Hanger
Why Us?
With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.
Could This Be For You? In this role, you will have the opportunity to provide administrative support to patients, fellow employees and referral sources through the coordination and administration of the front office activities. The ideal candidate will have a background in an administrative or receptionist/ front desk role with strong computer proficiency, and communication skills.
Your Impact
Welcome people as they enter the clinic at the receptionist/ front desk
Communicate anticipated wait times and/or delays.
Check-in our patients (including verification of demographic and insurance information) at the front desk
Complete patient registration from walk-in patients at the receptionist desk
Collect all patient out of pocket responsibilities (i.e., deductibles, copays, co-insurance, etc.)
Schedule next appointment for patients at check out, i.e., cast and measure, delivery, follow up, or prosthetic care plan appointments.
Answer incoming calls
Act as a concierge of Hanger clinic services (including assistance in patient experience programs, support groups, and other resources)
Assist RCM team as needed in obtaining missing/ additional information from patients
Maintain accurate and complete electronic healthcare records on our patients.
Minimum Qualifications
High school diploma or equivalent combination of education and experience required.
Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred. Hanger will administer the Talent Sorter as part of the selection process
Less than one year of customer service, administrative or related experience required.
Prefer someone with receptionist or front desk experience
Additional Success Factors
Strong interpersonal, oral (including telephone) and written communication skills.
Ability to key 30 words per minute with accuracy required.
Ability to work with handicapped individuals.
Understanding of Alpha filing system.
Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred.
Ability to use a computer, including Windows-based software and e-mail.
Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.
Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
Keep the patient at the center of everything that you do, building lifelong trust.
Foster open collaboration and constructive dialogue with everyone around you.
Continuously innovate new solutions, influencing and responding to change.
Focus on superior outcomes, and calibrate work processes for outstanding results.
(Washington D.C. Only) Pay range of $20.00- $22.00/hour + bonus + benefits. This pay range is posted to comply with State Law. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.
Our Investment in You
Competitive Compensation Packages
8 Paid National Holidays & 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Generous Employee Referral Bonus Program
Mentorship Programs- Mentor and Mentee
Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship.All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances.The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics.Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.
Could This Be For You? In this role, you will have the opportunity to provide administrative support to patients, fellow employees and referral sources through the coordination and administration of the front office activities. The ideal candidate will have a background in an administrative or receptionist/ front desk role with strong computer proficiency, and communication skills.
Your Impact
Welcome people as they enter the clinic at the receptionist/ front desk
Communicate anticipated wait times and/or delays.
Check-in our patients (including verification of demographic and insurance information) at the front desk
Complete patient registration from walk-in patients at the receptionist desk
Collect all patient out of pocket responsibilities (i.e., deductibles, copays, co-insurance, etc.)
Schedule next appointment for patients at check out, i.e., cast and measure, delivery, follow up, or prosthetic care plan appointments.
Answer incoming calls
Act as a concierge of Hanger clinic services (including assistance in patient experience programs, support groups, and other resources)
Assist RCM team as needed in obtaining missing/ additional information from patients
Maintain accurate and complete electronic healthcare records on our patients.
Minimum Qualifications
High school diploma or equivalent combination of education and experience required.
Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred. Hanger will administer the Talent Sorter as part of the selection process
Less than one year of customer service, administrative or related experience required.
Prefer someone with receptionist or front desk experience
Additional Success Factors
Strong interpersonal, oral (including telephone) and written communication skills.
Ability to key 30 words per minute with accuracy required.
Ability to work with handicapped individuals.
Understanding of Alpha filing system.
Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred.
Ability to use a computer, including Windows-based software and e-mail.
Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.
Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
Keep the patient at the center of everything that you do, building lifelong trust.
Foster open collaboration and constructive dialogue with everyone around you.
Continuously innovate new solutions, influencing and responding to change.
Focus on superior outcomes, and calibrate work processes for outstanding results.
(Washington D.C. Only) Pay range of $20.00- $22.00/hour + bonus + benefits. This pay range is posted to comply with State Law. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.
Our Investment in You
Competitive Compensation Packages
8 Paid National Holidays & 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Generous Employee Referral Bonus Program
Mentorship Programs- Mentor and Mentee
Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship.All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances.The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics.Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.