interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.
Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.
interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise,interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.
Role Overview
As a Technical Account Manager (TAM) at interface.ai, you will own the technical success of our customers—primarily banks and credit unions—from contract signature through renewal. You’ll act as a trusted technical advisor and strategic enabler, ensuring seamless onboarding, ongoing delivery, and maximum value realization from our AI solutions.
TAMs lead implementation workshops, align business needs to technical solutions, manage escalations, and work cross-functionally to drive automation, operational efficiency, and customer satisfaction. You'll collaborate closely with Customer Success Managers (CSMs), Tech, Product and Support to ensure successful outcomes and long-term customer health.
Key Responsibilities
Serve as the primary technical point of contact for a portfolio of 10–12 customer accounts
Lead end-to-end implementation activities from kickoff through go-live, including business requirement gathering and platform configuration
Run technical workshops, coordinate UAT efforts, and ensure delivery aligns with customer goals
Monitor post-go-live success, including platform usage, stability, and issue resolution
Collaborate to identify and support expansion and upsell opportunities
Translate technical issues from non-technical stakeholders into actionable tickets, specs, or change requests for internal teams
Manage technical escalations and advocate internally for customer success
Prioritize competing initiatives using customer sentiment, revenue impact, and delivery readiness
Provide product feedback and influence roadmaps through structured, data-backed insights
Leverage prompt engineering and generative AI tools to enhance workflows and support delivery
What You Bring
6+ years in a customer-facing technical role such as TAM, Solutions Engineer, or Implementation Consultant
Experience supporting complex SaaS implementations, ideally for enterprise or financial clients
Experience with conversational AI (chatbots, voice, IVR, LLMs) and knowledge base workflows
Familiarity with SQL , Postman , API workflows , andtroubleshooting
Working knowledge of REST APIs and cloud infrastructure
Proficiency with tools like Jira, Confluence, Salesforce , and UAT/test management workflows
Ability to diagnose and communicate technical issues related to latency, call quality, or platform bugs
Strong communication and stakeholder management skills, especially with non-technical users
Leverage to your advantage generative AI tools and prompt engineering
Why This Role Matters
TAMs are the glue between our product and our customers’ outcomes. You’ll drive time-to-value, resolve high-impact issues, and ensure every customer experience is both technically excellent and strategically aligned. Your work directly impacts customer satisfaction, retention, and expansion—making you a key player in our customer success strategy.
What We Offer
Equity options
PTO & Holidays
Life Insurance
Compensation:
Salary is expected to be between $110,000 - $150,000 along with additional variable compensation. Exact compensation may vary based on skills and location.
At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.
Apply for this job
*
indicates a required field
First Name *
Last Name *
Email *
Phone *
Resume/CV *
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
LinkedIn Profile *
Do you have experience in an early- or growth-stage startup? * Select...
Please briefly share more information about your startup experience. (i.e., company name, size, series, length of experience) *
Will you now or in the future require any form of employer sponsorship (i.e., visa/immigration) to continue to work in the country you reside in? * Select...
Are you located near San Jose/San Mateo area? * Select...
#J-18808-Ljbffr