Technical Product Manager, Retail Systems

Job DescriptionJob DescriptionDescriptionWe are seeking a Technical Product Manager, Retail Systems to lead the strategy, development, and optimization of internal tools and integrations that power our retail operations and customer experience (CX). This role will focus on modernizing retail systems, building custom applications for stores, and ensuring seamless integration across platforms including Shopify, NetSuite ERP, POS, and WMS. This role will be collaborating across engineering, retail operations, and CX teams—owning the roadmap for retail-facing tools and driving initiatives that improve store performance, inventory visibility, and omnichannel consistency. Key Responsibilities Retail Systems Ownership Lead product strategy and execution for internal tools that support retail operations, including store inventory visibility, POS enhancements, and store associate workflows. Integration Architecture & Data Flows Define and maintain integration logic across Shopify, NetSuite ERP, POS, and WMS systems. Ensure real-time, bidirectional data flows that support inventory accuracy, order orchestration, and customer experience. Retail Modernization Strategy Partner with engineering and retail leadership to define the roadmap for modernizing legacy retail systems. Identify opportunities for custom app development to support store operations, clienteling, and omnichannel fulfillment. CX Tooling Support Collaborate with CX teams to enhance internal tools that streamline support workflows, improve visibility into customer orders, and reduce manual overhead. Technical Product Leadership Translate complex business requirements into scalable technical solutions. Draft detailed product specs, user stories, and system diagrams. Partner with engineering to scope, prioritize, and deliver features using Agile practices. Stakeholder Collaboration Facilitate cross-functional alignment with Retail Ops, Engineering, Finance, and CX. Lead discovery sessions, pilot programs, and feedback loops to ensure adoption and effectiveness of new tools. Monitoring & Quality Assurance Support UAT and QA processes. Implement monitoring and alerting for key integration points and system health. Documentation & Training Maintain comprehensive documentation for tools, workflows, and integration logic. Support onboarding and training for retail and CX teams. Skills, Knowledge and Expertise 5–7 years of product management experience, ideally in retail, ecommerce, or ERP-integrated environments. Deep understanding of Shopify, NetSuite ERP, and POS systems (e.g., NewStore, Lightspeed, Square). Experience with integration platforms (e.g., Celigo, Boomi, Mulesoft) and API-based system design. Familiarity with retail inventory flows, including store transfers, returns, cycle counts, and omnichannel fulfillment. Strong grasp of data structures, event-driven architecture, and process monitoring tools. Proven ability to lead cross-functional teams and deliver tools that scale with business growth.

Benefits, Culture and Perks Benefits and Culture Up to 100% Company Paid Healthcare (medical, dental, vision) Kind Body Fertility Benefits 401(k) savings plan with up to 4% match Unlimited PTO Full Access to LinkedIn learning Employee Discounts Perks (HQ Location) Free weekly catered lunch at HQ – M/T/W/Th Dog-Friendly office on a Thursday and Friday Free Swag Giveaways Annual Holiday Party Annual Summer Party Invitations to pop-ups and other company events Complimentary daily office snacks and beverages

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