Bitfarms
Bitfarms is a leading global Bitcoin mining company that operates one of the largest cryptocurrency mining operations in North America. As a publicly traded pure-play Bitcoin mining company audited by a Big Four audit firm, we are powered by a diverse team utilizing cutting-edge technology.
With operations on two continents, Bitfarms Ltd. ('BITF' on Nasdaq and TSX) manages 12 Bitcoin mining farms primarily using renewable hydroelectric energy. Our commitment to innovation and growth helps us maintain a strong position in the tech industry.
We value forward-thinking individuals who contribute fresh ideas while building on proven methods, and we are proud to be recognized as a Great Place to Work®!
At Bitfarms, we are passionate about innovation, sustainability, and cryptocurrency, and we invite talented individuals to join our dynamic team.
We are seeking an
Entry-Level IT Support Technician
to enhance our innovative workforce. What you can expect in this role: The Entry-Level IT Support Technician will deliver technical support and maintain our IT infrastructure. This role addresses technical issues, implements solutions, and improves IT processes. Acting as a link between end-user support and advanced operations, you will ensure optimal systems performance and high-quality user satisfaction. Key Responsibilities: Technical Support:
Provide second-level technical support onsite and remotely for complex hardware, software, and network issues. Analyze and resolve escalated tickets, ensuring proper prioritization and escalation as necessary. Support and troubleshoot Office 365 applications, focusing on user account management and configurations. Assist with mobile device setup and troubleshooting, particularly with O365. Install and maintain laptops, workstations, printers, and other hardware assets. Manage VPN user accounts to ensure secure access. Troubleshoot and support Teams meeting room technology.
Onboarding and Offboarding:
Coordinate with HR to manage onboarding and offboarding activities. Prepare software, hardware, and user accounts for new employees. Provide training on IT systems and tools to new hires. Revoke access and recover assets during offboarding.
System Administration and Maintenance:
Administer and maintain IT systems, including Microsoft Intune and Azure AD. Monitor and deploy system updates to ensure security. Conduct security log reviews and implement compliance measures. Perform periodic audits of IT asset inventory and performance.
Network and Infrastructure Support:
Configure and sustain network resources, including servers. Troubleshoot LAN/WAN connectivity, TCP/IP, and firewalls.
Process Improvement and Documentation:
Develop and implement IT processes and procedures for efficiency. Maintain documentation of technical solutions and IT processes.
Required Skills and Knowledge: Familiarity with Microsoft Intune, Azure AD, and M365 Suite. Understanding of Active Directory for user management and permissions. Troubleshooting skills for hardware, software, and networking issues. Basic knowledge of networking concepts like TCP/IP and DNS. Experience with remote support tools for user assistance. Interpersonal Skills: Deliver empathetic customer service to users. Communicate technical solutions clearly. Work collaboratively with various teams. Demonstrate effective problem-solving abilities. Manage multiple tasks and prioritize effectively. Document procedures thoroughly. Show ownership and adaptability in a dynamic environment. Education and Experience: College diploma in Computer Science or equivalent. 1 to 2 years of experience in IT support. Preferred Certifications: CompTIA A+, Network+ Microsoft 365 Certified or relevant IT certifications. Additional Details: Work schedule: Monday to Friday. Onsite position. Full-time, permanent employment. We are eager to hear from you, so please apply! If this opportunity doesn’t match your skills, feel free to connect with us for future openings.
Entry-Level IT Support Technician
to enhance our innovative workforce. What you can expect in this role: The Entry-Level IT Support Technician will deliver technical support and maintain our IT infrastructure. This role addresses technical issues, implements solutions, and improves IT processes. Acting as a link between end-user support and advanced operations, you will ensure optimal systems performance and high-quality user satisfaction. Key Responsibilities: Technical Support:
Provide second-level technical support onsite and remotely for complex hardware, software, and network issues. Analyze and resolve escalated tickets, ensuring proper prioritization and escalation as necessary. Support and troubleshoot Office 365 applications, focusing on user account management and configurations. Assist with mobile device setup and troubleshooting, particularly with O365. Install and maintain laptops, workstations, printers, and other hardware assets. Manage VPN user accounts to ensure secure access. Troubleshoot and support Teams meeting room technology.
Onboarding and Offboarding:
Coordinate with HR to manage onboarding and offboarding activities. Prepare software, hardware, and user accounts for new employees. Provide training on IT systems and tools to new hires. Revoke access and recover assets during offboarding.
System Administration and Maintenance:
Administer and maintain IT systems, including Microsoft Intune and Azure AD. Monitor and deploy system updates to ensure security. Conduct security log reviews and implement compliance measures. Perform periodic audits of IT asset inventory and performance.
Network and Infrastructure Support:
Configure and sustain network resources, including servers. Troubleshoot LAN/WAN connectivity, TCP/IP, and firewalls.
Process Improvement and Documentation:
Develop and implement IT processes and procedures for efficiency. Maintain documentation of technical solutions and IT processes.
Required Skills and Knowledge: Familiarity with Microsoft Intune, Azure AD, and M365 Suite. Understanding of Active Directory for user management and permissions. Troubleshooting skills for hardware, software, and networking issues. Basic knowledge of networking concepts like TCP/IP and DNS. Experience with remote support tools for user assistance. Interpersonal Skills: Deliver empathetic customer service to users. Communicate technical solutions clearly. Work collaboratively with various teams. Demonstrate effective problem-solving abilities. Manage multiple tasks and prioritize effectively. Document procedures thoroughly. Show ownership and adaptability in a dynamic environment. Education and Experience: College diploma in Computer Science or equivalent. 1 to 2 years of experience in IT support. Preferred Certifications: CompTIA A+, Network+ Microsoft 365 Certified or relevant IT certifications. Additional Details: Work schedule: Monday to Friday. Onsite position. Full-time, permanent employment. We are eager to hear from you, so please apply! If this opportunity doesn’t match your skills, feel free to connect with us for future openings.