Alaska USA Federal Credit Union
Fraud Operations Specialist I, II, III, Senior
Alaska USA Federal Credit Union, Anchorage, Alaska, United States, 99507
Overview
Reports to:
Fraud Operations Officer Functions Supervised:
None Primary Functions:
Perform activities in support of the Fraud department. Responsible for locating documents to use as investigative tools for cases related to online access, check fraud, financial exploitation, identity theft, and operational risk mitigation. Create collection letters to other financial institutions to mitigate loss. Duties and Responsibilities: Create and maintain complete and accurate case files, including evidence and interview summaries, in the case management system. Locate, save, and upload documents into the case management system, such as account agreements, loan documents, check copies, IP address results, affidavits, collection letters, surveillance, etc. Create affidavits and send them to branches/members with supporting documentation. Process inbound mail for Fraud Operations. Locate surveillance footage and review recorded calls to support investigations. Create and send collection letters to other financial institutions to mitigate loss. Place calls to gather information from branches, lending departments, and members regarding fraud or identity theft. Perform other duties as assigned. Qualifications Education:
High school graduate or equivalent. Experience/Skills:
Self-motivated team player with the ability to identify and resolve issues, and to earn the confidence and cooperation of members, employees, and third parties. Must have strong oral and written communication skills, and a general knowledge of financial transactions. Comfortable with technology. Ability to understand and apply regulations and procedures to case evaluations. Tenure:
Assignment to various Fraud Operations Specialist levels will be determined by education or experience. Responsibilities vary by role, from support (Specialist I) to case intake (Specialist II), investigations (Specialist III), and deep-dive investigations (Senior Specialist). Promotion opportunities are available based on performance, certifications, and management recommendation. Compensation Fraud Operations Specialist I (Category 14): $45,633 - $66,624 annually Fraud Operations Specialist II (Category 13): $49,284 - $73,391 annually Fraud Operations Specialist III (Category 12): $53,226 - $81,405 annually Senior Fraud Operations Specialist (Category 11): $57,484 - $90,230 annually Starting salary will be based on experience, qualifications, education, and local wage requirements, within the specified range. New hire salaries typically fall within the range's minimum to midpoint. Benefits include: Short-term and long-term incentives Comprehensive medical, dental, and vision insurance with HSA and FSA options 401(k) plan with a 5% match Employee Assistance Program (EAP) Life and disability insurance Voluntary benefits for accident, hospitalization, and critical illness Tuition Reimbursement Generous leave policies including Paid Time Off, Sick Leave, and Holidays Equal Opportunity Employer
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Fraud Operations Officer Functions Supervised:
None Primary Functions:
Perform activities in support of the Fraud department. Responsible for locating documents to use as investigative tools for cases related to online access, check fraud, financial exploitation, identity theft, and operational risk mitigation. Create collection letters to other financial institutions to mitigate loss. Duties and Responsibilities: Create and maintain complete and accurate case files, including evidence and interview summaries, in the case management system. Locate, save, and upload documents into the case management system, such as account agreements, loan documents, check copies, IP address results, affidavits, collection letters, surveillance, etc. Create affidavits and send them to branches/members with supporting documentation. Process inbound mail for Fraud Operations. Locate surveillance footage and review recorded calls to support investigations. Create and send collection letters to other financial institutions to mitigate loss. Place calls to gather information from branches, lending departments, and members regarding fraud or identity theft. Perform other duties as assigned. Qualifications Education:
High school graduate or equivalent. Experience/Skills:
Self-motivated team player with the ability to identify and resolve issues, and to earn the confidence and cooperation of members, employees, and third parties. Must have strong oral and written communication skills, and a general knowledge of financial transactions. Comfortable with technology. Ability to understand and apply regulations and procedures to case evaluations. Tenure:
Assignment to various Fraud Operations Specialist levels will be determined by education or experience. Responsibilities vary by role, from support (Specialist I) to case intake (Specialist II), investigations (Specialist III), and deep-dive investigations (Senior Specialist). Promotion opportunities are available based on performance, certifications, and management recommendation. Compensation Fraud Operations Specialist I (Category 14): $45,633 - $66,624 annually Fraud Operations Specialist II (Category 13): $49,284 - $73,391 annually Fraud Operations Specialist III (Category 12): $53,226 - $81,405 annually Senior Fraud Operations Specialist (Category 11): $57,484 - $90,230 annually Starting salary will be based on experience, qualifications, education, and local wage requirements, within the specified range. New hire salaries typically fall within the range's minimum to midpoint. Benefits include: Short-term and long-term incentives Comprehensive medical, dental, and vision insurance with HSA and FSA options 401(k) plan with a 5% match Employee Assistance Program (EAP) Life and disability insurance Voluntary benefits for accident, hospitalization, and critical illness Tuition Reimbursement Generous leave policies including Paid Time Off, Sick Leave, and Holidays Equal Opportunity Employer
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