Field Service Engineer

Description
Position Title: Field Service Engineer
Location: Austin, TX
Salary: $77K-$100K base + overtime
First Year Total Compensation: Average $125K
Second Year and Beyond: Average $200K+
Travel: Up to 80%
Position Highlights:

• Excellent training and professional development
  
• Take-home company vehicle, gas card, laptop, tools, and cell phone
  
• Uniform allowance
  
• Extensive benefits package:
  
  • Medical/dental/vision (consumer-driven health plan)
    
  • ADD/STD/LTD and life insurance
    
  • FSAs for health and dependent care
    
  • Matching 401K (up to 6%)
    
  • Tuition assistance
    
  • Discounts, work-life balance programs, and generous leave
    
  • Scholarship programs for children
    

Position Description:
This is a hands-on, service-oriented role focusing on:

• Automatic Transfer Switch (ATS) startups, modifications, and emergency/warranty calls
  
• Supporting field startups (standard & non-standard systems), warranty, remedial repairs, and preventive maintenance
  
• Progressing into Field Service Engineer level with advanced training and experience
  

Key Responsibilities:

• Perform ATS preventative maintenance, startup, and basic troubleshooting
  
• Verify communications links (e.g., Modbus, TCPIP) with Russelectric equipment
  
• Write and submit Methods of Procedure (MOPs) for ATS-related work
  
• Generate timely field reports to customers and internal teams
  
• Accurately track time entry and expenses
  
• Assist with installation of 480VAC/12.47KVAC switchgear, ATS, breakers, and generator system controls
  
• Comply with all safety regulations and company policies
  
• Provide excellent customer communication and manage expectations
  
• Must be available on call 24/7
  

Basic Qualifications:

• 3+ years of field service experience
  
• Training in electrical theory/technologies (including prior military service)
  
• Experience in power distribution, AC/DC voltage circuit theory, and troubleshooting
  
• Diesel power generation and control systems experience (including paralleling systems)
  
• Experience with switchgear testing and medium/low voltage electrical systems
  
• Ability to read electrical schematics and blueprints
  
• Legally authorized to work in the U.S. without sponsorship
  

Preferred Qualifications:

• 3-5 years of experience in ATS industry
• High school diploma or GED
• Experience with automatic transfer switch testing
• Familiarity with relevant codes and standards
• Strong project management, organization, and client relationship skills
• Self-directed and highly customer-focused
• Valid driver's license in good standing