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TEKsystems

Customer Service Representative

TEKsystems, Farmington, Michigan, United States, 48331

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Now Hiring: Electric Vehicle Chat/Call Center Advisor 2025

Company: A Leader in the Electric Vehicle, Automotive Industry

Remote/Location: 100% Remote, Equipment is provided

Pay Rate: $19/HR + $2/HR Shift Premium

Benefits/PTO: Yes – this position comes with a Premium Benefit Package.

Hours: Must be able to work Monday-Friday between

the hours of 8am-12:00am EST and Saturday and Sundays 12p-9p EST (group has

multiple shifts - shift swaps occur multiple times a year so candidates need to

be able to work during any/all open hours)

Current shift Example (this may not be your shift):

Shift Info

Weekday Shift - Mon, Tues, Wed, Thurs- 12:30 PM - 9:00 PM

Sunday Shift - 12:00 PM - 8:30 PM

Weekend Off - Fri/ Sat

Must Have:

2+ years of Chat / Call Center Experience

Computer navigation and typing proficiency

Strong reading comprehension, oral, and written communication skills

Job Overview:

Utilize exceptional customer service, marketing, and sales techniques to support EV owners and prospective EV owners. This role will be supporting existing and prospective EV owners to deliver an exceptional customer experience while building lasting relationship between the customer, the OEM (original equipment manufacturer) and their brands.

Day to Day Duties:

A typical day would include answering product questions, discussing charging options, providing assistance with product orders or reservations, setting up dealership appointments or responding to a frustrated customer while taking ownership of each situation and offering a personalized, value-driven solution.

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $19.00 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 22, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.