Telecom Solutions & IVR Systems Business Analyst

Telecom Solutions & IVR Systems Business Analyst Telecom Solutions & IVR Systems Business Analyst Roll: Telecom Solutions & IVR Systems Business Analyst Location: Charlotte, NC - Onsite 5 Days Type of Position: Contract/C2H Long Term Contract Bill-Rate: Competitive Experience 10+ years of experience as a Business Analyst, with a primary focus on: > Telecom solutions > IVR systems > Telecom Back Office Operations > Basic SQL skills, and has worked in Agile environments as a BA, strong communication and interpersonal skills. Proven track record of collaborating with stakeholders, translating business needs into technical specifications, and leading solution delivery. Exposure to system integration, testing (including UAT), and optimization within IVR and conversational AI environments. Skills Expertise in working closely with stakeholders to gather, document, and analyze business requirements, especially for telecom and IVR systems. Strong knowledge of IVR systems, telecom solutions, Prompt Engineering and conversational AI platforms like Kore AI. Proficiency in creating business documentation such as BRDs, functional specs, and process flows Collaborate with business stakeholders, product owners, and technical teams to gather, document, and prioritize business and functional requirements for IVR, conversational AI, and telecom systems. Design and refine IVR and conversational flows to improve user interactions and enhance self-service capabilities, focusing on delivering a seamless customer experience. Analyze business needs, assess the impact of new requirements, and convert them into clear, actionable technical specifications. Exposure to LLM & ML will be added Advantage Create comprehensive documentation, including business requirements documents (BRD), functional specifications, user stories, and process flow diagrams to ensure a clear understanding of project goals. Work closely with development and technical teams to translate business requirements into technical designs and solutions that align with business objectives and technical feasibility. Conduct user acceptance testing (UAT) and validate solutions to ensure they meet the requirements, perform as expected, and provide an optimal customer experience. Serve as a liaison between business, technical teams, and external vendors to ensure project milestones are met and deliverables are aligned with business expectations. Identify opportunities to streamline processes, improve system integration, and optimize performance in IVR and conversational AI systems. Provide guidance and mentorship to junior business analysts, ensuring best practices in business analysis, documentation, and stakeholder communication. Good To Have Skills Hands-on experience in system integration, testing, and validation for IVR and telecom systems. Strong communication and collaboration skills to work effectively with business and technical stakeholders. Experience with BSS, billing systems, and integration platforms in the telecom sector Kind regards, Yousuf Ali Saransh, Inc., Delivery Head 5 Independence Way, Suite # 225 - Princeton, NJ 08540 Cell: 6094299567 || a Certified Woman & Minority Business Enterprise (WMBE) an Inc. 5000 Company - 2020 a NJFAST 50 Growing Company - 2020 a Tech Serve Alliance Excellence Award Company - 2019 Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Research, Analyst, and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Saransh Inc by 2x Sign in to set job alerts for Business Analyst roles. Charlotte, NC $60,000.00-$110,000.00 3 days ago Charlotte, NC $95,000.00-$105,000.00 2 weeks ago Charlotte, NC $115,000.00-$135,000.00 1 day ago Charlotte, NC $100,000.00-$105,000.00 1 day ago Charlotte, NC $115,000.00-$120,000.00 19 hours ago Rock Hill, SC $90,000.00-$90,000.00 1 day ago Charlotte, NC $95,000.00-$100,000.00 3 weeks ago Business Analyst - Infolease (Solifi) experience Charlotte, NC $115,000.00-$120,000.00 2 weeks ago Charlotte, NC $110,000.00-$130,000.00 1 week ago Charlotte, NC $80,000.00-$95,000.00 3 weeks ago Business Analyst - (Wires channel in payments processing) Charlotte, NC $95,000.00-$100,000.00 1 month ago Business Analyst with Telecom Solutions and IVR Systems Senior Analyst - Business Transformation Process Charlotte, NC $70,000.00-$100,000.00 3 days ago Charlotte, NC $60,000.00-$135,000.00 2 days ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr