Tenable
Technical Support Engineer (Hybrid/Columbia MD)
Tenable, Columbia, Maryland, United States, 21046
Technical Support Engineer (Hybrid/Columbia MD)
US - Headquarters - Maryland - Columbia Who is Tenable? Tenable is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and theyll answer, Our people! We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When youre part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together! Your Role: Join our Technical Support Team at Tenable where youll play a pivotal role in bridging the gap between our products and customers. Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software. Your expertise will shine in complex, multi-layered customer environments. Our suite of products, including Nessus, Tenable One, Tenable.io, Tenable.cs, Tenable.ad, Tenable.sc, and Tenable.ot, offers a diverse range of opportunities. From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you'll contribute to mitigating cyber risks and closing the Cyber Exposure gap. Join us in delivering top-notch support that makes a difference! Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution. Use remote troubleshooting techniques to troubleshoot and correct issues Analyzing vulnerability scan results, system audits, and log events Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues Recreate customer software issues in a lab environment for engineering assessment Ensure customer feedback is properly captured and channeled into Product Management and Research & Development Maintain in-depth knowledge of Tenable products and information security best-practices Create and publish solution knowledge for re-use by customers and Tenable employees Continually review personal performance metrics to ensure goals are consistently met May perform other duties and responsibilities that management may deem necessary from time to time Opportunities for career advancement within Technical Support as well as other organizations within Tenable What You'll Need: Bachelors degree in a technical field (or equivalent experience) Knowledge of networking,TCP/IP Ports and Protocols, Linux/Unix, macOS, Windows administration, patch deployment and system configuration Knowledge of Computer, Network and Application security is a plus Knowledge of Nessus or similar programs is a plus Previous experience in customer support or network security A passion for helping customers succeed Outstanding written and verbal communication skills Strong analytical and technical skills with a strong desire to learn new skills at an accelerated pace Ability to multi-task and manage multiple priorities in a fast-paced environment Ability to sit and work at a computer for extended periods of time Some travel may be required Occasional availability to work weekends and Holidays Able to work hybrid/onsite location at HQ in Columbia MD And Ideally: Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting, Experience with ticketing systems (JIRA, Salesforce, Zendesk etc.) Log analysis using a SEIM product (Splunk, ElasticSearch, etc) Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.) Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.) Fundamental understanding of programming languages Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc) Experience with or understanding of Certificates and CAs Basic understanding of reviewing PCAPs with tools such as Wireshark Bilingual candidates are desirable but not required (Spanish, Portuguese, German, French, Mandarin) #LI-Hybrid #LI-MM1 Were committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact
Recruiting@Tenable.com
for further assistance. Tenable Data Consent Statement Tenable is committed to protecting the privacy and security of your personal data. This Notice describes how we collect and use your personal data during and after your working relationship with us, in accordance with the General Data Protection Regulation (GDPR). Please click here to review. For California Residents: The California Consumer Privacy Act (CCPA) requires that Tenable advise you of certain rights related to the collection of your private information. Please click here to review. Create a Job Alert Interested in building your career at Tenable, Inc.? Get future opportunities sent straight to your email. Apply for this job
* indicates a required field First Name * Last Name * Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Address Line 1 * Address Line 2 Address Line 3 City * Region (State/County/Province) * (Please enter N/A if not applicable) (Please enter N/A if not applicable) Country * Select... LinkedIn Profile Website Have you ever previously worked for Tenable? * Select... Do you agree to Tenable's Background and Reference Check Disclosure, which will be carried out only when necessary and as permitted by law? Background checks will not be performed immediately upon your application submission. * Select... For more details about the process: US applicants, clickhere All other applicants, click here Do you have the legal right to work in the country within which you are applying? * Select... Do you now, or will you in the future, require sponsorship? * Select... Do you have a non-compete, non-disclosure or non-solicitation agreement, or any other post-employment restrictive covenants? * Select... If yes, please provide additional details or upload supporting documents when given the opportunity to add attachments. #J-18808-Ljbffr
