Application Production Support Engineer

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Infosys Infosys is seeking for an Application Production Support Engineer for L2/L3 support team where you will interface with key stakeholders and apply your technical proficiency across various aspects of application support for our client using various Monitoring tools to perform fault analysis, failure avoidance and diagnosis and resolution for any impacting issues in a distributed environment. You will be working closely with development and engineering team to provide input on new functionality and system performance, capacity management, monitoring and testing of infra upgrades and platform releases. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued Required Qualifications: Candidate must be located within commuting distance of the Charlotte, NC , or willing to relocate. This position may require travel in the US . Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 4 years of experience in Information Technology. Hands on experience in Production support activities for a set of critical business applications. Hands on experience in AWS services like Step functions, AWS Lambda \ Rest APIs \ Kafka. Perform in-depth log analysis to identify and diagnose issues in production systems. L2 support \ Troubleshooting issues in C++\Java based production application codes (via Visual Studio). Experience in debugging issues in SQL / PostgreSQL / Oracle database systems. Troubleshoot job failures in Control-M. Utilize monitoring tools like Grafana, DataDog, Splunk, AppDynamics, CloudWatch etc. All applicants authorized to work in the United States are encouraged to apply . Preferred Qualifications: Experience with production support enviornment. Good Communication and Analytical skills Experience and desire to work in a Global delivery environment. Ability to work on agile projects within database team. You can review the detailed job description and apply officially through the following link: Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Infosys by 2x Get notified about new Production Support Engineer jobs in Charlotte, NC . Charlotte, NC $75,000.00-$110,000.00 2 weeks ago Charlotte, NC $130,000.00-$160,000.00 3 weeks ago Charlotte, NC $140,000.00-$150,000.00 2 days ago Charlotte, NC $110,000.00-$120,000.00 1 day ago Charlotte, NC $110,000.00-$120,000.00 4 days ago Messaging Support Systems Engineer (AZ or TX) Global Support Engineer II - Surgical Robotics Charlotte, NC $120,000.00-$130,000.00 1 week ago Charlotte, NC $150,000.00-$170,000.00 2 weeks ago IBM Infosphere - Change Data Capture - C68321 6.0 Charlotte, NC Licensing, Security & Infrastructure Engineer Charlotte, NC $50,000.00-$95,000.00 3 weeks ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr