ActioNet, Inc.
Deskside Agent, Senior (Senior IT Specialist) | Req#4029
ActioNet, Inc., Washington, District of Columbia, us, 20022
Location:
Washington, D.C. Clearance Requirement:
U.S. Citizenship with eligibility for High Public Trust As a Senior Deskside Agent, you will provide advanced in-person IT support to Treasury Department staff at Washington, D.C. offices. You will troubleshoot and resolve hardware, software, and peripheral issues with minimal escalations, ensuring seamless operations for end users. In this role, you will also contribute to knowledge transfer, mentor junior staff, and help improve deskside support processes. Salary Range: $90k-103K Duties and Responsibilities Deliver in-person IT support for desktops, laptops, printers, and other peripherals. Perform software installations, updates, and hardware troubleshooting. Provide warm handovers and effective coordination for escalated issues. Document and track service tickets, resolutions, and activities in ServiceNow. Assist with inventory management and equipment logistics. Basic Qualifications (Required) U.S. Citizenship and eligibility for High Public Trust clearance. 1–8+ years of relevant IT support experience. Proficiency in troubleshooting Windows OS, Microsoft Office Suite, and common productivity tools. Experience with ITSM tools such as ServiceNow. Strong communication, customer service, and problem-solving skills. Preferred Qualifications CompTIA A+, Network+, or Security+ certification. Experience with ServiceNow or other ITSM platforms. Federal government or large enterprise IT support experience. ITIL Foundation certification or equivalent training. ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator ! Advanced and Managed IT Services Agile Software Development DevSecOps Cybersecurity Health IT C4ISR & SIGINT Data Center Engineering & Operations Why ActioNet ? At ActioNet , our Passion for Quality is at the heart of everything we do: Commitment to Employees : We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters . Commitment to Customers : We are committed to our customers by driving and sustaining Service Delivery Excellence. Commitment to Community : We are committed to giving back to our community, helping others, and making the world a better place for our next generation. ActioNet is proud to be named a Top Workplace for the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation. What's in It For You? As an ActioNeter , you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference? ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Full-Time Employees are eligible to participate in our ActioNet’s Benefits Program: Medical Insurance Vision Insurance Life and AD&D Insurance 401(k) Savings Plan Education and Professional Training Flexible Spending Accounts (FSA) Employee Referral and Merit Recognition Programs Employee Assistance and Identity Theft Protection ActioNet Core Value #1 - Instill
Integrity
In Everything We Do #J-18808-Ljbffr
Washington, D.C. Clearance Requirement:
U.S. Citizenship with eligibility for High Public Trust As a Senior Deskside Agent, you will provide advanced in-person IT support to Treasury Department staff at Washington, D.C. offices. You will troubleshoot and resolve hardware, software, and peripheral issues with minimal escalations, ensuring seamless operations for end users. In this role, you will also contribute to knowledge transfer, mentor junior staff, and help improve deskside support processes. Salary Range: $90k-103K Duties and Responsibilities Deliver in-person IT support for desktops, laptops, printers, and other peripherals. Perform software installations, updates, and hardware troubleshooting. Provide warm handovers and effective coordination for escalated issues. Document and track service tickets, resolutions, and activities in ServiceNow. Assist with inventory management and equipment logistics. Basic Qualifications (Required) U.S. Citizenship and eligibility for High Public Trust clearance. 1–8+ years of relevant IT support experience. Proficiency in troubleshooting Windows OS, Microsoft Office Suite, and common productivity tools. Experience with ITSM tools such as ServiceNow. Strong communication, customer service, and problem-solving skills. Preferred Qualifications CompTIA A+, Network+, or Security+ certification. Experience with ServiceNow or other ITSM platforms. Federal government or large enterprise IT support experience. ITIL Foundation certification or equivalent training. ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator ! Advanced and Managed IT Services Agile Software Development DevSecOps Cybersecurity Health IT C4ISR & SIGINT Data Center Engineering & Operations Why ActioNet ? At ActioNet , our Passion for Quality is at the heart of everything we do: Commitment to Employees : We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters . Commitment to Customers : We are committed to our customers by driving and sustaining Service Delivery Excellence. Commitment to Community : We are committed to giving back to our community, helping others, and making the world a better place for our next generation. ActioNet is proud to be named a Top Workplace for the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation. What's in It For You? As an ActioNeter , you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference? ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Full-Time Employees are eligible to participate in our ActioNet’s Benefits Program: Medical Insurance Vision Insurance Life and AD&D Insurance 401(k) Savings Plan Education and Professional Training Flexible Spending Accounts (FSA) Employee Referral and Merit Recognition Programs Employee Assistance and Identity Theft Protection ActioNet Core Value #1 - Instill
Integrity
In Everything We Do #J-18808-Ljbffr