Quadax
Location: Middleburg Heights, OH (4 days in office, 1 day remote, first 6 months 100% onsite)Department: Infrastructure & Technology Operations (ITO)Reports To: Director of ITOOverviewWe're looking for a hands-on, people-focused Desktop Support Manager to lead our support team and ensure Quadax employees have the tools and technology they need to work efficiently. This role oversees desktop support operations, IT asset management, and hardware/software procurement. The ideal candidate is proactive, organized, and committed to delivering a great user experience.Key ResponsibilitiesProvide superior workstation user experience for all Quadax employees. Ensure new hires have fully functioning equipment on day one.Lead and mentor the desktop support team.Ensures timely resolution of Service Now incidents assigned to the Desktop team.Manage IT asset inventory, procurement, and vendor relationships.Leads new project initiatives including collaboration with other IT teams that streamline/optimize current processes.Develops and communicates detailed technical execution plans for management review.Recommend and implement hardware/software upgrades and workstation refreshes with defined deliverable to ensure efficient rollout to end users.Support and manage Active Directory, Windows domains, GPOs, Intune, and M365.Identify opportunities to automate and streamline support operations.QualificationsBachelor's degree or 8+ years of relevant experience.3-5+ years managing a desktop support team.Strong knowledge of Windows 10/11, Intune, and Microsoft 365.Experience with IT asset management and remote support tools.Excellent communication and problem-solving skills. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.