Aston Carter
Job Title: Transportation Support Specialist
Location: Tempe, AZ
Pay Rate: $21.00/hour
Contract Duration: 4-month contract with high potential for full-time conversion
Start Date: TBD
Work Schedule:
Must be open to any 5-day schedule, including weekends
Historical shifts: 6:00 AM – 2:30 PM or 8:30 AM – 5:00 PM
Team operates 7 days/week
Mandatory overtime during Peak Season (Oct–Dec): Up to 60 hours/week
Must be available to work holidays
Position Overview
As a Transportation Support Specialist, you will serve as a Remote Gate Agent, supporting thousands of drivers nationwide via two-way audio/video communication. You’ll verify truck specifications, coordinate arrival and departure logistics, and ensure smooth operations across the fulfillment network.
This role is 100% on-site and requires exceptional attention to detail, urgency, and technical proficiency. You’ll handle approximately 200 driver interactions per day, making clear and professional communication essential.
Key Responsibilities
Verify truck and shipment details via live audio/video feeds
Coordinate driver check-ins, loading/unloading, and departures
Communicate updates to internal teams and external partners
Follow SOPs and escalate issues as needed
Support gate operations to free up on-site associates for other tasks
Maintain accurate records and transaction logs
Qualifications
1+ year of high-volume call center
Strong job tenure and reliability
Ability to follow SOPs and solve problems independently
Proficiency in Microsoft Excel and keyboard shortcuts
Technically savvy and able to learn quickly
Comfortable working in a fast-paced, high-pressure environment
Performance Expectations & KPIs
Transactions Completed: 22/hour (180–230/day)
Average Handle Time: 120–150 seconds
Bounce Rate: ≤ 8% (handoffs due to incomplete transactions)
System tracks availability, breaks, and productivity metrics
Employee Value Proposition (EVP)
Opportunity to join the world’s largest logistics company
High conversion rate to full-time employment
Day-one benefits upon conversion
Up to $5,000 tuition reimbursement for online or college courses
Career advancement support across teams
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tempe,AZ.
Application Deadline
This position is anticipated to close on Aug 22, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
Location: Tempe, AZ
Pay Rate: $21.00/hour
Contract Duration: 4-month contract with high potential for full-time conversion
Start Date: TBD
Work Schedule:
Must be open to any 5-day schedule, including weekends
Historical shifts: 6:00 AM – 2:30 PM or 8:30 AM – 5:00 PM
Team operates 7 days/week
Mandatory overtime during Peak Season (Oct–Dec): Up to 60 hours/week
Must be available to work holidays
Position Overview
As a Transportation Support Specialist, you will serve as a Remote Gate Agent, supporting thousands of drivers nationwide via two-way audio/video communication. You’ll verify truck specifications, coordinate arrival and departure logistics, and ensure smooth operations across the fulfillment network.
This role is 100% on-site and requires exceptional attention to detail, urgency, and technical proficiency. You’ll handle approximately 200 driver interactions per day, making clear and professional communication essential.
Key Responsibilities
Verify truck and shipment details via live audio/video feeds
Coordinate driver check-ins, loading/unloading, and departures
Communicate updates to internal teams and external partners
Follow SOPs and escalate issues as needed
Support gate operations to free up on-site associates for other tasks
Maintain accurate records and transaction logs
Qualifications
1+ year of high-volume call center
Strong job tenure and reliability
Ability to follow SOPs and solve problems independently
Proficiency in Microsoft Excel and keyboard shortcuts
Technically savvy and able to learn quickly
Comfortable working in a fast-paced, high-pressure environment
Performance Expectations & KPIs
Transactions Completed: 22/hour (180–230/day)
Average Handle Time: 120–150 seconds
Bounce Rate: ≤ 8% (handoffs due to incomplete transactions)
System tracks availability, breaks, and productivity metrics
Employee Value Proposition (EVP)
Opportunity to join the world’s largest logistics company
High conversion rate to full-time employment
Day-one benefits upon conversion
Up to $5,000 tuition reimbursement for online or college courses
Career advancement support across teams
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tempe,AZ.
Application Deadline
This position is anticipated to close on Aug 22, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.