Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.
About the role
As a Litigation Claims Manager at Reserv, you will be responsible for a team of claims professionals. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team of Litigation Claim Examiners you will manage will service a commercial ride share client. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs while working with some of the newest litigation technology. This position requires exceptional leadership skills, and deep experience of compliance with state claim handling practices and transportation claims. Who you are
Highly motivated and growth-oriented Subject matter expert. You have deep technical and subject matter experience in the world of commercial auto ride share claims, including coverage and litigation. Tech-oriented. You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics Passionate claims professional who cares about their team, the customer, and their experience Empathetic leader. You exercise empathy and patience towards everyone you interact with Sense of urgency - at all times. That does not mean working at all hours Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts. Problem solver. You have the ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture Anti-status quo. You don’t just wish things were done differently, you action on it Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process And did we mention, a sense of humor. Claims are hard enough as it is. What we need
We need you to do all the things typical to the role: Manage complex and high exposure claims to completion, including but not limited to Commercial Transportation Be consistently dependable in achieving or exceeding goals and overcoming obstacles Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery Align team with client and customer expectations of the claims process Execute on performance management; attract, hire, retain and provide high level of training Foster a positive work environment, promote teamwork, and encourage professional growth and development Responsible for accuracy and adequacy of all aspects of claim reserving Serve as a resource for escalated claims; collaborate with internal teams to resolve complex or escalated claims-related issues Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements Serve as trusted advisor with client, leadership, legal, and other teams to offer guidance by interpreting and communicating claim strategies Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives Resolve any coverage or unusual inquiries within the assigned authority, conducting research as necessary Assists in the preparation for trial proceedings and actively participates in pre-trial functions and trials as needed Provide direction and control external legal counsel and other outside vendors when required Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claims trends and loss mitigation Requirements
Bachelor's degree in law, business administration, or a related field (a juris doctor (JD) degree is highly preferred) Active insurance adjuster’s license by way of a designated home state, or home state 15 years of prior claims adjusting experience focused on litigated files, with at least 7 in a leadership role for a team that had more than 60% litigated claims (prior experience in a legal setting is strongly desired) Strong knowledge and understanding of claims law, legal procedures, and litigation claims handling best practices Practice a philosophy and claim handling strategies of being on the offense and in control of the litigation process Creative in identifying and executing resolution strategies Proficiency in legal research, contract interpretation, and the ability to stay updated on changes in laws and regulations relevant to claims management; deep understanding of Risk Transfer Experience managing a team and driving performance in a remote environment preferred Generous health-insurance package with nationwide coverage, vision, & dental 401(k) retirement plan with employer matching Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! Generous family leave policy Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will Provide a manageable pending for you to deliver the service in a way you’ve always wanted and a dedicated account Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster Work toward reducing and eliminating all the administrative work from an adjuster role Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team. We welcome applicants from all backgrounds and encourage those from underrepresented groups to apply. If you believe you are a good fit for this role, we would love to hear from you! Apply for this job
* indicates a required field First Name * Last Name * Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)? * Select... Do you have at least 15 years of experience in claims management? * Select... Do you have at least 5 years in a supervisory role for a team that had more than 60% litigated claims? Select... Do you hold an active home state or designated home state license? * Select... In what areas/service lines of claims handling do you have experience? * Do you have prior experience with rideshare claims? * Select... Have you previously used the Snapsheet claims system? * Are you bilingual? If so, what languages besides English do you speak? * No Spanish French Chinese Other LinkedIn Profile * Are you related by birth, marriage, or adoption to any Reserv employees? * Select... If you answered yes to the above question, who are you related to at Reserv, and what is the relation? Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Reserv’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
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We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability?
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As a Litigation Claims Manager at Reserv, you will be responsible for a team of claims professionals. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team of Litigation Claim Examiners you will manage will service a commercial ride share client. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs while working with some of the newest litigation technology. This position requires exceptional leadership skills, and deep experience of compliance with state claim handling practices and transportation claims. Who you are
Highly motivated and growth-oriented Subject matter expert. You have deep technical and subject matter experience in the world of commercial auto ride share claims, including coverage and litigation. Tech-oriented. You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics Passionate claims professional who cares about their team, the customer, and their experience Empathetic leader. You exercise empathy and patience towards everyone you interact with Sense of urgency - at all times. That does not mean working at all hours Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts. Problem solver. You have the ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture Anti-status quo. You don’t just wish things were done differently, you action on it Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process And did we mention, a sense of humor. Claims are hard enough as it is. What we need
We need you to do all the things typical to the role: Manage complex and high exposure claims to completion, including but not limited to Commercial Transportation Be consistently dependable in achieving or exceeding goals and overcoming obstacles Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery Align team with client and customer expectations of the claims process Execute on performance management; attract, hire, retain and provide high level of training Foster a positive work environment, promote teamwork, and encourage professional growth and development Responsible for accuracy and adequacy of all aspects of claim reserving Serve as a resource for escalated claims; collaborate with internal teams to resolve complex or escalated claims-related issues Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements Serve as trusted advisor with client, leadership, legal, and other teams to offer guidance by interpreting and communicating claim strategies Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives Resolve any coverage or unusual inquiries within the assigned authority, conducting research as necessary Assists in the preparation for trial proceedings and actively participates in pre-trial functions and trials as needed Provide direction and control external legal counsel and other outside vendors when required Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claims trends and loss mitigation Requirements
Bachelor's degree in law, business administration, or a related field (a juris doctor (JD) degree is highly preferred) Active insurance adjuster’s license by way of a designated home state, or home state 15 years of prior claims adjusting experience focused on litigated files, with at least 7 in a leadership role for a team that had more than 60% litigated claims (prior experience in a legal setting is strongly desired) Strong knowledge and understanding of claims law, legal procedures, and litigation claims handling best practices Practice a philosophy and claim handling strategies of being on the offense and in control of the litigation process Creative in identifying and executing resolution strategies Proficiency in legal research, contract interpretation, and the ability to stay updated on changes in laws and regulations relevant to claims management; deep understanding of Risk Transfer Experience managing a team and driving performance in a remote environment preferred Generous health-insurance package with nationwide coverage, vision, & dental 401(k) retirement plan with employer matching Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! Generous family leave policy Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will Provide a manageable pending for you to deliver the service in a way you’ve always wanted and a dedicated account Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster Work toward reducing and eliminating all the administrative work from an adjuster role Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team. We welcome applicants from all backgrounds and encourage those from underrepresented groups to apply. If you believe you are a good fit for this role, we would love to hear from you! Apply for this job
* indicates a required field First Name * Last Name * Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)? * Select... Do you have at least 15 years of experience in claims management? * Select... Do you have at least 5 years in a supervisory role for a team that had more than 60% litigated claims? Select... Do you hold an active home state or designated home state license? * Select... In what areas/service lines of claims handling do you have experience? * Do you have prior experience with rideshare claims? * Select... Have you previously used the Snapsheet claims system? * Are you bilingual? If so, what languages besides English do you speak? * No Spanish French Chinese Other LinkedIn Profile * Are you related by birth, marriage, or adoption to any Reserv employees? * Select... If you answered yes to the above question, who are you related to at Reserv, and what is the relation? Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Reserv’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury
Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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