weekly reports
- Collaborates with outside sales staff to better coordinate sales activity and customer service
- Collaborates with production and shipping to facilitate and improve customer service levels
- Schedules shade appointments
- Quotes turnaround time and pricing
- Takes basic supply orders
- Participates in Company sponsored training and meetings as required
- All other duties as assigned
- Must be able to read, write, speak and understand English
- High level of oral and written communication skills to effectively deal with internal and external customers
- Excellent organizational skills with attention to detail
- Demonstrated proficiency with Microsoft Office
- Ability to handle multiple projects, meet required deadlines of each and deliver results
- Ability to analyze and solve problems
- Self-starter with demonstrated initiative, self-motivation and assertiveness
- Must perform duties in an independent manner with minimal direction and supervision
- Ability to maintain confidential employment and business information
- Ability to listen and assess situations, providing possible solutions and feedback for consideration
- Team player, maintaining a positive customer focus, both internally and externally
- Ability to quickly enter and retrieve data on computer
- Working knowledge and understanding of Company products and services
- Ability to work in a fast paced, ever changing work environment
- Preferred: High school diploma or equivalent (GED, HSED)
- Preferred: 2-3 years customer service/receptionist experience
- Computer
- Copier/Fax Machine
- Ability to sit for long periods of time
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.