Armstrong Bank
Job Details
Job Location
Muskogee Corporate - Muskogee, OK
Secondary Job Location(s)
Norman Corporate - Norman, OK; Tulsa - Tulsa, OK
Position Type
Full Time
Description
*This is
NOT a remote position. Purpose: While projecting a professional image, this position will be responsible for the day-to-day configuration, maintenance, and support of the nCino application. This role will ensure optimal performance of nCino, as well as user satisfaction and alignment with business processes in a financial services environment. Essential Functions: Ensure that interactions with Bankers in person, by telephone, or electronically meet or exceed Bank standards as identified in the Serve Like Family Playbook. Attends required staff, sales, and training meetings. Serve as the subject matter expert and system administrator for the nCino application. Maintain and configure nCino and Salesforce to meet evolving business needs, including flow automations, approval processes, reports, dashboards, and user profiles. Manage user access, permissions, and security settings. Collaborate with business units (e.g., lending, operations, credit risk) to understand requirements and translate them into system solutions. Troubleshoot system issues, support user questions, and coordinate with internal teams and nCino Support to find resolutions. Participate in system upgrades, testing, and deployment of new nCino Support data integrity, system documentation, and user training as needed Assist with integrations, sandbox management, and release readiness planning Recommend best practices for configuration, scalability, and user experience Demonstrates teamwork within the department and bank wide. Shows willingness to help co-workers with tasks outside of job responsibilities. Other duties, as assigned.
Qualifications
Education: Salesforce certification preferred or a minimum of 3 years of Salesforce configuration experience Possess and maintain a valid Oklahoma Driver's License
Job Location
Muskogee Corporate - Muskogee, OK
Secondary Job Location(s)
Norman Corporate - Norman, OK; Tulsa - Tulsa, OK
Position Type
Full Time
Description
*This is
NOT a remote position. Purpose: While projecting a professional image, this position will be responsible for the day-to-day configuration, maintenance, and support of the nCino application. This role will ensure optimal performance of nCino, as well as user satisfaction and alignment with business processes in a financial services environment. Essential Functions: Ensure that interactions with Bankers in person, by telephone, or electronically meet or exceed Bank standards as identified in the Serve Like Family Playbook. Attends required staff, sales, and training meetings. Serve as the subject matter expert and system administrator for the nCino application. Maintain and configure nCino and Salesforce to meet evolving business needs, including flow automations, approval processes, reports, dashboards, and user profiles. Manage user access, permissions, and security settings. Collaborate with business units (e.g., lending, operations, credit risk) to understand requirements and translate them into system solutions. Troubleshoot system issues, support user questions, and coordinate with internal teams and nCino Support to find resolutions. Participate in system upgrades, testing, and deployment of new nCino Support data integrity, system documentation, and user training as needed Assist with integrations, sandbox management, and release readiness planning Recommend best practices for configuration, scalability, and user experience Demonstrates teamwork within the department and bank wide. Shows willingness to help co-workers with tasks outside of job responsibilities. Other duties, as assigned.
Qualifications
Education: Salesforce certification preferred or a minimum of 3 years of Salesforce configuration experience Possess and maintain a valid Oklahoma Driver's License