Mid-Willamette Valley Community Action Agency
Program Manager - HOME Youth Services
Mid-Willamette Valley Community Action Agency, Salem, Oregon, us, 97308
MWVCAA is seeking a highly motivated and compassionate Program Manager to oversee our Home Youth Services (HYS) shelters. As the Program Manager, the person in this position will be responsible for the overall management and development of the program, ensuring the delivery of high-quality services and support to youth facing various challenges. This is a career opportunity with one of the region's largest anti-poverty organizations. Our Agency is making an impact that will touch the lives of those in our community for generations to come. But we can only do that successfully if we add talent to our growing organization!
WHAT WE OFFER
Competitive pay; dependent on prior experience and accomplishments.
Competitive benefits, and professional development opportunities.
Major impact on the community locally and on the larger world.
Ongoing intellectual challenges, solving difficult problems at a rapid pace.
Flexibility in scheduling, independence, autonomy.
Career growth and opportunity for advancement.
Mentorship with other talented management staff.
GENERAL DESCRIPTION
The Home Youth Services Program Manager will be responsible for coordinating and implementing housing and support services programs including the administration of the Youth Homelessness Demonstration Program (YHDP) grants. This position will directly supervise program staff, oversee program operations and workflows and develop policies and procedures. The YHDP Manager will ensure compliance with grant requirements, track data and compile reports, network and maintain positive partnerships with community agencies and participate as a member of the department's Management Team.
There are multiple vacancies for this position. Two of the vacancies will float between multiple program sites.
Candidates must submit application by 8/24/2025 in order to be considered for first round interviews.
MINIMUM QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION
and/or
EXPERIENCE
Course work in social sciences or related field required; Associates degree in social sciences or related field preferred.
Six years of work in fast-paced customer service, healthcare, education, social or community services or related public-facing sectors. One year of program management experience preferred.
Preference will be given to candidates with work experience working with special needs population and/or experience working with youth or high risk youth 11-18 years of age.
Equivalent combinations of education, various experience and training may be considered.
CERTIFICATES, LICENSES, REGISTRATION
Driver qualification status required for this position. Valid driver license and insured vehicle available for use on-the-job with satisfactory drive record for the past 3 years.
Candidate must pass Oregon Department of Human Services criminal background check.
Candidate must pass pre-employment and random drug/alcohol screenings.
KNOWLEDGE, SKILLS AND ABILITIES
Prior training experience in the following areas preferred but not required: CRP/First Aid, Food Handler's, Mandatory Reporting, Privacy Laws, Trauma Informed Care, Suicide Intervention, Collaborative Problem Solving, and Recognizing & Reporting Child Abuse & Neglect. Training completion required within specified timeframes to retain active employment.
Demonstrated experience working with the at-risk, homeless, runway and street youth population as well as community partners and social service agencies.
Proficient in the use of Microsoft Word, Excel and Outlook.
Ability to read, analyze and articulate technical procedures and governmental regulations.
Must possess excellent planning, organization and time management skills.
Ability to effectively communicate both orally and in written form.
**ESSENTIAL DUTIES AND RESPONSIBILITIES
This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.
Manages HOME Youth Services shelter projects.
Oversees data collection, input, and analysis. Adjusts program as necessary in response to data.
Develops, evaluates and implements program materials, policies and procedures.
Assist Director(s) in managing grants and budget.
Takes crisis calls: conducts crisis intervention over the phone and in-person (land line, cell phone and social media).
Completes client documents in an accurate & professional manner: intake, call logs, client notes etc.
Mediates conversations among youth and others as needed.
Facilitates all staff meetings and trainings.
Provides transportation to youth via program vehicle.
Responds to after-hour support requests from staff to ensure youth have care at all times.
Cross-trains to cover youth sites including dispensing medications and providing dire supervision of youth residents.
SUPERVISORY RESPONSIBILITIES
Directly supervises approximately 15-18 employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities for this position include interviewing, hiring, and training employees, as well as planning, assigning, and directing their work and appraising their performance. The Program Manager is also responsible for rewarding and disciplining employees when applicable and addressing their complaints.
PHYSICAL AND MENTAL DEMANDS
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Specific vision abilities required by this job include close vision and ability to adjust
Regularly lift and/or move 30 pounds and occasionally lift and/or move up to 50 pounds.
Manual dexterity for handling office equipment.
Frequent driving in all weather conditions to Agency sites in Polk and Marion counties.
Able to physically and mentally tolerate escalated, and occasionally destructive behavior from youth or other clients. Able to de-escalate others and respond calmly, and lead others in a crisis.
Generally proceeds independently in accordance with Agency policies, guidelines, and initiatives.
Maintains calm dispositions and regulates emotions when clients, staff, or others may become escalated.
Regulates emotions and handles pressure of frequent demands for attention, time and work tasks.
WORK ENVIRONMENT
Mostly indoor work environment with frequent interruptions and demands.
Occasionally exposed to outside weather conditions.
Close quarters, often with a client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.
Ability to work outside of normal business hours, including evenings, weekends, and holidays.
MWVCAA is committed to promoting and achieving diversity, equity and inclusion with employees and with those we serve. The agency strives to be an employer of choice with a vision for all people to be respected for their infinite worth, and supported to envision and reach a positive future.
MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at (503) 585-6232.
*MWVCAA is a Second Chance Employer supporting individuals with criminal records with a fair and equal opportunity at employment. A background check will be conducted for this position. A criminal record will not automatically disqualify an individual from a job, unless there is a specific legal exclusion. MWVCAA will consider convictions as they relate to job duties and responsibilities and consider the length of time since the offense.
