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hireneXus

Vice President of Field Service Operations

hireneXus, WorkFromHome

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Vice President of Field Service Operations

Join to apply for the Vice President of Field Service Operations role at hireneXus

Vice President of Field Service Operations

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Join to apply for the Vice President of Field Service Operations role at hireneXus

Location : Northeast U.S. (multi-state territory)

Travel : Approximately 40% (including regular multi-day trips)

About The Company

This organization is a leading provider of specialized healthcare solutions with a focus on service delivery excellence, innovation, and improving customer outcomes. With a wide footprint and mission-driven culture, the company continues to expand its impact through high-quality service and patient-centric practices.

Position Summary

The Vice President of Service Operations will lead all aspects of service delivery across a large, multi-location territory in the Northeast. This executive will manage a team of approximately 125 employees, including 12 Directors, and will play a key role in developing and executing strategies to drive operational efficiency, customer satisfaction, and financial performance. This is a highly visible leadership role, reporting directly to the Executive Vice President.

Key Responsibilities

  • Lead and develop a high-performing service organization spanning multiple branch locations, ensuring operational excellence and consistent service delivery.
  • Set and surpass key performance metrics related to service quality, operational efficiency, and customer satisfaction.
  • Develop functional strategies and effectively allocate resources to meet operational and financial targets.
  • Analyze performance metrics, identify trends, and implement corrective actions to optimize service outcomes and achieve excellence.
  • Standardize service and repair processes across the region to improve consistency, reduce variability, and enhance operational efficiency.
  • Collaborate with sales, operations, and support teams to align business objectives and drive regional growth.
  • Cultivate a positive, customer-first culture that prioritizes compliance, accountability, and high performance across all teams.
  • Lead change management efforts, ensuring continuous improvement initiatives are successfully implemented and sustained.
  • Stay current with healthcare and industry trends that impact service delivery, funding, and compliance.

Required Qualifications

  • Bachelor's degree in business, operations, healthcare, or a related field, or equivalent experience.
  • At least 7 years of operational leadership experience in multi-location environments, including 5+ years within healthcare or durable medical equipment (DME) services.
  • Proven track record of successfully leading large teams, driving service metrics, and managing financial performance.
  • Experience in strategic planning and execution in a matrixed, fast-paced organization.
  • Willingness to travel regularly throughout the assigned territory.

    • Preferred Qualifications

  • Experience coaching and developing leaders, with a focus on organizational growth and team performance.
  • Background in the DME industry and familiarity with healthcare accreditation processes and compliance standards.
  • Strong critical thinking, problem-solving, and interpersonal skills to work effectively at all organizational levels.
  • Exceptional communication, presentation, and negotiation skills.
  • Proficiency with MS Office tools, including Word, Excel, PowerPoint, and Outlook.

    • Seniority level

    Seniority level

    Executive

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Business Development and Sales

    Industries

    Staffing and Recruiting

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