US - Headquarters - Maryland - Columbia Who is Tenable? Tenable is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and theyll answer, Our people! We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When youre part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together! Your Role: Join our Technical Support Team at Tenable where youll play a pivotal role in bridging the gap between our products and customers. Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software. Your expertise will shine in complex, multi-layered customer environments. Our suite of products, including Nessus, Tenable One, Tenable.io, Tenable.cs, Tenable.ad, Tenable.sc, and Tenable.ot, offers a diverse range of opportunities. From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you'll contribute to mitigating cyber risks and closing the Cyber Exposure gap. Join us in delivering top-notch support that makes a difference! Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution. Use remote troubleshooting techniques to troubleshoot and correct issues Analyzing vulnerability scan results, system audits, and log events Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues Recreate customer software issues in a lab environment for engineering assessment Ensure customer feedback is properly captured and channeled into Product Management and Research & Development Maintain in-depth knowledge of Tenable products and information security best-practices Create and publish solution knowledge for re-use by customers and Tenable employees Continually review personal performance metrics to ensure goals are consistently met May perform other duties and responsibilities that management may deem necessary from time to time Opportunities for career advancement within Technical Support as well as other organizations within Tenable What You'll Need: Bachelors degree in a technical field (or equivalent experience) Knowledge of networking,TCP/IP Ports and Protocols, Linux/Unix, macOS, Windows administration, patch deployment and system configuration Knowledge of Computer, Network and Application security is a plus Knowledge of Nessus or similar programs is a plus Previous experience in customer support or network security A passion for helping customers succeed Outstanding written and verbal communication skills Strong analytical and technical skills with a strong desire to learn new skills at an accelerated pace Ability to multi-task and manage multiple priorities in a fast-paced environment Ability to sit and work at a computer for extended periods of time Some travel may be required Occasional availability to work weekends and Holidays Able to work hybrid/onsite location at HQ in Columbia MD And Ideally: Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting, Experience with ticketing systems (JIRA, Salesforce, Zendesk etc.) Log analysis using a SEIM product (Splunk, ElasticSearch, etc) Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.) Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.) Fundamental understanding of programming languages Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc) Experience with or understanding of Certificates and CAs Basic understanding of reviewing PCAPs with tools such as Wireshark Bilingual candidates are desirable but not required (Spanish, Portuguese, German, French, Mandarin) #LI-Hybrid #LI-MM1 Were committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact
Recruiting@Tenable.com
for further assistance. Tenable Data Consent Statement Tenable is committed to protecting the privacy and security of your personal data. This Notice describes how we collect and use your personal data during and after your working relationship with us, in accordance with the General Data Protection Regulation (GDPR). Please click here to review. For California Residents: The California Consumer Privacy Act (CCPA) requires that Tenable advise you of certain rights related to the collection of your private information. Please click here to review. Create a Job Alert Interested in building your career at Tenable, Inc.? Get future opportunities sent straight to your email. Apply for this job
* indicates a required field First Name * Last Name * Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Address Line 1 * Address Line 2 Address Line 3 City * Region (State/County/Province) * (Please enter N/A if not applicable) (Please enter N/A if not applicable) Country * Select... LinkedIn Profile Website Have you ever previously worked for Tenable? * Select... Do you agree to Tenable's Background and Reference Check Disclosure, which will be carried out only when necessary and as permitted by law? Background checks will not be performed immediately upon your application submission. * Select... For more details about the process: US applicants, clickhere All other applicants, click here Do you have the legal right to work in the country within which you are applying? * Select... Do you now, or will you in the future, require sponsorship? * Select... Do you have a non-compete, non-disclosure or non-solicitation agreement, or any other post-employment restrictive covenants? * Select... If yes, please provide additional details or upload supporting documents when given the opportunity to add attachments. #J-18808-Ljbffr