Kyndryl
Who We Are
At Kyndryl, we design, build, manage, and modernize the mission-critical technology systems that the world relies on daily. Join us in driving forward towards a more equitable and inclusive workplace for our employees, customers, and communities.
The Role
If you're driven by a passion for maintaining mission-critical systems and ensuring smooth IT operations, this is the perfect role for you. As a Night Shift Computer Operations Specialist, you will be crucial in monitoring and managing mainframe and distributed systems in our client's data center located in Louisville, KY. This onsite position supports continuous operations, ensuring system stability, rapid issue resolution, and effective collaboration with cross-functional teams.
Key Responsibilities
Monitor 11 mainframe consoles, responding promptly to system messages, failures, and issues.
Execute operational commands and manage initiators, including draining and restarting systems as necessary.
Support bi-monthly Initial Program Loads (IPLs), disaster recovery processes, and essential communications.
Coordinate the monthly software release process, facilitating multiple bridge calls during rollout.
Act as a backup for AS400 tape requests and manage Iron Mountain delivery pickups.
Collaborate with the Client IT Operations Center (TOC) and Data Center Architecture Services (DCAS) during maintenance activity.
Maintain stable virtual desktop sessions during network upgrades due to hardwired PC setups.
Communicate effectively with peers, management, and external customers.
Foster positive working relationships across teams.
Analyze and resolve complex problems, performing root cause analysis with vendor support.
Ensure compliance with all audit, security, and operational standards.
Who You Are
You are detail-oriented and thrive in high-pressure scenarios. You possess a proactive mindset, exceptional communication abilities, and a spirit of collaboration. You are dedicated to achieving operational excellence and continually improving processes.
Required Skills and Experience
Experience with batch operations and scheduling software (e.g., IBM IZWS or equivalent).
Proficient in ServiceNow or similar ticketing systems.
Familiarity with Windows operating systems.
Strong communication and coordination skills.
Able to work onsite in a 24x7x365 operational environment.
Preferred Skills and Experience
3 to 5 years of relevant operational experience.
Experience in troubleshooting, backup/recovery processes, and basic networking.
Familiarity with SQL and disaster recovery planning.
Knowledge of TMON or similar monitoring tools.
Compensation and Benefits
The salary range for this position in the U.S. is $53,160 to $95,640, based on a full-time schedule. Actual compensation may vary depending on your skills and experience. This position may be eligible for Kyndryl's discretionary annual bonus program and includes a comprehensive benefits package offering medical and dental coverage, disability, retirement benefits, paid leave, and time off.
We welcome applications on a rolling basis. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Join Us!
At Kyndryl, diversity goes beyond what meets the eye; it involves how we think and our collective identities. Our Kyndryl Inclusion Networks foster a community where every employee can flourish and contribute to our equitable culture. Be part of a company that values your uniqueness and encourages you to bring your whole self to work.
Your Future Awaits
With cutting-edge resources and Fortune 100 clients, every day presents an opportunity to innovate and create value. Kyndryl offers employee learning programs that provide access to top-tier training to receive certifications from industry leaders. Join us in our mission to invest in our employees and succeed as a united team.