**This is a partial list of essential duties and responsibilities. To review the full job description, download below.
If you need ADA accommodations to apply for MWVCAA job openings, please contact Human Resources at HR@mwvcaa.org or call 503-585-6232 to ask for a HR Team Member.
WHAT WE OFFER
Competitive pay; dependent on prior experience and accomplishments.
Competitive benefits, and professional development opportunities.
Major impact on the community locally and on the larger world.
Ongoing intellectual challenges, solving difficult problems at a rapid pace.
Flexibility in scheduling, independence, autonomy.
Career growth and opportunity for advancement.
Mentorship with other talented management staff.
GENERAL DESCRIPTION
The Home Youth Services Program Manager will be responsible for coordinating and implementing housing and support services programs including the administration of the Youth Homelessness Demonstration Program (YHDP) grants. This position will directly supervise program staff, oversee program operations and workflows and develop policies and procedures. The YHDP Manager will ensure compliance with grant requirements, track data and compile reports, network and maintain positive partnerships with community agencies and participate as a member of the department's Management Team.
There are multiple vacancies for this position. Two of the vacancies will float between multiple program sites.
Candidates must submit application by 8/24/2025 in order to be considered for first round interviews.
MINIMUM QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION
and/or
EXPERIENCE
Course work in social sciences or related field required; Associates degree in social sciences or related field preferred.
Six years of work in fast-paced customer service, healthcare, education, social or community services or related public-facing sectors. One year of program management experience preferred.
Preference will be given to candidates with work experience working with special needs population and/or experience working with youth or high risk youth 11-18 years of age.
Equivalent combinations of education, various experience and training may be considered.
CERTIFICATES, LICENSES, REGISTRATION
Driver qualification status required for this position. Valid driver license and insured vehicle available for use on-the-job with satisfactory drive record for the past 3 years.
Candidate must pass Oregon Department of Human Services criminal background check.
Candidate must pass pre-employment and random drug/alcohol screenings.
KNOWLEDGE, SKILLS AND ABILITIES
Prior training experience in the following areas preferred but not required: CRP/First Aid, Food Handler's, Mandatory Reporting, Privacy Laws, Trauma Informed Care, Suicide Intervention, Collaborative Problem Solving, and Recognizing & Reporting Child Abuse & Neglect. Training completion required within specified timeframes to retain active employment.
Demonstrated experience working with the at-risk, homeless, runway and street youth population as well as community partners and social service agencies.
Proficient in the use of Microsoft Word, Excel and Outlook.
Ability to read, analyze and articulate technical procedures and governmental regulations.
Must possess excellent planning, organization and time management skills.
Ability to effectively communicate both orally and in written form.
**ESSENTIAL DUTIES AND RESPONSIBILITIES
This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.
Manages HOME Youth Services shelter projects.
Oversees data collection, input, and analysis. Adjusts program as necessary in response to data.
Develops, evaluates and implements program materials, policies and procedures.
Assist Director(s) in managing grants and budget.
Takes crisis calls: conducts crisis intervention over the phone and in-person (land line, cell phone and social media).
Completes client documents in an accurate & professional manner: intake, call logs, client notes etc.
Mediates conversations among youth and others as needed.
Facilitates all staff meetings and trainings.
Provides transportation to youth via program vehicle.
Responds to after-hour support requests from staff to ensure youth have care at all times.
Cross-trains to cover youth sites including dispensing medications and providing dire supervision of youth residents.
SUPERVISORY RESPONSIBILITIES
Directly supervises approximately 15-18 employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities for this position include interviewing, hiring, and training employees, as well as planning, assigning, and directing their work and appraising their performance. The Program Manager is also responsible for rewarding and disciplining employees when applicable and addressing their complaints.
PHYSICAL AND MENTAL DEMANDS
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Specific vision abilities required by this job include close vision and ability to adjust
Regularly lift and/or move 30 pounds and occasionally lift and/or move up to 50 pounds.
Manual dexterity for handling office equipment.
Frequent driving in all weather conditions to Agency sites in Polk and Marion counties.
Able to physically and mentally tolerate escalated, and occasionally destructive behavior from youth or other clients. Able to de-escalate others and respond calmly, and lead others in a crisis.
Generally proceeds independently in accordance with Agency policies, guidelines, and initiatives.
Maintains calm dispositions and regulates emotions when clients, staff, or others may become escalated.
Regulates emotions and handles pressure of frequent demands for attention, time and work tasks.
WORK ENVIRONMENT
Mostly indoor work environment with frequent interruptions and demands.
Occasionally exposed to outside weather conditions.
Close quarters, often with a client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.
Ability to work outside of normal business hours, including evenings, weekends, and holidays.
MWVCAA is committed to promoting and achieving diversity, equity and inclusion with employees and with those we serve. The agency strives to be an employer of choice with a vision for all people to be respected for their infinite worth, and supported to envision and reach a positive future.
MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at (503) 585-6232.
*MWVCAA is a Second Chance Employer supporting individuals with criminal records with a fair and equal opportunity at employment. A background check will be conducted for this position. A criminal record will not automatically disqualify an individual from a job, unless there is a specific legal exclusion. MWVCAA will consider convictions as they relate to job duties and responsibilities and consider the length of time since the offense.
**This is a partial list of essential duties and responsibilities. To review the full job description, download below.
If you need ADA accommodations to apply for MWVCAA job openings, please contact Human Resources at HR@mwvcaa.org or call 503-585-6232 to ask for a HR Team Member.