Insight Global
Job Description
We are looking for a Level 1/level 2 support resource to help with training to reset phones & verifying members over the phone as a legitimate employee. In addition to this, this person will also assist with disabling and enabling accounts. There will be a 1 day training period to learn to reset phones, and how to accurately validate people's employment at the client before resetting Okta on the user's phone. The ticket volume is up by 80% due to Okta issues, hence the need for this role, so we are looking for someone familiar with/comfortable with, high ticket volume environments. For perspective on the role, every 30 minutes, there is a ticket related to needing Okta to be reset and the person needs to be verified as a legitimate employee, so this will take up about 70% of the role. 30% of the role will be related to disabling/enabling accounts and other Level 1 and Level 2 support responsibilities for the Security Operations team, at the admin level. This role requires fast learning, as there will be 1 day of training before performing independently on either the 7 AM to 5 PM shift, or 9 AM to 6 PM shift, as different business units are in different time zones.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
* 3 years experience Level 1/Level 2 Helpdesk experience
* Strong customer service skills over the phone
* Ticketing system experience
* Quick Learner
* Experienced with High ticket volume
* Experience disabling and enabling accounts * Okta support experience (level 1/2)
* ServiceNow Ticketing system experience null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
We are looking for a Level 1/level 2 support resource to help with training to reset phones & verifying members over the phone as a legitimate employee. In addition to this, this person will also assist with disabling and enabling accounts. There will be a 1 day training period to learn to reset phones, and how to accurately validate people's employment at the client before resetting Okta on the user's phone. The ticket volume is up by 80% due to Okta issues, hence the need for this role, so we are looking for someone familiar with/comfortable with, high ticket volume environments. For perspective on the role, every 30 minutes, there is a ticket related to needing Okta to be reset and the person needs to be verified as a legitimate employee, so this will take up about 70% of the role. 30% of the role will be related to disabling/enabling accounts and other Level 1 and Level 2 support responsibilities for the Security Operations team, at the admin level. This role requires fast learning, as there will be 1 day of training before performing independently on either the 7 AM to 5 PM shift, or 9 AM to 6 PM shift, as different business units are in different time zones.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
* 3 years experience Level 1/Level 2 Helpdesk experience
* Strong customer service skills over the phone
* Ticketing system experience
* Quick Learner
* Experienced with High ticket volume
* Experience disabling and enabling accounts * Okta support experience (level 1/2)
* ServiceNow Ticketing system experience null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.